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Paramount Plants Reviews

4.8 Rating 3,773 Reviews

94 %

of reviewers recommend Paramount Plants

Company Reviews

Product Reviews

4.8

Based on 3,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 14th June 2025

Paramount Plants 5 star review on 14th June 2025

Paramount Plants 5 star review on 14th June 2025

Paramount Plants 5 star review on 14th June 2025

Paramount Plants 5 star review on 6th June 2025

Paramount Plants 5 star review on 1st June 2025

Paramount Plants 5 star review on 20th May 2025

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Occasionally we all need a treat. Normally I grow from immature and wait, but I was replacing a diseased mature shrub and it would have left a horrible gap. This plant gives a fairly instant backdrop to cover an ugly fence- 2 more years and it will be stunning. Healthy- well packaged. Expensive- but sometimes we need a treat!”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The laurel plants that I ordered arrived promptly and in rude health. The price was particularly competitive and the customer service exemplary; so good that I ordered again straight away. Paramount is THE place to order mature trees and shrubs, even if Coronavirus is defeated and garden centres and nurseries are open. I have no connections with them, in case you are wondering!”

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“Bamboo arrived and is perfect to add to the screening at the bottom of my garden. Brilliant service, fantastic plants, I have brought from Paramount previously, highly recommend. During this difficult time they are still maintaining their high standards and with doubt are one of the best companies I have purchased from. Thank you”

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“Excellent quality and service and arrived on time. Thank you.”

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“I’d like to say how impressed i have been with your service from start to finish. I have been kept up to date regularly with the status of my order right down to the delivery time and date. I will definitely recommend your company and will use you again. Thank you all so much - my tree is now happily insitu!”

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“Fantastic plants”

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“This is the umpteenth delivery I have had from Paramount. This time, as usual, the plant exceeded its specification.”

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“8 beautiful large healthy cherry laurels delivered last week. Size as advertised and delivered by a very lovely delivery man. All planted now and they look fabulous. My one slight criticism is that the delivery slot was 8am to 6pm, which atm is ok as we are home but as my order arrived at 5pm, 9 hours is a long time to wait. A text to advise an AM or PM delivery would be more suitable. 5 stars for the plants and service . Thank you”

Paramount Plants 5 star review on 13th May 2020

Helpful Report

Posted 5 years ago

"We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen"

Posted 4 years ago

“Very pleased with red robins that we ordered. They arrived as scheduled and were in very good condition.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I paid for my trees and was given a delivery date. Trees didn't arrive and I am still waiting for a full refund of £750 Not very happy at all would not recommend”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Disappointing customer service. Plants dispatched on Wednesday for following day delivery did not arrive until the next Tuesday. OK, so problems with delivery during coronavirus lockdown plausible but never kept informed; had to keep chasing Paramount who sometimes did not get back to me as they suggested they would. Eventually, owner Karen seemed to get involved and matter was resolved.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I have ordered plants from a few websites during the current lockdown situation and the Paramount Plants are by far the best option. Very fast delivery, regular email updates and what most importantly, plants arrived in immaculate condition. Fresh, well packaged and well looked after. Thank you”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great communication. Plant looks lovely. Worth the money for good quality and service.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“This was the first time that I have ordered plants on line having usually been to my local garden centre. I am extremely pleased with the 6 plants which present in a healthy and thriving condition. Paramount Plants have been very good at keeping me informed about the timescales for delivery which depended on them receiving sufficient stock. The plants were delivered on a pallet and they were secure and safe on arrival. I am hopeful now that when I transfer them into the ground they will continue to thrive. I have found the customer service from Paramount Plants very good and will indeed place further orders.”

Helpful Report

Posted 5 years ago

Hi Carolyn We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Paramount plants is a very professional supplier it shows you a picture of the size and quality of the product and the delivery service and packaging is top class thank you.”

Helpful Report

Posted 5 years ago

Hi Michael We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent customer service. Obliging and helpful with prompt communication. Very expensive delivery charges for a private/non-commercial buyer.”

Helpful Report

Posted 5 years ago

Hi Lindsay We're very pleased you're happy with your order and with our customer service. Thank you for your feedback on delivery charges. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent communication and customer service. Obliging and helpful.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Happy with the products that came through the post from paramount, but was a little concerned at how they were packaged (squashed together very tightly). That said, once unwrapping and letting them 'breathe' they are OK and good. A bit more care on packaging would be good, however I will buy from them again. Thank you guys”

Helpful Report

Posted 5 years ago

Hi Matthew We're very pleased you're happy with your order and with our customer service. Thanks for your feedback on packaging - I have passed on to the relevant team. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Really top class service. Easy and informative website, helpful staff and tip-top plant. Perfectly delivered. The yew cone is the sweetest of our collection. We will be a returning customer.”

Paramount Plants 5 star review on 13th May 2020

Helpful Report

Posted 5 years ago

Hi Arthur We're very pleased you're happy with your Yew Cone order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plant arrived as expected and in very good condition as one would expect for the price. Company seem very efficient and caring.”

Helpful Report

Posted 5 years ago

Hi Allan We're very pleased you're happy with your plant order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

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Paramount Plants is rated 4.8 based on 3,773 reviews