ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,666 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do NOT recommend to anyone. Poor service, poor customer care. Booked an international fast delivery (1-2 days) on the 12th of March, letter collected on 18th, after many emails and phone calls. Also paid quite some money for delivering a birth certificate. Very disappointed!”

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Posted 5 years ago

“Sono 2 giorni che aspetto che venga ritirato un pacco.”

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Posted 5 years ago

“3-4 days delivery ONLY ESTIMATED!!? I got the letter after 7 days . Dont pay extra for fast delivery joke ......”

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Posted 5 years ago

“Shocking, courier never called in the window, says customer absent on tracking total fabrication, never use ever!”

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Posted 5 years ago

“AVOID. Really poor service-over six weeks to get an item to the UK. Won't let me use my insurance to cover the cost of the item. Can give no indication of how they will resolve this. Would give zero stars if possible”

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Posted 5 years ago

“Not happy at all with service provided Firstly they did not pick up my package when they were supposed to Now two weeks later my package still has not reached its destination”

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Posted 5 years ago

“Parcel was supposed to be collected yesterday I waited all day and no sign of anyone. I am still waiting for my paid parcel to be collected. No phone call or email from them”

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Posted 5 years ago

“Collection was not completed for five working days, in spite of daily assurances that it would be done each day. Communication was good, but sadly the service was very poor. I can’t recommend this service.”

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Posted 5 years ago

“I made a mistake on the waybill, I wrote 130 KG and I paid €352 for it but it was 130 lbs which is less than 60 KG. So, 130 KG parcel costs €352 and 60 KG parcel should cost less than half of €352. I think UPS did check its weight and refunded it to Parcel Direct but parcel direct didn't refund my money. I mailed their support service many times, in the beginning they answered some of the mails but when they notice they could pocket my money, they stopped answering. Do not use parcel direct ever. I am trying to get a sollicitors help now.”

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Posted 5 years ago

“Parcel was not collected. After i cancelled the order, the courier arrived. When i requested refund i was advised it would take up to 15 working days, fair enough. After this time had passed i had to follow up on a number of occasions to get my refund. I am aware that couriers are under a lot of pressure at present but everything about this interaction including the phone conversations were very poor.”

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Posted 5 years ago

“I sent parcel with parcel direct to Manchester since 27/01 until today not arrived and parcel direct doesn't care about my delivery”

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Posted 5 years ago

“Unprofessional, unreliable. 3 days waiting for parcel to be collected. 7 days later the parcel arrived at its destination (80km away) goods were spoilt and had to be thrown away. When I complained I was told I should ve read the terms and conditions”

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Posted 5 years ago

Hi, Thank you for your review. We are sincerely sorry for any hassle caused and the delay on delivery. Please contact us at supprt and we will take a look at this for you. All the best, PD

Posted 5 years ago

“Took my money and then delivered the parcel back to me a month later.”

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Posted 5 years ago

Hi, Thank you for your review. We are very sorry your parcel was returned to you. Please can you contact us at support and we will look into this. All the best, PD

Posted 5 years ago

“Collected a parcel on Jan 11th to go to UK. Feb 9th still not delivered. Seem to have no more information than the tracker.”

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Posted 5 years ago

Hi, Thank you for taking the time to review our service. I am very sorry for the hassle in this order. There is a lot of customs delays out of our control at the moment. Please can you contact us at support and we will try to get an update on this. All the best, PD

Posted 5 years ago

“The worst courier service I have ever used. Booked in early Monday to get next day delivery. That didn't happen. Finally got picked up on Friday and instead of being delivered Monday like I was told it got delivered Tuesday. I have worked with couriers for 15 years and this GLS is by far the worst. My friends, family and company will never use this site or courier ever again.”

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Posted 5 years ago

Hi, Thank you for the review. We are very sorry for the delays you experienced while shipping this, please contact support@parceldirect.ie and we will take a look at this. All the best, PD

Posted 5 years ago

“My parcel was never picked up.. it's still in the kitchen.”

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Posted 5 years ago

Hi, Thank you for your review. We are very sorry with the delay on this collection, we are working hard to fix this issue. Please contact us with your Order ID and we will get in touch with the courier. All the best, PD

Posted 5 years ago

“I am verry disappointed. I paid for servise and my parcel wich i had to send to buyer within 4 days never was collected so i had to send it with onother currier company. I called office seven times asking for updates on my order but i got only one answere: "we will call you when we will have news" but no one called back. I just wanted to say big thank you to parceldirect office staff in ireland for wasting my time.”

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Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this, we are working hard to ensure all orders are collected on time. Please get in touch if we can help with anything. All the best, PD

Posted 5 years ago

“First time using. Parcel was supposed to be picked up before 17:30. Still no pick up. No notification to say it wouldn't be picked up today. Should have continued using An Post.”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on getting this picked up, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“My parcel is still sitting here 2 days late Phoned office to be reassured it will be picked up today. Beyond angry”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Just don't use them. NO”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I cannot seem to find your order, can you get in touch and we will look into this. All the best, PD

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,666 reviews