Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great tasting coffee, easy to use website and reliable delivery”

Helpful Report

Posted 7 years ago

Hi Benjamin, thanks for your review! We're so glad to hear you're loving the coffee and the service. If there's anything we can do to improve your customer experience, just let us know by contacting the Customer Champions team at ahoy@pactcoffee.com ! Happy brewing!

Posted 7 years ago

“I love the descriptions of the coffee so I can find the one I'm going to enjoy most”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review! Great to hear you're loving the coffee and the service - we hope we can help you find your perfect coffee soon! Just get in touch with Customer Champions at ahoy@pactcoffee.com if there's anything you need a hand with, or anything we can improve. Happy brewing!

Posted 7 years ago

“Good coffee, delivered quickly. Would be good if there were more cheaper price points and website didn't beg for referrals every time I logged in.”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review and your feedback! We're thrilled to hear you're loving the coffee. We have now added a lower price point after receiving this feedback from customers so we hope this helps. Thanks for being a part of Pact!

Posted 7 years ago

“Made me more aware of subtleties of coffee tastes”

Helpful Report

Posted 7 years ago

Hi Alex, thanks for your review. We're thrilled to hear you're enjoying the coffee and joining us on this coffee journey! Get in touch at ahoy@pactcoffee.com if there's anything we can help you with. Happy brewing!

Posted 7 years ago

“Great coffees fast delivery. Easy to use website”

Helpful Report

Posted 7 years ago

Hi Oliver, thanks for your review! We're thrilled to hear you're enjoying our coffee and service. Happy brewing!

Posted 7 years ago

“Super coffee, good variety, super convenient, just a little too pricy...”

Helpful Report

Posted 7 years ago

Hi Ed, we're thrilled to hear you're enjoying the coffee! We try to keep costs as low as we can whilst ensuring the farmer gets a good deal and you still get First Class postage on all orders. We've now added a lower-cost coffee plan to our range after feedback about pricing, so we hope this helps. Happy brewing!

Posted 7 years ago

“Nice coffee”

Helpful Report

Posted 7 years ago

Hi Andy, we're happy to hear you're enjoying the coffee! If there's anything we can help with or any questions we can answer, just give the Customer Champions a shout at ahoy@pactcoffee.com. Happy brewing!

Posted 7 years ago

“Great coffee delivered straight to the office. No more awful generic stuff!”

Helpful Report

Posted 7 years ago

Hi Benjamin, Glad to hear you've been swayed to the specialty coffee side! Hopefully your office is a happier place for it! All the best, Amy

Posted 7 years ago

“Pact coffee is to strong for me, but some of your coffee is nice tasting, so far only one of your coffee I like and that's Planto”

Helpful Report

Posted 7 years ago

Hi Michelle, Thanks for your feedback - Planalto is a firm favourite here at Pact HQ too! Happy brewing, Amy

Posted 7 years ago

“The coffee is excellent and comes ground to the right gradient for your machine.”

Helpful Report

Posted 7 years ago

Hi Angela, Thanks for your lovely feedback - glad to hear you're loving Pact so far! All the best, Amy

Posted 7 years ago

“Fresh coffee reliably delivered. I have also discovered so many brands through the vouchers. Love the direct trade with the farmers.”

Helpful Report

Posted 7 years ago

Hi Jill, Thanks for your lovely feedback! We're happy to have you on board supporting our mission! Have a great day, Amy

Posted 7 years ago

“Tasty well packed coffee. A decent variety but with some peitition.”

Helpful Report

Posted 7 years ago

Hi Mark! We're happy to hear you're enjoying the coffee. We are working hard to expand our range so we can have a bigger variety of coffees available, but just give us a shout if you have any feedback for improvement!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews