Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,210 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the layout of the yearly planner, but I wish the internal sections were customizable as well - for example, I like the layout of sections included in other planner formats, but had to compromise on which ones I could have. Additionally, the cost of the planner has gone up, but the paper is thinner.”

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Posted 1 year ago

“Great products but slow delivery even within the UK! Customer care was very helpful though :D”

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Posted 1 year ago

“Love what we’ve had from Papier, my only complaint would be that the hook has been placed in the wrong orientation of one of our photos. But the print quality is great and the frames are exactly what we wanted”

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Posted 1 year ago

“I like Papier, great quality and customer service. My order was delayed after I paid for express shipping and this was resolved straight away. I love the choice of diary’s and options to personalise.”

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Posted 1 year ago

“Very helpful, and great customer service. The product is of great quality, and the custom writing on the book is fantastic and sturdy!”

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Posted 1 year ago

“Very fast shipping and easy ordering process. i was just slightly disappointed with the product”

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Posted 1 year ago

“I used the photo book offer to make a family album of my grandmother down four generations. It was a massive success. The quality was excellent. I managed to create a real heirloom for my family.”

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Posted 1 year ago

“The designs Papier has to offer are great and they have excellent customer feedback. Unfortunately the product I received did not live up to what it looked like online. The colors were faded and the pages were transparent.”

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Posted 1 year ago

“Requested gift for granddaughter. She seemed very pleased which made it worthwhile, even though I thought it was kind of pricey.”

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Posted 1 year ago

“Lovely product and great customer service. Very happy with the whole experience”

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Posted 1 year ago

“I love using papier journals and have for 2 years now. Excellent quality binding covers and paper. Only issue is not even a years worth of pages in one book and they are quite expensive”

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Posted 1 year ago

“I was disappointed with the print quality of one of the personalized reading journals that I purchased (it was printed in gold on a black background).”

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Posted 1 year ago

“The quality of the product is top notch and I found the customer service helpful. However I purchased the notepaper and envelops and I was very disappointed that they arrived with no box. I am giving the notes as a gift and these lovely items deserve a beautiful presentation box. I would have even been okay to pay a bit extra for that!”

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Posted 1 year ago

Hi there, thank you so much for taking the time to leave your feedback. While I am so glad to hear that you had a positive experience with our team. I am so sorry for any confusion caused. Sadly, our notecards do not arrive with a gift box included. For future orders however, we do offer these gift boxes for purchase on our site. I will be happy to link that below for you: https://www.papier.com/us/notecard-gift-box-fits-20-16 Best wishes and apologies again for the disappointment, Papier CS Team

Posted 1 year ago

“I have bought an academic diary 2 years in a row now, this year will be my third and I love them. The diaries are absolutely gorgeous and I can't see myself going without the diaries from here in the future. The reason I have given only four stars however, is because I would have loved to purchase one of the new spiral diaries however I personally feel as though there is not enough of a range in designs in this particular book type. Also, I love the layout and overall design of the daily planners available and very nearly bought one, until I realised that there is only 16 weeks worth of pages and I would need to purchase 4 diaries in 1 year to ensure I could track my days which would turn out to be pretty costly, so I would also love to see the daily planner with a few more weeks of pages in it and would definitely buy it if this was the case.”

Helpful Report

Posted 2 years ago

Hi there, thanks so much for taking the time to share your feedback. We are so pleased to hear that you like our new spiral options! We will continue to release new designs and styles of our spiral format diaries/planners and journals in the near future. If you have a specific design you really like, you can always send us an email at support@papier.com and we can let you know what may be possible. :) I will also be sure share your note regarding our Undated 16-week daily diaries/planners with our team to consider in the future! Thanks again, and best of luck this academic year. Best wishes, Papier CS Team

Posted 2 years ago

“I love Papier Bullet journals. Unfortunately, I see the quality of the journals are not as they used to be. First of all, the paper itself is more yellowish. Secondly, the spread of pages is not flat. I hate to press one side down to right something at the end of the line. I also wish Papier kept the old logo that was in style of the journal. I was trying to attach picture comparing the old journal and the new one I just received but it was not successful.”

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Posted 2 years ago

Hi Olga - thank you so much for your feedback about your recent notebook order. So sorry to hear that you are disappointed with the item received. Unfortunately, our hardcover books are sewn and then glued onto the cover page at the spine, so they open freely, however, these are not lay flat books by design, apologies for any confusion caused by this. There may be some slight difference in paper colour in each paper batch we receive and use. Of course, please do get in touch with us at support@papier.com and we'd be happy to take a closer look at this for you to confirm whether your item has been received as expected if you'd like to send an image across with your message. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“I absolutely love my academic planner that I recieved! I wish there were more pages for the assignment deadlines, but other than that it is perfect! I added out some handwritten tabs on the side and I absolutely adore this planner. The shipping was quicker than I expected ( I live in the US).”

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Posted 2 years ago

Hi Madison, thanks so much for taking the time to leave this review! We appreciate the feedback so much and I will certainly pass this along to our team to consider for future product releases. :) Best wishes, Papier CS Team

Posted 2 years ago

“The Daily Planner combines all of my to do lists into one organized space. My only issue is that I wish the days could be condensed to half pages in order to fit more weeks into the planner. The cover, binding, and paper are all excellent quality. Personalization was done perfectly.”

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Posted 2 years ago

Thank you so much for your review and for this helpful feedback! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a personalized planner and once it was delivered, I loved the color but wasn’t happy with the layout. I emailed Papier for some sort of refund and Steph in customer service was so helpful and professional! Thank you so much papier”

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Posted 2 years ago

What a lovely review - thanks so much! I'll definitely pass your feedback on to Steph :) Best wishes, Papier CS Team

Posted 2 years ago

“Beautiful planner and quality of paper. I love to run my fingers over both. My *only* suggestion for the weekly planner is to include and extra week. The planner currently has four weeks worth of planning per month but some months have five weeks within them (December being one of them). Other than that, I love the layout and design and feel it will actually help keep me focused on my goals. I also appreciate the copious amount of space for notes on each page.”

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Posted 2 years ago

Thank you for your kind review Melissa, and for this helpful feedback! I will be sure to pass this on to our design team :) Best wishes, Papier CS Team

Posted 2 years ago

“I love the design of these planners; the illustrations are so classic and elegant. My only trouble has been the layout because they are organized by category (monthly calendar, monthly goals, then each week) and I believe I could get so much more use out of them if they were organized by month, such as having a January monthly calendar, goals, and weekly layout, then repeat for February etc. Otherwise, I tend to just still to weekly planning pages for ease of use because it's difficult to keep flipping around.”

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Posted 2 years ago

Thanks for your review Lisa, I'm so glad to hear you love the designs! I'm sorry to hear that the layout doesn't work so well for you, however - I'll definitely feed this back to our Product team. Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,210 reviews