Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,768 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st June 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I think the Pampas Grass we've had delivered hasn't survived the journey? They both arrived looking very dry and yellow, having not had this type of plant before I assumed it would be ok once planted and watered well. However, despite using good compost and following the directions for planting, 1 weeks later and they're still looking very yellow and very dry. Please advise how I can go about making them healthier. Thank you One of the 12 bamboo plants purchased arrived with loads of maggots in the basket and within the roots. It's the only bamboo plant out of the 12 that doesn't have as many leaves growing anymore and that has purple and black coloured stems. Please advise.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“The tree I ordered I cannot fault other than being in what can only be described as sand upon arrival. The tree was bought as a gift and I had asked them to send to that persons address but invoice to my own. 3 time I had asked for confirmation on which address it would be sent to and heard nothing in the end it was sent to the wrong address and I had to the arrange transport of a rather large tree”

Helpful Report

Posted 5 years ago

“Sorry to say that this was the worst purchase i have ever made of a tree, and I have bought many. It arrived looking half dead, is much smaller than expected, and the root ball was encased in a metal basket when i came to plant it, surrounded by heavy blue clay. It is one of the most unhealthy trees i have ever seen. I am trying to rescue it - but will not buy from this supplier again.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Disappointing customer service. Plants dispatched on Wednesday for following day delivery did not arrive until the next Tuesday. OK, so problems with delivery during coronavirus lockdown plausible but never kept informed; had to keep chasing Paramount who sometimes did not get back to me as they suggested they would. Eventually, owner Karen seemed to get involved and matter was resolved.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Plant arrived and had been dislodged from the pot, it was obvious from the root ball that a small plant had been placed into a larger pot prior to departure ,so I did not receive a 1.5litre plant”

Helpful Report

Posted 5 years ago

Hi David We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Arrived in poor conditions. Extremely thirsty and with broken stems”

Helpful Report

Posted 5 years ago

Hi Rita We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Ordered 2 packs of Westland gro- sure slow release fertiliser which finally arrived after a long delay & a couple of chase ups. Understandable to some degree, but not happy that I was charged delivery for each item, which were sent in one box by carrier. Feels like profiteering to me.”

Helpful Report

Posted 5 years ago

Hi Richard We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I was a bit disappointed by the lack of foliage on the four trees I ordered, and kicked myself for ordering online without viewing the plants first.”

Helpful Report

Posted 5 years ago

Hi Stephen We are very sorry you are not 100% happy with your tree order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Delivered the wrong plant: somewhat cheaper than the one we have paid for. Paramount agreed to replace it five days ago, but have not yet notified me when this will happen. Problems can happen (especially during a pandemic) but for these prices, we would expect a better resolution of the problem.”

Helpful Report

Posted 5 years ago

Hi Alan We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Whilst the description of the height is correct I think it would be good to inform customers of the width. They are very thin. I purchased some of these last year from somewhere else and whilst the height was the same they were a lot fuller. I was very disappointed when they arrived, very anticlimactic.”

Helpful Report

Posted 5 years ago

Hi Zoe We’re sorry you’re not 100% happy with your order and one of our Customer Service team will contact you by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Unfortunately the 4 Photinia red robins looked as though they had not seen any water for some time. I had to water them for several days and they have come back to life but have as a result shed 50% of their leaves leaving the shrubs a little sad and certainly not worth the £240 i paid for them. I will not be purchasing plants again from this company”

Helpful Report

Posted 5 years ago

Hi Jeffrey We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I ordered ten plants originally and then had to amend the order. When I called I was advised by the person I spoke to, to email Kamil, but never heard back from him. I then called again after I had received the delivery info and spoke to Karen who dealt with it effeciently. I don't understand why the first chap I called couldn't deal with it and then Kamil, even though I titled the email urgent in capital letters.”

Helpful Report

Posted 5 years ago

Hi Paul We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I found the plants very expensive when compared to my local nurseries. I hadn't realised just how small the plants were going to be.”

Helpful Report

Posted 5 years ago

Hi Vicky We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“The plant was very different in size of trunk and spread than the description and to how I was advised by customer service”

Helpful Report

Posted 5 years ago

Hi George We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Due to technical”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“trees arrived and had only just been-potted so the rootball lifted out of the pot , been in seven days and they are not looking very good”

Helpful Report

Posted 5 years ago

Hi Alan We are very sorry you are not 100% happy with the delivery of your tree order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“We had to wait over a month for our Trees to arrive. Every week I got a template e-mail saying certain trees were due in on the Friday then nothing, then the same email the following week. This meant we had to leave our clients garden and return at a later date, loosing us money and upsetting the client. We have been offered 2 x free deliveries which is of no value as I'm not keen on ordering again! Also think we may still be waiting for a refund on one tree that wasn't supplied. The tree's we did receive were of a good standard but the damage was already done.”

Helpful Report

Posted 5 years ago

Hi Andy We are very sorry you are not 100% happy with the delivery of your tree order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“My order of a magnolia from Paramount experienced a succession of problems: 1. The initial delivery time could not be met but was delayed about 10 days. 2. Paramount were unable to give an 3stimated time of delivery, even on the morning of the delivery day. 3. The tree on arrival was horrendously pot bound. However, on reporting these issues to Paramount they did seem genuinely concerned to improve for the future.”

Helpful Report

Posted 5 years ago

“Unfortunately, all but 1 of the 13 trees were unacceptable. The specimens were of such poor quality that it was necessary for replacements to be ordered. Second order was better, but not brilliant, however, why were such poor specimens sent out first if on asking for replacements, they are of improved quality. Customer service good after initial delivery was unacceptable.”

Helpful Report

Posted 5 years ago

“I spent a lot of money on my plant. It arrived parched and wilted. Thankfully after a week it made a good recovery.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with one your plant and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,768 reviews