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Papier Reviews

4.7 Rating 14,686 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,686 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

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Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Papier has great designs, but are more expensive and take longer to fulfill orders vs the competition. With a discount code, I'd continue to use Papier... without, I'd find a comparable elsewhere.”

Posted 3 years ago

“Card was great. Unfortunately it was delivered after the date of the celebration!!!”

Posted 3 years ago

“Friend was very happy with her gift”

Posted 3 years ago

“I ordered 2 products from Papier. The first was a personalised writing set. Really good and met my expectations based on the website. The second product was a personalised greetings card where I uploaded a photograph. I was slightly disappointed with this product. Reasons for disappointment: using the design tool on the website the card appeared to be glossy and high definition/quality. When it arrived it was smaller than you would think based on the website representation. The finish was matt not glossy and tge quality was standard definition/quality. Overall a decent quality greetings card but if I am honest not a true representation of the one I designed on the website. I would also say slightly overpriced for tge quality. Customer service/journey was good. Delivery was good. Packaging was very good. Overall decent experience but I wouldn't buy a greetings card from Papier again. I would be happy to happy to pay a little more to receive the card as it looks on the website.”

Posted 3 years ago

“Convenient but very expensive for a plain card.”

Posted 3 years ago

“I ordered the 2021 'Collector" diary. It was beautiful and arrived exactly as I pictured it but unfortunately the ribbon bookmark has already started to fray quite badly only a month into the new year...”

Posted 3 years ago

“❤️ Papier - but only 3* because the main image on front cover of my notebook is off centre! Shame as it was great fun creating my own design from personal artworks..”

Posted 3 years ago

“Quality not as high as expected for the price”

Posted 3 years ago

“A bit simple for the price.”

Posted 3 years ago

“Beautiful quality journal, but way too small for the price.”

Posted 3 years ago

Hi Colleen - thank you for your feedback, we always appreciate customers taking the time to let us know ways of improving our products! I will pass this on for you, no problem! Best wishes, Alicia

Posted 3 years ago

“Rather poor quality for the £58, the pictures aren't sharp, kind of cloudy, and matte rather than glossy which definitely isn't my preference. Wont be ordering from here again. Cheaper options for better quality available else where”

Posted 3 years ago

“Shipping took a while. Product was well thought out, however definitely not worth the extra money for the gold foil. It was minimal and barely noticeable.”

Posted 3 years ago

“The cover is beyond beautiful, but the setup of the planner is very basic for $30. On the monthly planner the days of the week are not set up like a normal planner. Typically, from left to right, it would start with Sunday, Monday, and so on. This planner starts with Monday, Tuesday, and so on. It is set up awkward and the paper is pretty thin. Again, the cover is gorgeous, but for $30 I do not feel like it’s worth it.”

Posted 3 years ago

“The chocolate coated hazelnuts were delicious. The nuts were fresh and crunchy and the chocolate rich and creamy. But the dark gingerbread chocolate was disappointing as it did not taste of ginger, cinnamon or cardamon. I use these spices frequently in my own cooking and I have not had Covid 19 so have not lost my sense of taste and smell!!”

Posted 3 years ago

“The notebook is not as high quality as I expected from advertisements, and the gold foil does not stand out very much. I wouldn't say its worth paying extra. It also did not ship tracked which always makes me nervous. With that said it functional, pretty cover, I am happy with it.”

Posted 3 years ago

“The planner is really cute however I didn’t realize the monthly layouts calendar would all be clumped in the beginning as opposed to most other planners where the monthly calendar is at the beginning of every month. I don't like that I have to keep turning back and forth between so many pages to get from Monthly and Weekly views. I also have trouble laying it flat. I’ve used it quite a lot and the planner is pretty stiff. I have to hold it down and crease the pages every time I write which is such a nuisance. It’s a cute design but can be improved.”

Posted 3 years ago

“It looks good, but is rather thick, and not very pliable when opening and shutting. I don't like that only half as much space is alloted to Saturdays and Sundays. In practice, most people are just as active at weekends. On balance, it's OK, but next time I will look for something a bit simpler in construction.”

Posted 3 years ago

“Good size book . I got the sizing wrong and had to re do and re populate all the pictures , which was annoying . I was expecting a better finish as I already own a milk book photo book . Good options with the arrangement of photos . Good delivery .”

Posted 3 years ago

“I bought a daily planner because I loved the layout and all of the options for the covers. However, I was really disappointed with how see-through all the pages were. It's really distracting to see all the content on the previous/next page through the page you're writing on! The item arrived on time and in good condition.”

Posted 3 years ago

“Absolutely beautiful designs available, great layout inside, love that they're all personalised, wonderful quality on the outise and the feel of the paper, however ... the pages are almost as transparent as tracing paper. It's absurd to me that such a seemingly thought through product is practically unusable once you open it. Its only purpose is to be written in, how have you signed this off?! I've only just started to put some key dates in Jan and I have to say I'm very worried how this will look when I start putting actual notes on both sides of the pages. The full layout of the pages is visible on their back so I suspect using a pencil is the only way around this and I'm sure most of us have a fave pen they like to use, etc. Not ideal, I'm very disappointed and although I had added a few other designs to my favourites to purchase later I doubt I will as they're definitely not worth the price. Please sort this out, it's such a shame for such a lovely product and concept to go to waste!”

Posted 3 years ago

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Papier is rated 4.7 based on 14,686 reviews