ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,582 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged pick up Monday evening for the following day which they confirmed. Thursday now and still waiting after 2 emails assuring pick up was shortly. Whats the point of a courier if it takes days to even collect. Now I fear what will happen to my parcel to be honest.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I am very sorry for this, please can you call us or email us and we will get this order looked into immediately for you. All the best, PD

Posted 5 years ago

“First time to use and found staff pleasant when I have had to ring on number of 0ccasions to know why parcel not collected after 3 days waiting had to cancel and fine another courier service”

Helpful Report

Posted 5 years ago

Hi, Thank you for providing your feedback. We are very sorry for the unsuccessful pick up. Please email us and we will process the refund immediately for you. All the best, PD

Posted 5 years ago

“Booked and paid for this service a month ago and as per the order the parcel was to be collected 28-10-2020 between 9am and 5.30pm By end of day the parcel not collected. Emailed company, no reply.... When they did contact me I advise them I was cancelling my order and requested a refund to which they responded with sincere apologies and confirmed refund would be made within 5-10 working days. Despite several emails to customer service, with commitments to get the issue resolved, I have still not received my refund of €52 - SHOCKING! Not only did they not deliver their own service, they are now withholding my money! Goes without saying will not use again”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to provide us with your feedback. I am very sorry for all the hassle here, please be assured we are not withholding your funds. Please get in touch with us and we will ensure that the refund is put through immediately. All the best, PD

Posted 5 years ago

“Desperate service, unreliable”

Helpful Report

Posted 5 years ago

Hi Niall, Thank you for your review. Please can you contact support@parceldirect.ie and we will try our best to resolve this. All the best, PD

Posted 5 years ago

“Courier failed to turn up to collect on 19th November and it’s now linch time on 20th with no concrete update on whether they’ll arrive. Damaging to my small business. Would not recommend this service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry for the delayed collection, Please can you contact support@parceldirect.ie and we will try our best to resolve this for you. All the best, PD

Posted 5 years ago

“Did not turn up to collect. No record of transaction on app. Wondering if the collection guy will ever come.”

Helpful Report

Posted 5 years ago

Hi Debra, Thank you for your review. I am very sorry for the delayed collection. I can see now your parcel has been picked up and s on the way to it's final destination. Please just let us know if we can help with anything else. All the best, PD

Posted 5 years ago

“Booked Parcel Direct to collect my parcel to deliver to the UK. They were supposed to collect on Monday 16th .... I waited all day, rang the company just after 4 and was advised that it would be collected before 5.30pm or it would be given priority collection on Tuesday. I was forced to take a second days holidays, waited all day, rang the company and was reassured that it would be collected by 5.30pm which it was not. I cancelled the booking and booked with another courier service. Horrendous service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry for the delayed collection, Please can you contact support@parceldirect.ie and we will try our best to resolve this for you. All the best, PD

Posted 5 years ago

“The drop-off point listed on the website does not acccept parcels. I found this out to my horror because I popped in to purchase something and explained I'd be back in the morning with a parcel for URGENCT collection. To be told they didn't do parcels. I couldn't find a telephone number for them so emailed them TWICE to ask them to ring me. I'm still waiting. The administrative effort involved in trying to get my money returned seems like a hill that is too difficult to climb just at this moment. So very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. Our staff have contacted this store now to retrain them on this. Please can you contact support@parceldirect.ie and we will try our best to resolve this. All the best, PD

Posted 5 years ago

“Wish I could recommend this company but having waited ALL day for a collection I’ve now been told at 4.45pm that it will be tomorrow!! I understand there is huge demand for courier services at the moment but if you can’t guarantee a collection day it needs to be specified at the time of booking and payment.....not in tiny print in terms and conditions. Sorry but won’t use you again which is a shame.”

Helpful Report

Posted 5 years ago

Hi Aisling, Thank you for taking the time to write a review. We are very sorry for your experience with ParcelDirect, we work hard to get the orders collected on time. Please get in touch with support if we can assist any further. All the best, PD

Posted 5 years ago

“Got this link via email immediately after I placed my order yesterday. Collection time was to be today between 9am and 5.30pm, I have had no communication with any updates or expected delays. First time to use parceldirect.ie and it may well be the last! Elizabeth 13/11/20”

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Posted 5 years ago

“Order the delivery of the parcel and at the very end of the transaction of course, after I paid, they tell you to print labels. Afternoon hour in corona with a parcel to be picked up the next morning with no printer. So I called them what to do!? no solution offered, just a refund which I am already waiting for almost a month with them ignoring me.”

Helpful Report

Posted 5 years ago

Hi Jakub, Thanks for taking the time to write your review. When you are making your order, you are advised which service requires you to print a label, and which services do not. This gives you the option to choose which ever one suits you best. In this instance you chose a service which requires you to print a label. My colleague has been in touch in regards to offering an alternative service or refund, whichever you choose. All the best, PD

Posted 5 years ago

“What a shower of liars, tracking details show gls picked up then drove around for a three days and returned the parcel, when in actual fact no one turned up to collect it. No response to website contact, no response to emails and phone constantly ringing engaged.”

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Posted 5 years ago

“Farcical. Don't bother.”

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Posted 5 years ago

“so sorry guys: but you just failed me: my team lost a full working day as you didn't collect the item! No communication from you. When I rang your team was very friendly but could not give a collection time, and in the end someone wasted 9 hours waiting for your driver, my team at the reception address could not continue work as the parcel never was collected and sent. So very poor show: won't use again or recommend. There is a difference between cost effective and cheap.”

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Posted 5 years ago

“sent a small package on the 14th by "courier" as I needed it to be delivered the next day, parcel was eventually delivered on the 20th, absolute joke next time ill go the reliable route AN POST.”

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Posted 5 years ago

“Order number 22895061484 my parcel was delivered timely but broken. I had marked it fragile all over in several spots of the packaging.I rang the company before collection to say it was fragile and would it be treated as such I was told it would. I am gutted I was unable to upload picture I would like refund of postage”

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Posted 5 years ago

Hi Helen, if you could email us at support@parceldirect.ie my colleague can have a look into this for you. We apologize for this. All the best, PD

Posted 5 years ago

“Waited all day told parcel would be collected between 9 am and 17 30 no show parcel not collected ?”

Helpful Report

Posted 5 years ago

Hi Kathy, I am very sorry for the delay. I can see your order was to be picked up yesterday, I have had a look at your order and I can see the driver will be with you today. I apologize again. All the best, PD

Posted 5 years ago

“Booked and paid for my pkg two days ago on the 6th Oct and still waiting to have it collected from my house. Called Cust. Svc. This afternoon 08 0ct and I was assured that driver would be here shortly. It' now after 6pm and still no driver to collect. Called again on 09 Oct again reassured that pkg would be collected, it did not happen. Called again on Monday 12Oct AM told I would get a call back and that didnt happen. I made another call later on Monday, again no call back. At 7pm on Monday night 12 Oct, package was finally collected. I would consider this company "WORSE THAN USELESS" and downright rude for at the very least not having the decency to call and advise me if they were having difficulties. Not one bit impressed. I'm sorry to have given them a 1 rating on a scale of 1 to 5 because if ZERO was an option that's what they would get.”

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Posted 5 years ago

Hi Thomas, I can see your package was booked for collection yesterday, I apologize for the delay. I have passed this on to our support team who are looking after this. Please feel free to contact them at support@pareldirect.ie , all the best, PD

Posted 5 years ago

“Parcel never collected on date arranged.. can’t give you a good review based on that. Very poor service”

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Posted 5 years ago

Hi Shane, Thank you for taking the time to send us a review. I apologize for the delayed collection, I can see from emails and tracking that your order was collected on Friday and it will be delivered on Monday. Please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Arrived broken although wrapped and cushioned the glass was smashed, disappointing. Jacq Walsh”

Helpful Report

Posted 5 years ago

Hi there, we are very sorry to hear your parcel was damaged. If you could email us at support@parceldirect.ie we will be able to investigate this for you. All the best, PD

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,582 reviews