ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,665 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParcelDirect.ie 5 star review on 20th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Send me email notify me that i put wrong demension n send me huge bill from 98 euro to 450 euro lucky our house has cctv camera.which will allowvus to have proof to dispute this bill.not recommends it .since this extortion i stop completely used this parcel direct. Paul”

Helpful Report

Posted 4 years ago

Hi, I am very sorry for this, when you get this email, it is the information passed onto us by the carrier which we can dispute. If this is still ongoing, please respond to the email. I can only apologise for this experience and hope that we can convince you to use our services again. All the best, PD Support

Posted 4 years ago

“Paid for express delivery for an urgent package. Collection was supposed to be from Ballyrafter service station, which popped up as my local drop off point when I booked. When I went to drop it off I was told they no longer deal with parcel direct. Cannot get through to anyone on the phone at parcel direct. Appalling.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry for this experience with our service. Please can you email/call us if you still need assistance with this. Our support is in office Monday-Friday All the best, PD Support

Posted 4 years ago

“Can some one please email me back as I used your service a month ago and the parcell is still in the centra store where I left it.”

Helpful Report

Posted 4 years ago

Hi Mandy, I am very sorry for this experience, please can you email/call us if you still need assistance with this parcel. All the best, PD Support

Posted 4 years ago

“My urgent document was supposed to be collected the 24 January. I was assured 2 to 3 days delivery. 6 days later it still wasn't collected for the collection point. I'm still waiting for my refund almost weeks later....I would never recommend anything use thus service...M Murphy”

Helpful Report

Posted 4 years ago

“Parcel direct were supposed to collect my parcel 8th of Feb containing my mobile phone left in a hotel in Dublin 1 and drop it to ups depot for delivery to Galway, the parcel with phone was just picked up this evening, I couldn't phone parcel direct as they do not answer either their 0818# or the 021#, I was informed by the hotel that my phone had been collected. Hopefully will have it by close of business tomorrow 9th, terrible and stressful experience, would NOT recommend”

Helpful Report

Posted 4 years ago

“I paid parcel direct €56 order pd6901057 and now FedEx have sent me a bill for €156.00. Unable to contact parcel direct. Please clarify.”

Helpful Report

Posted 4 years ago

Hi Catherine, Thanks for taking the time to let us know about your shipment. Your shipment contained a very high-value item going to the UK. Since the UK have left the EU, all shipments from the EU are subject to import duties and VAT. This was an Import Duty and VAT bill from the UK Government HMRC and not from us. It is just an unfortunate aspect of Brexit. All the best, PD

Posted 4 years ago

“Terrible experience dealing with parcel direct I paid for them to collect and drop off a parcel for me on the 7th and its now the 18th I have contacted them a number of times with reply's of sending a driver asap to collect then they wouldn't show up.This has happened more then 3 occasions last week I have since asked for a refund and I will go else where for a courier, extremely disappointed with them.I hope they can sort out whatever issue it is there having to be letting down there customers so badly.”

Helpful Report

Posted 4 years ago

Hi Fergal, Thanks for taking the time to let us know about your shipment and sorry for the mix-up and delay with this collection from our local drop off point. we have worked hard now to resolve this and the parcel has been delivered safely. Again thanks for the feedback which allows us to fix these issues going forward. All the best, PD

Posted 4 years ago

“It took a long time to have the shop accept my package as the contact was not familiar with the scanning process. I dropped off on the 6th and my package has still not been delivered on the 10th to a point 13KM - I will not be using this expensive unreliable service again.”

Helpful Report

Posted 4 years ago

Hi Barbara, Thanks for taking the time to let us know about your shipment, and sorry for the mix up at the local drop off point and the delay with the delivery. I see my colleague is working on this now and the parcel has been delivered safely to the delivery address. All the best, PD

Posted 4 years ago

“Very poor service. No communication with customer or courier as it seems. My parcel was not collected for days and when speaking to the courier directly they had never received the ticket from Parcel Direct instructing them to collect my parcel. Shocking customer service when they do eventually answer the phone. AVOID”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review and for letting us know about your shipment. We are sorry for any delay in the collection of your parcel. If you can email my colleagues with your order number, they will look into this straight away for you. All the best, PD

Posted 4 years ago

“Parcel Direct have a shocking service, they have billed me 88 euro for a parcel they did not deliver,fed ex customer service is even worse.I was also billed 30 euro for original deliver..so I have now paid 118 euro for a parcel I delivered myself..I paid for a parcel to go to Germany in 2 days it was returned to me 5 weeks later ..shocking.”

Helpful Report

Posted 4 years ago

Hi Aidan, Thanks for taking the time to let us know about your shipment and sorry for any trouble you had with the shipment. I am a bit confused about the issue with this shipment. If you email my colleague at support@parceldirect.ie with the order number, we will look into this straight away. All the best, PD

Posted 4 years ago

“Nobody informed us that we need to print out email so that Fed Ex can collect the parcel/document. Now they want a second collection arrangement.”

Helpful Report

Posted 4 years ago

Hi Trnc, Thanks for taking the time to let us know about your shipment. With this service, you are informed that a 'Printer Required' at the beginning of the booking process. This is required for the barcoded shipping label so the parcel can be tracked from door to door. I am sorry if you did not see that. My colleague has rebooked the collection now. All the best, PD

Posted 4 years ago

“What a useless courier firm! I left my package at the nominated drop-off point on 20th December, since which time the Tracking has read only "Shipment information sent to FedEx 20-12-2021 10:06" and the parcel has not moved anywhere. So this afternoon, 31st December, I went back there (in despair and disgust) and retrieved it. Now I'll have to go through the whole performance all over again, with a firm that can be relied on!”

Helpful Report

Posted 4 years ago

“Not impressed. It’s taken far too long. Parcel picked up promptly yesterday morning and won’t be delivered to Celbridge until sometime tomorrow. That’s at least 48 hours and it cost”

Helpful Report

Posted 4 years ago

“The order was placed on 15Dec with the collection next day. It was picked up on time on 16Dec, however, it was never delivered. It was containing a Christmas gift order and it was due to be delivered in 4-6 days by GLS. As of now - (28Dec), order tracking shows the parcel is on the way to its final parcel center (for last 7 days). I am very disappointed! Email was sent and I am looking for a refund now.”

Helpful Report

Posted 4 years ago

“The packet was collected in time, however, it was never delivered. Packet collected on the 15th of December, containing a Christmas gift order, due to be delivered in 4-6 days to the US by FedEx. On the 28 of December, order tracking shows the package is still in Dublin. Nobody answers the phone or emails. I am very disappointed.”

Helpful Report

Posted 4 years ago

Hi Lavina, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were huge delays, and the US Customs could not clear all the parcels before they were allowed entry to the USA. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD

Posted 4 years ago

“Terrible service, paid a large amount of money for 4/5 day delivery, 10 days later the package still hasn’t been delivered can’t get any answers as no one answers the phone”

Helpful Report

Posted 4 years ago

Hi Sharon, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were delays, and the Canadian Customs could not clear all the parcels before they were allowed entry to the Canada. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD

Posted 4 years ago

“Parcel sent to Madrid Spain Tuesday 21/12/2021 for delivery Wednesday 22/12/2021. It is now 23.30 24/12/2021 and parcel has still not been delivered. This was priority delivery!!!”

Helpful Report

Posted 4 years ago

Hi Bernie, Thanks for getting in touch and letting us know about your shipment. I see from the tracking that the carrier attempted delivery on the 22nd and 23rd December, but we were unable to deliver it. I see now the parcel has been safely delivered. All the best, PD

Posted 4 years ago

“If it were possible to give zero I would they are the worst courier service I have ever used, I have been waiting for 3 days for a parcel to be collected that was supposed to be a xmas present for my son, they do not answer the phone and have not responded to my emails, I am posting this review all over social media and so will all of my friends and family, I have requested a refund but no one has had the courtesy to respond”

Helpful Report

Posted 4 years ago

Hi James, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your collection. We were in touch about this and had advised that the economy service and date you chose for collection meant the shipment would never have been delivered for Christmas. I believe my colleague has been working with you on this. All the best, PD

Posted 4 years ago

“If I could give 0 stars I would, collected parcel with no delay, BUT parcel is sat in depot in Germany for over 2 weeks they keep saying no one is home but my sister has sat at home every day for 2 weeks waiting for it, when she could be out doing her Christmas shopping, the customer service man Stephen is a joke just making smart comments and finds it all very funny! Paid 3 times what I would have paid an post to have it there within a few days, read the other reviews here and stay away from this company, I wish I had seen these reviews before pissing money down the drain both on gifts and on shipping! THEY DONT PUT THINGS RIGHT WHEN THEY MESS UP, AVOID AVOID AVOID!!!”

Helpful Report

Posted 4 years ago

“It's never okay to force a customer to wait around their home because you can schedule a pick to a specific time or at least hour. A customer should never lose an entire day because of a company's lack of management skills. I consider this a lesson learned.”

Helpful Report

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,665 reviews