ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,560 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th February 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not turn up to collect. No record of transaction on app. Wondering if the collection guy will ever come.”

Helpful Report

Posted 5 years ago

Hi Debra, Thank you for your review. I am very sorry for the delayed collection. I can see now your parcel has been picked up and s on the way to it's final destination. Please just let us know if we can help with anything else. All the best, PD

Posted 5 years ago

“Booked Parcel Direct to collect my parcel to deliver to the UK. They were supposed to collect on Monday 16th .... I waited all day, rang the company just after 4 and was advised that it would be collected before 5.30pm or it would be given priority collection on Tuesday. I was forced to take a second days holidays, waited all day, rang the company and was reassured that it would be collected by 5.30pm which it was not. I cancelled the booking and booked with another courier service. Horrendous service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry for the delayed collection, Please can you contact support@parceldirect.ie and we will try our best to resolve this for you. All the best, PD

Posted 5 years ago

“The drop-off point listed on the website does not acccept parcels. I found this out to my horror because I popped in to purchase something and explained I'd be back in the morning with a parcel for URGENCT collection. To be told they didn't do parcels. I couldn't find a telephone number for them so emailed them TWICE to ask them to ring me. I'm still waiting. The administrative effort involved in trying to get my money returned seems like a hill that is too difficult to climb just at this moment. So very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. Our staff have contacted this store now to retrain them on this. Please can you contact support@parceldirect.ie and we will try our best to resolve this. All the best, PD

Posted 5 years ago

“Wish I could recommend this company but having waited ALL day for a collection I’ve now been told at 4.45pm that it will be tomorrow!! I understand there is huge demand for courier services at the moment but if you can’t guarantee a collection day it needs to be specified at the time of booking and payment.....not in tiny print in terms and conditions. Sorry but won’t use you again which is a shame.”

Helpful Report

Posted 5 years ago

Hi Aisling, Thank you for taking the time to write a review. We are very sorry for your experience with ParcelDirect, we work hard to get the orders collected on time. Please get in touch with support if we can assist any further. All the best, PD

Posted 5 years ago

“Got this link via email immediately after I placed my order yesterday. Collection time was to be today between 9am and 5.30pm, I have had no communication with any updates or expected delays. First time to use parceldirect.ie and it may well be the last! Elizabeth 13/11/20”

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Posted 5 years ago

“Order the delivery of the parcel and at the very end of the transaction of course, after I paid, they tell you to print labels. Afternoon hour in corona with a parcel to be picked up the next morning with no printer. So I called them what to do!? no solution offered, just a refund which I am already waiting for almost a month with them ignoring me.”

Helpful Report

Posted 5 years ago

Hi Jakub, Thanks for taking the time to write your review. When you are making your order, you are advised which service requires you to print a label, and which services do not. This gives you the option to choose which ever one suits you best. In this instance you chose a service which requires you to print a label. My colleague has been in touch in regards to offering an alternative service or refund, whichever you choose. All the best, PD

Posted 5 years ago

“What a shower of liars, tracking details show gls picked up then drove around for a three days and returned the parcel, when in actual fact no one turned up to collect it. No response to website contact, no response to emails and phone constantly ringing engaged.”

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Posted 5 years ago

“Farcical. Don't bother.”

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Posted 5 years ago

“so sorry guys: but you just failed me: my team lost a full working day as you didn't collect the item! No communication from you. When I rang your team was very friendly but could not give a collection time, and in the end someone wasted 9 hours waiting for your driver, my team at the reception address could not continue work as the parcel never was collected and sent. So very poor show: won't use again or recommend. There is a difference between cost effective and cheap.”

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Posted 5 years ago

“sent a small package on the 14th by "courier" as I needed it to be delivered the next day, parcel was eventually delivered on the 20th, absolute joke next time ill go the reliable route AN POST.”

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Posted 5 years ago

“Order number 22895061484 my parcel was delivered timely but broken. I had marked it fragile all over in several spots of the packaging.I rang the company before collection to say it was fragile and would it be treated as such I was told it would. I am gutted I was unable to upload picture I would like refund of postage”

Helpful Report

Posted 5 years ago

Hi Helen, if you could email us at support@parceldirect.ie my colleague can have a look into this for you. We apologize for this. All the best, PD

Posted 5 years ago

“Waited all day told parcel would be collected between 9 am and 17 30 no show parcel not collected ?”

Helpful Report

Posted 5 years ago

Hi Kathy, I am very sorry for the delay. I can see your order was to be picked up yesterday, I have had a look at your order and I can see the driver will be with you today. I apologize again. All the best, PD

Posted 5 years ago

“Booked and paid for my pkg two days ago on the 6th Oct and still waiting to have it collected from my house. Called Cust. Svc. This afternoon 08 0ct and I was assured that driver would be here shortly. It' now after 6pm and still no driver to collect. Called again on 09 Oct again reassured that pkg would be collected, it did not happen. Called again on Monday 12Oct AM told I would get a call back and that didnt happen. I made another call later on Monday, again no call back. At 7pm on Monday night 12 Oct, package was finally collected. I would consider this company "WORSE THAN USELESS" and downright rude for at the very least not having the decency to call and advise me if they were having difficulties. Not one bit impressed. I'm sorry to have given them a 1 rating on a scale of 1 to 5 because if ZERO was an option that's what they would get.”

Helpful Report

Posted 5 years ago

Hi Thomas, I can see your package was booked for collection yesterday, I apologize for the delay. I have passed this on to our support team who are looking after this. Please feel free to contact them at support@pareldirect.ie , all the best, PD

Posted 5 years ago

“Parcel never collected on date arranged.. can’t give you a good review based on that. Very poor service”

Helpful Report

Posted 5 years ago

Hi Shane, Thank you for taking the time to send us a review. I apologize for the delayed collection, I can see from emails and tracking that your order was collected on Friday and it will be delivered on Monday. Please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Arrived broken although wrapped and cushioned the glass was smashed, disappointing. Jacq Walsh”

Helpful Report

Posted 5 years ago

Hi there, we are very sorry to hear your parcel was damaged. If you could email us at support@parceldirect.ie we will be able to investigate this for you. All the best, PD

Posted 5 years ago

“Awful service, parcel was never collected, when I checked the tracking number the parcel had been cancelled by the courier company, no reason given and no attempt made to contact me the customer!!!!!”

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Posted 5 years ago

“No tracking detail available online and the parcel hasn’t arrived after 7 days. Delivery was estimated in 4-5 days.”

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Posted 5 years ago

Hi Joanne, thank you for taking the time to review our service. We apologize for the delayed delivery. I can see from tracking emails your parcel has been delivered, we apologize again. Please do not hesitate to reach out if you require assistance again in the future. 😃 All the best, PD

Posted 5 years ago

“If I could give zero stars, I would. Shockingly incompetent, useless service. I booked and paid for a collection from Dublin for 31/8. It is now 4/9 - the day it should have arrived in Madrid - and it's only just now been been collected! And only because I gave up and contacted the courier directly. I contacted ParcelDirect every day to find out what was going on. The most they could tell me was the carrier was not answering their phone. At no point was I given any actual information or explanation, just apologies and assurances that they would contact the carrier and get back to me asap. This never happened. I had to keep chasing them up myself. After four days of getting nowhere, still in the exact same position as I was when I first contacted ParcelDirect, I contacted the handler directly. I got through straight away (despite ParcelDirect telling me they weren't answering their phones). The carrier apologised, promised me it would be collected asap. And it was. I got more satisfaction in a 4-min call with the carrier than in four days of useless emails, phonecalls and wasted time with ParcelDirect. Which begs the question: what did I pay money to ParcelDirect for? I won't be making that mistake again. Absolutely atrocious.”

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Posted 5 years ago

“Was most disappointed with service. Package was due for collection on 27th and no collection. Rang at 9am on 28th and was told by an extremely polite Parcel Direct employee that they would check it out and call me back. No call back from Parcel Direct. Eventually called courier company again extremely polite employee said that system was updated to say driver didn't have time to collect package, however the customer was NOT informed of this. This employee said she would check with driver approx time he would do collection. Approx 12 noon driver rang to say it would be late evening before he had opportunity to do collection but would I phone him back at 5 o'clock to confirm collection. I couldn't believe it. No apology for no collection previous day and now I gave to call driver. Customer service non existent. Most disappointed and angry. Package was eventually collected at 7 p.m, more than 24 hours late.”

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Posted 5 years ago

“My parcel was not pick up, they are not responding, I have no idea about where is it.”

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Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,560 reviews