ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,560 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th February 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reservation sent me to a drop-off point that had never heard of Parcel Direct. Drop-off point unable to scan package and refused to take it. Lost an entire, extremely vital day because Parcel Direct indicated an incorrect drop-off point.”

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Posted 4 years ago

“This is the WORST company in the world!! DO NOT USE!! They are scammers!!! They lost my luggage and one year later have not given it back to me, have not given me back the money it cost to post it or given me any money for the contents of the bag they lost. They just ignore my phone calls and send me empty promises in emails. They have caused me nothing but emotional distress and anxiety.”

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Posted 4 years ago

Hi Sinead, We are very sorry the hear your experience was not as you expected. Your situation is under the analysis of our accounts department who is going to contact you as soon as the investigation of the case is over. Here at Parcel Direct we try our best to make our clients happy and their experience with parcel delivery as simple as possible, but sometimes things might be out of our control. That was the case with the lost of your luggage. We deeply apologize for the circumstances. All the best, PD.

Posted 4 years ago

“Booked a delivery, after waiting two days for the parcel to be collected, I am requesting a refund and cancellation of my order. Terrible service!”

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Posted 4 years ago

Hello, Thank you for your review. We're sorry to hear you had a frustrating experience, but We really appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. If there is anything else we can help you with please contact us through support@parceldirect.ie . All the best, PD.

Posted 4 years ago

“??? Why was my order not fulfilled today 29/09/2021? The courier did not call or give any notifications. I wasted you after work !!!!! Order ID: PD0655994 Tracking number: 1ZY0061F6894508407”

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Posted 4 years ago

Hi Tonu, I'm so sorry to know that your order was not collected yesterday. We are trying to discover what happened, but we have already requested your order to be collected today 30/09/2021. If you have any other inquiry, please contact us at support@parceldirect.ie and we will be happy to help with anything you need. All the best, PD

Posted 4 years ago

“UPS DRIVER CAME TO COLLECT, HOWEVER, HE CLAIMED I NEEDED TO HAVE A LABEL ON MY PACKAGE? I MEAN IF YOU ARE PAYING FOR COLLECTION, THEY SHOULD GIVE YOU A LABEL AND NOT MAKE PROBLEMS OUT OF NOWHERE. THIS MAKES NO SENSE. YOU'LL BE BETTER OFF DROPPING OFF THE PACKAGE YOURSELF”

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Posted 4 years ago

Hi Francesco, Sorry if you were confused with the service. You chose a service where you are required to print off the shipping label when you complete the booking. This label is presented to you in an A4 PDF Document so it can be printed on any printer. This label is required so the parcel can be scanned, tracked and delivered safely all the way to Canada. All shipments require a shipping label. If you need any help at all with completing your shipment, please just let my colleagues know at support@parceldirect.ie, and they can help you. All the best, PD

Posted 4 years ago

“I ordered a package to be delivered with UPS through Parcel direct, I received no details to confirm my booking of package and the delivery courier arrived to the door and had to leave without the package being sent. Very frustrating as I needed the package to be sent that day. I also cannot get through to UPS to speak with someone. Very disappointed as I was recommended this service”

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Posted 4 years ago

“Shocking company to deal with. Paid for express postage for next day delivery, took a week for them to come and collect it. Rang several times to get the most unhelpful robotic individual on the other end. I literally spent 6 days in the house waiting for a delivery driver to collect the parcel as they kept saying he will be their tomorrow ect. Never again would I use this company, the stress and headache just was not worth it!”

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Posted 4 years ago

Hi, Thanks for letting us know about your delivery. I am very sorry for the delay in collection of you parcel. I will get my colleague to investigate why this happened and make sure it never happens again. All the best, PD

Posted 4 years ago

“Awful company to deal with there lost a machine below to way back in Jan I put a claim in more them 12 weeks ago and still no update I'm ringing every day getting no where my emails are going unanswered avoid this company at all cost”

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Posted 4 years ago

Hi Geraldine, Thanks for taking the time to let us know about your shipment and I am very sorry about this parcel being lost. We have being working on an investigation to find this. Unfortunately with new customs being introduced in the UK at the same time, there has been some unfortunate losses. I do understand your frustration abut this, but we have to wait for all searches to be complete before we can complete the process. My colleagues are still working on this and will be tin touch asap. All the best, PD

Posted 4 years ago

“Bollax order parcel collect from shop we are need left parcel no collect in shop owners no have interest and no service So”

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Posted 4 years ago

Hi Vaidas, I am really sorry, but I am not sure what the issue is here. Could you email us at support@parceldirect.ie and we can try to help. All the best, PD

Posted 4 years ago

“Still no tacking number”

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Posted 4 years ago

“Took my booking twice and cancelled me twice. Never informed me that collection service was not available for this address”

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Posted 4 years ago

“I do NOT recommend to anyone. Poor service, poor customer care. Booked an international fast delivery (1-2 days) on the 12th of March, letter collected on 18th, after many emails and phone calls. Also paid quite some money for delivering a birth certificate. Very disappointed!”

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Posted 4 years ago

“Sono 2 giorni che aspetto che venga ritirato un pacco.”

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Posted 4 years ago

“3-4 days delivery ONLY ESTIMATED!!? I got the letter after 7 days . Dont pay extra for fast delivery joke ......”

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Posted 4 years ago

“Shocking, courier never called in the window, says customer absent on tracking total fabrication, never use ever!”

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Posted 4 years ago

“AVOID. Really poor service-over six weeks to get an item to the UK. Won't let me use my insurance to cover the cost of the item. Can give no indication of how they will resolve this. Would give zero stars if possible”

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Posted 5 years ago

“Not happy at all with service provided Firstly they did not pick up my package when they were supposed to Now two weeks later my package still has not reached its destination”

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Posted 5 years ago

“Parcel was supposed to be collected yesterday I waited all day and no sign of anyone. I am still waiting for my paid parcel to be collected. No phone call or email from them”

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Posted 5 years ago

“Collection was not completed for five working days, in spite of daily assurances that it would be done each day. Communication was good, but sadly the service was very poor. I can’t recommend this service.”

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Posted 5 years ago

“I made a mistake on the waybill, I wrote 130 KG and I paid €352 for it but it was 130 lbs which is less than 60 KG. So, 130 KG parcel costs €352 and 60 KG parcel should cost less than half of €352. I think UPS did check its weight and refunded it to Parcel Direct but parcel direct didn't refund my money. I mailed their support service many times, in the beginning they answered some of the mails but when they notice they could pocket my money, they stopped answering. Do not use parcel direct ever. I am trying to get a sollicitors help now.”

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Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,560 reviews