ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use again. Wasted 3 days sitting in my house waiting for the courier, each day the customer service team said it was definitely going to be collected - it was never collected I missed a really important deadline which will negatively affect for a long time”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry to hear that your order did not get collected on time, please get in touch and we will look into this. All the best, PD

Posted 5 years ago

“This is the worst service I have ever encountered I paid for a parcel on 07/12 it was suppose to be collected on the 8th it has never been collected and every time I ring I get told they will check it out and call me back they never call back and they still have my money. Dreadful service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry for the delay on collecting this. Can you please contact us at support for this as we will need to look into this immediately. All the best, PD

Posted 5 years ago

“I paid to have my parcel collected yesterday, I stayed in all day without so many as a phone call or text. I emailed the office after 5pm and was advised by Ruth that she would contact the driver and get me an ETA. It’s now after 9.30 on Thursday morning and I haven’t heard a word. Customer service is obviously not a strong point! I understand it’s Christmas time and everyone is very busy but basic manners would be nice. Anne Lyons”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this. We are working hard to ensure orders get collected on time, if we can help with anything, please get in touch. All the best, PD

Posted 5 years ago

“Parcel never collected after 5 days, phone calls, and e-mail.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this. We are working hard to ensure orders get collected on time, if we can help with anything, please get in touch. All the best, PD

Posted 5 years ago

“My 1st time using thus service ' my last. Received a box and contents in bits. Was it the couriers fault or the person who packed them I don't know but I will not be using either again. €90 wasted. Have photos to back up what I'm writing.”

ParcelDirect.ie 1 star review on 4th December 2020

Helpful Report

Posted 5 years ago

Hi, Thank you for your review, we are very sorry for this, please contact support and we will look into this. All the best, PD

Posted 5 years ago

“Deplorable service - booked and paid for parcel to be collected on Monday 30 November to be delivered to The Netherlands for Friday 4 December. Still waiting on Wednesday 2 December for parcel to be collected. Contacted them on several occasions and still no action not returning my calls or dealing with the fact they have charged me but still no service. Still waiting for someone to contact me to tell me what has gone wrong and when I can expect the parcel to be collected .”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this. We are working hard to ensure orders get collected on time, please contact our support and they will assist with this. All the best, PD

Posted 5 years ago

“Very sad. The orders was placed instantly, but for some reason the courier did not arrived for pick up parcel.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this. We are working hard to ensure orders get collected on time, if we can help with anything, please get in touch. All the best, PD

Posted 5 years ago

“It's a joke of a service, my parcel supposed to be collected four days ago and am still waiting, two phone calls to your customer service and every time off course we will get to it don't worry then nothing.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this. We are working hard to ensure orders get collected on time, if we can help with anything, please get in touch. All the best, PD

Posted 5 years ago

“Still waiting to get my parcel collected, two days later . Very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I am sorry for the delay on collection, please get in touch with our support and we will get this looked into straight away. All the best. PD

Posted 5 years ago

“Arranged pick up Monday evening for the following day which they confirmed. Thursday now and still waiting after 2 emails assuring pick up was shortly. Whats the point of a courier if it takes days to even collect. Now I fear what will happen to my parcel to be honest.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I am very sorry for this, please can you call us or email us and we will get this order looked into immediately for you. All the best, PD

Posted 5 years ago

“First time to use and found staff pleasant when I have had to ring on number of 0ccasions to know why parcel not collected after 3 days waiting had to cancel and fine another courier service”

Helpful Report

Posted 5 years ago

Hi, Thank you for providing your feedback. We are very sorry for the unsuccessful pick up. Please email us and we will process the refund immediately for you. All the best, PD

Posted 5 years ago

“Booked and paid for this service a month ago and as per the order the parcel was to be collected 28-10-2020 between 9am and 5.30pm By end of day the parcel not collected. Emailed company, no reply.... When they did contact me I advise them I was cancelling my order and requested a refund to which they responded with sincere apologies and confirmed refund would be made within 5-10 working days. Despite several emails to customer service, with commitments to get the issue resolved, I have still not received my refund of €52 - SHOCKING! Not only did they not deliver their own service, they are now withholding my money! Goes without saying will not use again”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to provide us with your feedback. I am very sorry for all the hassle here, please be assured we are not withholding your funds. Please get in touch with us and we will ensure that the refund is put through immediately. All the best, PD

Posted 5 years ago

“Desperate service, unreliable”

Helpful Report

Posted 5 years ago

Hi Niall, Thank you for your review. Please can you contact support@parceldirect.ie and we will try our best to resolve this. All the best, PD

Posted 5 years ago

“Courier failed to turn up to collect on 19th November and it’s now linch time on 20th with no concrete update on whether they’ll arrive. Damaging to my small business. Would not recommend this service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry for the delayed collection, Please can you contact support@parceldirect.ie and we will try our best to resolve this for you. All the best, PD

Posted 5 years ago

“Did not turn up to collect. No record of transaction on app. Wondering if the collection guy will ever come.”

Helpful Report

Posted 5 years ago

Hi Debra, Thank you for your review. I am very sorry for the delayed collection. I can see now your parcel has been picked up and s on the way to it's final destination. Please just let us know if we can help with anything else. All the best, PD

Posted 5 years ago

“Booked Parcel Direct to collect my parcel to deliver to the UK. They were supposed to collect on Monday 16th .... I waited all day, rang the company just after 4 and was advised that it would be collected before 5.30pm or it would be given priority collection on Tuesday. I was forced to take a second days holidays, waited all day, rang the company and was reassured that it would be collected by 5.30pm which it was not. I cancelled the booking and booked with another courier service. Horrendous service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry for the delayed collection, Please can you contact support@parceldirect.ie and we will try our best to resolve this for you. All the best, PD

Posted 5 years ago

“The drop-off point listed on the website does not acccept parcels. I found this out to my horror because I popped in to purchase something and explained I'd be back in the morning with a parcel for URGENCT collection. To be told they didn't do parcels. I couldn't find a telephone number for them so emailed them TWICE to ask them to ring me. I'm still waiting. The administrative effort involved in trying to get my money returned seems like a hill that is too difficult to climb just at this moment. So very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. Our staff have contacted this store now to retrain them on this. Please can you contact support@parceldirect.ie and we will try our best to resolve this. All the best, PD

Posted 5 years ago

“Wish I could recommend this company but having waited ALL day for a collection I’ve now been told at 4.45pm that it will be tomorrow!! I understand there is huge demand for courier services at the moment but if you can’t guarantee a collection day it needs to be specified at the time of booking and payment.....not in tiny print in terms and conditions. Sorry but won’t use you again which is a shame.”

Helpful Report

Posted 5 years ago

Hi Aisling, Thank you for taking the time to write a review. We are very sorry for your experience with ParcelDirect, we work hard to get the orders collected on time. Please get in touch with support if we can assist any further. All the best, PD

Posted 5 years ago

“Got this link via email immediately after I placed my order yesterday. Collection time was to be today between 9am and 5.30pm, I have had no communication with any updates or expected delays. First time to use parceldirect.ie and it may well be the last! Elizabeth 13/11/20”

Helpful Report

Posted 5 years ago

“Order the delivery of the parcel and at the very end of the transaction of course, after I paid, they tell you to print labels. Afternoon hour in corona with a parcel to be picked up the next morning with no printer. So I called them what to do!? no solution offered, just a refund which I am already waiting for almost a month with them ignoring me.”

Helpful Report

Posted 5 years ago

Hi Jakub, Thanks for taking the time to write your review. When you are making your order, you are advised which service requires you to print a label, and which services do not. This gives you the option to choose which ever one suits you best. In this instance you chose a service which requires you to print a label. My colleague has been in touch in regards to offering an alternative service or refund, whichever you choose. All the best, PD

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews