Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,768 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st June 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my favourite hydrageas from different two companies, small pots from another company first and then hydrangea standards from Paramount. The former arrived leaves looking healthy and hydrated. The paramount standards I wasnt happy with and if the delivery driver had let me leave them on his truck I would have done. Although the soil felt hydrated upon arrival, I believe they hadnt been kept well hydrated prior to transport as the leaves were all partly brown which seasonally shouldnt have been the case. All the hydrageas in the garden centre plus the other lot from the other company were green and lush. However I watered the standards daily and have planted them out after decided not to send them back. Two have signs of bud and I am hoping to see sign of the third too. Crossing everything that next year they will be happier and healthier.”

Helpful Report

Posted 5 years ago

Dear Katrina We are very sorry you are not 100% happy with one of your trees and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

Thanks for your feedback Katrina - as per email below on 21st September 2019 from our Customer Services we haven't had any further communication from you but we are pleased you will keep these plants monitored and of course if you have any issues next May when they start to refoliate please do not hesitate to contact us. Kind regards Karen Thank you for your feedback and we are very sorry you were not 100% happy with your purchase of Hydrangeas. We do suggest in our delivery email that issues are referred to us at the time of delivery so we can immediately address any concerns and view photos of the plants if you are not happy. If you had advised us at that time in August we would of course have collected the plants if they were unsatisfactory to you. The delivery was by courier to you so they are not always able to load back immediately but our deliveries team would have arranged a collection if we were alerted to the issue. We always want our customers to be 100% satisfied with their plants. We strongly recommend that all plants are watered on delivery which would in most cases immediately recover the plants. I am pleased you have done this. If you email photos to us now we are happy to give you are advice. Prior to dispatch all plants are kept on a strict watering regime on irrigation drips but plants can dry out in transit in warm conditions and hydrangeas are more sensitive. We are pleased you will keep these monitored and of course if you have any issues next May when they start to refoliate please do not hesitate to contact us. We are a well established family business with over 25 years of supplying mature specimens so we are here to assist with any concerns you may have. Thanks Lucas

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,768 reviews