Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,773 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

Paramount Plants 5 star review on 1st June 2025

Camilla

Paramount Plants 5 star review on 20th May 2025

Jane

397

Anonymous

Anonymous // 01/01/2019

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“Plants are of good quality but can be sourced anywhere. Service is the worst I have encountered. No response to numerous email messages, not accepting telephone contact - they simply can't handle greater than usual volume. Had a larger order through Crocus who also delayed delivery (understandably due to Covid) but they kept me up to date allowing me to plan. Spent nearly £1000 and the lack of communication has meant all other plants and project compromised. Keep away, far better options available, unless you can afford to wait 3 months for delivery.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Sorry to say that this was the worst purchase i have ever made of a tree, and I have bought many. It arrived looking half dead, is much smaller than expected, and the root ball was encased in a metal basket when i came to plant it, surrounded by heavy blue clay. It is one of the most unhealthy trees i have ever seen. I am trying to rescue it - but will not buy from this supplier again.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“The trees were delivered in good condition and when promised - excellent service particularly during the current climate! The delivery driver was fantastic - helpful, cheerful and knowledgeable. communication with paramount plants was efficient. I would recommend this company.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Easy to order and fairly priced, high quality plants delivered on time. Perfect!”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“2 Beautiful large bay trees and a lovely palm tree arrived in perfect condition , although quite expensive delivery charge it was worth it as they are beautiful would recommend”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Delivered when they said they would. Tree looked just like the picture and looked healthy. So am very pleased . Would have given 5 stars but for a mix up with delivery day for second tree. I had to email twice before getting a reply. That said I will use again as tree just what I wanted.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I could have purchased this plant for a fourth of the price, this was one of two plants I purchased which were of poor quality. I was emailed by a customer service rep following my email of complaint and offered a nominal amount voucher to spend on line. I have now tried to contact Paramount plants on several occasions to query this offer as unacceptable - I would expect one of the plants at least to be refunded given the poor quality, least to say I have had no response to my chase emails over several days!”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“excellent advice and help prior to us ordering ur pleached horn beam. We really appreciated the conversation - we kept coming back to you with yet more questions and you were really prompt in getting back to us with solutions. Have ordered again as a result”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very good indeed”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Extremely good condition and size”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Ive always beeb very happy about all plants purchased from Paramount Plants”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Paramount Plants were really helpful and quick to respond from the initial e mail right through to delivery. Also we’re really pleased with the trees that arrived”

Paramount Plants 5 star review on 15th May 2020

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I was very pleased with the plant when it arrived, it was looking very healthy indeed. I always worry about buying plants on the internet, I had one acer arrive dead - not from Paramount Plants! I only ordered on line because of the COVID-19 lockdown and was very happy I did so.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Outstanding plants, healthy and really well managed delivery. Could be happier, thank you”

Helpful Report

Posted 5 years ago

“Excellent contactless delivery to home. quality and size of plants as described or as photo.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“So impressed with Paramount Plants. 4 x pleached Photinia Red Robins, delivered quicker than the estimated time. They seem well established and healthy. Delivery on the day under lockdown was smooth, safe and the Driver very polite. Have never ordered plants on line, but 100% would do again from Paramount and would highly recommend.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I'm delighted to say that both my most recent orders (#47047 and #47825) arrived on time and in good condition. I have bought from Paramount Plants several times in the past and have visited the Enfield nurseries twice. It is certainly worth the trip, even from North Wales where I live! At the moment I already have two more orders in the pipeline. Every time the plants arrive they prove to be in excellent health and bigger than expected. (One of the things I'm still waiting for is more Enkianthus perulatus balls. There is only one size left at the moment but I need all three sizes that used to be stocked. Please let me know when you get more.) I'm adding an old photo of the first group of plants I bought from Paramount about 6-7 years ago. The three sizes of Enkianthus perulatus are in the foreground. All the plants have grown bigger now and are doing well.”

Helpful Report

Posted 5 years ago

Thanks Paul good to hear from you and thanks for your review. We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. I will pass your message to our plant centre to email you. Thank you Karen

Posted 5 years ago

“Firstly, I would like to thank you for the quality of the plants which exceeded our expectation. Also, the delivery driver was very charming, happy and is probably one the most likeable persons I have ever met. Keep up the great service and products.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Knowledgeable staff helped me choose, kept me informed of shipping progress. v.g. specimen - healthy, well shaped. Photo attached. Many thanks”

Paramount Plants 5 star review on 14th May 2020

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We have had trees twice now from paramount. First set are in and growing really well. Second set are only just in, but arrived in good condition with professional delivery service. They are looking good so far.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,773 reviews