ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a shower of liars, tracking details show gls picked up then drove around for a three days and returned the parcel, when in actual fact no one turned up to collect it. No response to website contact, no response to emails and phone constantly ringing engaged.”

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Posted 5 years ago

“Farcical. Don't bother.”

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Posted 5 years ago

“so sorry guys: but you just failed me: my team lost a full working day as you didn't collect the item! No communication from you. When I rang your team was very friendly but could not give a collection time, and in the end someone wasted 9 hours waiting for your driver, my team at the reception address could not continue work as the parcel never was collected and sent. So very poor show: won't use again or recommend. There is a difference between cost effective and cheap.”

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Posted 5 years ago

“sent a small package on the 14th by "courier" as I needed it to be delivered the next day, parcel was eventually delivered on the 20th, absolute joke next time ill go the reliable route AN POST.”

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Posted 5 years ago

“Order number 22895061484 my parcel was delivered timely but broken. I had marked it fragile all over in several spots of the packaging.I rang the company before collection to say it was fragile and would it be treated as such I was told it would. I am gutted I was unable to upload picture I would like refund of postage”

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Posted 5 years ago

Hi Helen, if you could email us at support@parceldirect.ie my colleague can have a look into this for you. We apologize for this. All the best, PD

Posted 5 years ago

“Waited all day told parcel would be collected between 9 am and 17 30 no show parcel not collected ?”

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Posted 5 years ago

Hi Kathy, I am very sorry for the delay. I can see your order was to be picked up yesterday, I have had a look at your order and I can see the driver will be with you today. I apologize again. All the best, PD

Posted 5 years ago

“Booked and paid for my pkg two days ago on the 6th Oct and still waiting to have it collected from my house. Called Cust. Svc. This afternoon 08 0ct and I was assured that driver would be here shortly. It' now after 6pm and still no driver to collect. Called again on 09 Oct again reassured that pkg would be collected, it did not happen. Called again on Monday 12Oct AM told I would get a call back and that didnt happen. I made another call later on Monday, again no call back. At 7pm on Monday night 12 Oct, package was finally collected. I would consider this company "WORSE THAN USELESS" and downright rude for at the very least not having the decency to call and advise me if they were having difficulties. Not one bit impressed. I'm sorry to have given them a 1 rating on a scale of 1 to 5 because if ZERO was an option that's what they would get.”

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Posted 5 years ago

Hi Thomas, I can see your package was booked for collection yesterday, I apologize for the delay. I have passed this on to our support team who are looking after this. Please feel free to contact them at support@pareldirect.ie , all the best, PD

Posted 5 years ago

“Parcel never collected on date arranged.. can’t give you a good review based on that. Very poor service”

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Posted 5 years ago

Hi Shane, Thank you for taking the time to send us a review. I apologize for the delayed collection, I can see from emails and tracking that your order was collected on Friday and it will be delivered on Monday. Please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Arrived broken although wrapped and cushioned the glass was smashed, disappointing. Jacq Walsh”

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Posted 5 years ago

Hi there, we are very sorry to hear your parcel was damaged. If you could email us at support@parceldirect.ie we will be able to investigate this for you. All the best, PD

Posted 5 years ago

“Awful service, parcel was never collected, when I checked the tracking number the parcel had been cancelled by the courier company, no reason given and no attempt made to contact me the customer!!!!!”

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Posted 5 years ago

“No tracking detail available online and the parcel hasn’t arrived after 7 days. Delivery was estimated in 4-5 days.”

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Posted 5 years ago

Hi Joanne, thank you for taking the time to review our service. We apologize for the delayed delivery. I can see from tracking emails your parcel has been delivered, we apologize again. Please do not hesitate to reach out if you require assistance again in the future. 😃 All the best, PD

Posted 5 years ago

“If I could give zero stars, I would. Shockingly incompetent, useless service. I booked and paid for a collection from Dublin for 31/8. It is now 4/9 - the day it should have arrived in Madrid - and it's only just now been been collected! And only because I gave up and contacted the courier directly. I contacted ParcelDirect every day to find out what was going on. The most they could tell me was the carrier was not answering their phone. At no point was I given any actual information or explanation, just apologies and assurances that they would contact the carrier and get back to me asap. This never happened. I had to keep chasing them up myself. After four days of getting nowhere, still in the exact same position as I was when I first contacted ParcelDirect, I contacted the handler directly. I got through straight away (despite ParcelDirect telling me they weren't answering their phones). The carrier apologised, promised me it would be collected asap. And it was. I got more satisfaction in a 4-min call with the carrier than in four days of useless emails, phonecalls and wasted time with ParcelDirect. Which begs the question: what did I pay money to ParcelDirect for? I won't be making that mistake again. Absolutely atrocious.”

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Posted 5 years ago

“Was most disappointed with service. Package was due for collection on 27th and no collection. Rang at 9am on 28th and was told by an extremely polite Parcel Direct employee that they would check it out and call me back. No call back from Parcel Direct. Eventually called courier company again extremely polite employee said that system was updated to say driver didn't have time to collect package, however the customer was NOT informed of this. This employee said she would check with driver approx time he would do collection. Approx 12 noon driver rang to say it would be late evening before he had opportunity to do collection but would I phone him back at 5 o'clock to confirm collection. I couldn't believe it. No apology for no collection previous day and now I gave to call driver. Customer service non existent. Most disappointed and angry. Package was eventually collected at 7 p.m, more than 24 hours late.”

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Posted 5 years ago

“My parcel was not pick up, they are not responding, I have no idea about where is it.”

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Posted 5 years ago

“This was first and last time I will ever use this company. I made and order yesterday. The confirmation email said the collection will be between 9-5.30pm today. I called the company and was informed the collection will be between 3-6pm today. It's 6.20pm and still no one shows up. But money was taken upfront. All day wasted for waiting. And if you want to cancel you have to do it up to 6hrs before the collection day and pay €15 cancellation fee for order worth less than €10. Ridiculous. Not recommended!”

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Posted 5 years ago

Hi Arkadiuz, Thanks you for taking the time to let us know about your delayed collection. We do not charge for customers who wish to cancel orders due to delayed collections and i can see my colleague has resolved all these issues for you. All the best, PD

Posted 5 years ago

“Very disappointed with the service waited all day no one called”

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Posted 5 years ago

Hi Ben, Sorry about the delay, as soon as we became aware of this, we fixed it as soon as possible, i can see my colleague got this picked up and its on its way to be delivered. If there is anything else we can help, please get in touch All the best, PD

Posted 5 years ago

“UPS were due to collect my package 06/08/2020 and collected it 6 days late. I also paid for the express service. It was the first time to use either ParcelDirect or UPS and I am very unhappy. Using the ParcelDirect.ie website to arrange collection for outgoing package was quick and easy and there was no issue with ParcelDirect.ie however once it got to UPS to do there part there not nothing but issues. They dont care about customer service at all.”

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Posted 5 years ago

Hi, I am very sorry that the courier did not collect your parcel on the scheduled day, I can see my colleague was working on this and they managed to get this picked up from you, please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Arranged for collection on a Tuesday, no show from courier and no contact made. I contacted you and was informed it would be on Thursday, same thing happened. It's now Friday and still nothing. Will be cancelling now.”

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Posted 5 years ago

Hi, I am very sorry your collection did not go to plan, I can see this order has been taken care of by my colleague now. Again we are very sorry for the inconvenience and we hope to be able to ship a parcel for you in future, please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Extremely dad service. Parcel not collected and no phone call email or any communication made to inform me. Truly bad service from and pretty poor company who need to get their act together and provide a service as they that they advertise. Wouldn't recommend this company to anyone or will never use again. Don't even deserve a rating.”

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Posted 5 years ago

“So far my experience with Parcel Direct has been dreadful. The parcel deposit point wouldn’t take the parcel as it is no longer part of the scheme. They directed me to a Spar shop which does apparently take parcels but wouldn’t take mine. It didn’t have a barcode ! The instructions I got from PDirect were that “ Driver brings barcoded label” There was no barcode on advice sheet, just a “drop off code” I have emailed PD for advice but have not heard from them. They don’t take phone calls at a weekend. The parcel is paid for and is to be collected on Monday - but the collection points won’t take it. This is a business that purports to work seamlessly but can’t even updates its web information, nor have someone available to contact on a Saturday. No recommendations here.”

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Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews