Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,768 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st June 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the shape of this shrub was very poor with half of the branches were only a few feet high when I paid for a tall specimen. I will have to prune all branches back to the shorter height therefore not benefiting from having bought a larger shrub. Such a a shame.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Should have been happy but unfortunately the conifers were too tall for their shipping boxes resulting in one being broken. This will never grow back and result in one conifer no longer being pointed at the top. Paramount Plants need to put in more care and attention when shipping their products, they're not exactly cheap.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Really disappointed with this Acer. The main stem/ trunk is crooked. Not a fault that will grow out, so I will always have a cooked tree, not what I wanted at all!”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“I had no email confirmation of my order, it just turned up 4 days later when no one was in.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Paramount Plants appear to have a very good selection from the website however once the order is placed some of the plants I had ordered were not in stock and substituted. The delivery man refused to turn into my road which is regularly accessed by much larger vehicles. I had to drive to meet him and he scratched my car whilst transferring the plants. The plants were poor quality with many snapped branches and the leaves were covered in white limescale. I have since replaced both £80 buddleias with a larger healthier £6 version from B&Q. They failed to pick up the other items and after 6 weeks of chasing I was asked to dispose of them myself. I understand these are unprecedented times but I did feel the service was very poor and highly overpriced considering the quality of plants received.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Two of the plants ordered were in good condition, but the third was looking sorry for itself. Probably due to the poor way in which the plants had been packed. Am keeping my fingers crossed that they will all go on to make mature plants. Will not be ordering from this company again. I had e-mailed and advised them, but to date have not received a response.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The plant was strong and healthy and was well packaged upon arrival. The plant was advertised at £50, reduced to £37.50. After I had placed my order I subsequently found similar and larger plants priced between £40-£45, so not quite the bargain your website suggested. Add to this £29.95 delivery and the total of £67.45 seems to me to fall somewhere between an enthusiastic pricing structure and a rip off. Add to this a 13 working day delivery, when your site says allow up to 10 days, all I can say is that I shall not be using your company again.”

Helpful Report

Posted 4 years ago

“The specimen delivered was not good and as it was a gift it has been very embarrassing/ inconvenient to try to organise a replacement.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Plants arrived in quite a poor state, with dirt all over the leaves. The bushes looked like they've been through a war. A bit disappointing”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Only rating Paramount as 2 star at the moment as my delivery of a Tree Peony was very poor, it was packed in a much too large box and the (expensive) plant was in bits,I did complain and Paramount have promised a replacement (good) but as yet I haven't heard or received it - still waiting ,I will amend when replacement arrives”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Comms weren’t the best I’m afraid and the order took a really long time to arrive.”

Helpful Report

Posted 4 years ago

“Long delivery time plant of poor quality”

Helpful Report

Posted 4 years ago

“Received the portugese laurel plants and they were in a very dry condition. I immediately placed them in tubs with water and soil to help recover but noticed two plants were starting to discolour, one of which after planting has brown leaves and is questionable whether it will surivive, the other is questionable. The average height of the plants was less than the 80-100cm quoted and that was including the root ball. I have yet to receive the Escallonia Donard Seedling. Highly disappointed in the quality of all the plants and condition they arrived in, with 33% unlikely to survive of flourish. Quality control at despatch should have picked up that these plants were not in a good condition and replaced them or advised out of stock and I would have accepted a delay until better condition plants were available. Clearance and preparation of the site to be planted was based on six plants arriving and providing a sufficient screen. This is now not the case.”

Helpful Report

Posted 4 years ago

“I have to say a little disappointed as you state "Customer service is very important to us". Great at replying by email before I placed the order. I received an email with a delivery date, which I tried to change as it was not convenient. Sent three emails to two different email addresses but didn't hear anything back. I had to pull someone off another job and pay them to sit around all day to accept the delivery. I understand the current situation but this isn't great customer services!!!”

Helpful Report

Posted 4 years ago

“I bought at Paramount after a recommendation. Bad surprise when I got the plants. The 2 pots were not in good shape, loads of yellow leaves and loads even fell on the hallway. When I took the plants to the terrasse we reallised that they totally outgrown the plastic pots, no more soil left, only roots. The roots were laking space hence the bamboos had so many yellow leaves. Got in touch with customer service to complain who asked for pictures that I sent. Since then they never came back to me. Poor service and bad products.”

Helpful Report

Posted 4 years ago

"We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen"

Posted 4 years ago

“We had to contact paramount to ask where our delivery was after the expected date had lapsed. I think our order was lost! It finally arrived after chasing several times poor service.”

Helpful Report

Posted 4 years ago

“Paramount plants kept me in touch about when my plant was arriving. However when it arrived it was damaged and I had to re pot this. I paid a lot of money for delivery and was disappointed. I did inform Paramount of this issue but did not get a reply.”

Helpful Report

Posted 4 years ago

"We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen"

Posted 4 years ago

“I still await the pleached 2 1/2 metre apple tree and the quince. It has been a very long wait”

Helpful Report

Posted 4 years ago

“I was not happy with the plants and contacted paramount to complain that they looked dead and nothing like the photo used on the website to show what you could expect. I was informed that the dead grass was from last year. I do not believe that the grasses should have been sold in this condition. You should have removed the dead grass before selling them.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Much smaller sized plants were sent than I ordered. No option given to replace the plants, but a cost difference was eventually refunded. Poor communication and customer service resulted in me nearly not receiving my refund. The small plants were of a reasonable quality, but I have at least an extra season to wait for them to reach the required height now, which is inconvenient. I wouldn’t have enough confidence in the service to use Paramount Plants again.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,768 reviews