Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,210 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second time ordering from Papier. The cards are beautiful, but this round of envelopes are completely different. They are cheap feeling and are a bright white, while the cards are a natural white. They have a peel-and-stick closure rather than the European flap that I received last time. Super happy with the cards, but these envelopes just feel like an afterthought.”

Helpful Report

Posted 1 year ago

“I love Papier journals, they're so vibrant, the paper is excellent, its so good to write on. I buy journals and wellness journals for client, which I personalise. My only observation is that you have recently added PAPIER to the front of journals, where it was not there before, and that has definitely put me off the journal... for example Mother of Pearl - you used to be able to personalise with a name, now it has PAPIER underneath it - which ruins the journal, especially as your brand is clearly on the back cover. It stopped me ordering two journals today. The delivery is quite a long timeframe as well.”

Helpful Report

Posted 1 year ago

“This is my first time purchasing anything from the company. I should start by saying Papier is me. I love the color filled choices and the option to customize.”

Helpful Report

Posted 1 year ago

“Easy site to navigate. Order arrives quickly. Delighted with the quality”

Helpful Report

Posted 1 year ago

“Beautiful quality journal! Practical and not overwhelming. Just don’t waste your $$$ on the pen.”

Helpful Report

Posted 1 year ago

“Very quick delivery, brilliant designs but when using the personalised card option the print of images isn't particularly clear and crisp”

Helpful Report

Posted 1 year ago

“For the most part I love your products but I was disappointed when I ordered the large spiral notebook. I thought it came in a hardcover but only a soft one and for the money I really didn’t think it was worth it. Wish you made a large hardcover notebook- something that was sturdier for the price.”

Helpful Report

Posted 1 year ago

“Service and efficiency is excellent. Decent packaging. Good product.”

Helpful Report

Posted 1 year ago

“Lovely paper and wedding stationary but quite expensive. The wedding sign and the seating plan were ridiculously overpriced but the table names, seat cards, and orders of service were lovely. I would have liked more personalisation options (like adding pages to the order of service to include texts of the readings or songs), and I think the seat cards should come with the option of adding printed names (like with the table names) and the table names should have the option of adding explanations on the back, not just the same sign both front and back. But overall a good and elegant service.”

Helpful Report

Posted 1 year ago

“The book and print quality is excellent. Easy to use interface. Book slightly damaged from postage and turned up 5 days after estimated arrival date even though I paid for express shipping - customer service told me conflicting info about delivery and whilst somewhat apologetic it was a waste of time contacting them. Actually their delivery partner didn't even try to deliver at home - just sent me a message saying ready for pickup at thier office. Not sure I recommend based on the overall cost and hassle.”

Helpful Report

Posted 1 year ago

“Wonderful quality paper product and delightful design.”

Helpful Report

Posted 1 year ago

“Paper quality was great and looked premium. Photo print quality was bit lower than I expected as some pictures got pixelated.”

Helpful Report

Posted 1 year ago

“Easy to create and order a nicely designed card ! Use this on a regular basis.”

Helpful Report

Posted 1 year ago

“Very good! Quality is great and it is really pretty.”

Helpful Report

Posted 1 year ago

“Papier has unique selections and superior quality in their products.”

Helpful Report

Posted 1 year ago

“The photo book made a great Valentine’s Day gift! The only issue was that the photos looked a bit different in the book than they did online when creating the book. Each photo lost a bit of the image because I chose to have each image fill the entire page. That is not how they appeared online? Otherwise, my girlfriend loved the book and it will make a fantastic keepsake!”

Helpful Report

Posted 1 year ago

“The cover looks amazing, I just wish the paper was high quality for the price.”

Helpful Report

Posted 1 year ago

“I LOVE the Papier Academic Planner. My only criticism is that I would like there to be more space for notes and tasks for day to day.”

Helpful Report

Posted 1 year ago

“I love the look of it and that was I able to personalize it. The inside setup of the weekly overview, menu/shopping list, and the daily schedule are great. The reason I took off a star was I wish the days of the week weren't picked out already. I don't plan my weekends with hourly so I don't need a page each for Sat and Sun. These pages will either go unused or written over. I wish it just had 5 blank days per week and we can write (or circle) which day of the week it was for. That way, for days we didn't use the book, it wasn't a wasted page.”

Helpful Report

Posted 1 year ago

“Second time I have used. Not quite as good this time. Name on personalised book was abit small and I couldn’t seem to make it bigger. I would also liked to have paid more for a box as it was a special present. Time if delivery great and I love being able to do a personalised book.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,210 reviews