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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company Gift vouchers only last for 12 months after this time the company take your money and refuse to extend the voucher”

Posted 1 year ago

Hi JJ, thanks for taking the time to leave us a review after contacting our team via email and socials. We're sorry to hear about any disappointment caused by your gift voucher expiring a year after being issued. For your reassurance, to ensure that the recipients of our gift vouchers are aware of our policies and the expiry date of their voucher, the email containing your voucher would have stated the expiry date, so there was a full year to be able to activate and use the voucher before it expired. In addition to your gift voucher email, our policies for gift vouchers can be viewed in our FAQs and in our Terms of Supply in section 7.6. Unfortunately, your gift voucher has now expired as it was valid for 12 months from purchase, it expired on 10/02/2023. We aren't able to reactivate a gift voucher that has expired and we apologise for any disappointment caused. As a gesture of goodwill, we've offered you a £10 discount code so that you can try out a bag of our delicious coffee, even though you aren't able to use your expired voucher, we hope you'll take advantage of the credit offered We hope this helps clarify our policies and we wish you a lovely day.

Posted 1 year ago

“Awful customer services and left ringing on the phone despite it being "open". They wouldn't change a mistake on my order.”

Posted 1 year ago

Hi Lynette, Thanks for your review, and we’re sorry to hear you’ve had a negative experience. This is not up to our usual standards, and we’ll be investigating what has occurred for you. We can see our friendly team of Customer Champions are assisting you with your query via email, but please do reach out to us at ahoy@pactcoffee.com if there’s anything else we can assist with in the meantime. Thanks again for being part of Pact

Posted 1 year ago

“I was sent an e-mail gift voucher but it must have gone to spam, so I wasn't aware of it. My friend asked me (after 1 year) if had enjoyed it, and was going to send me another. I contacted customer services and they re-sent the same code but it had expired by a couple of weeks. Pact wouldn't honour it or provide a new one. Pity, as I probably would have signed up for a recurring order.”

Posted 2 years ago

Hi Gavin, Thank you for getting in touch and leaving us a review. We are sorry to hear you weren’t able to redeem your gift voucher before it expired. Unfortunately all our gift vouchers must be redeemed within 1 year of purchase. That being said, we’d like to see what we can do to help, so we’ve reached out to you via email and we look forward to your reply.

Posted 2 years ago

“The coffee is disgusting for starters and I’ve tried cancelling this payment for over a month now and some how they are still charging me subscription when I’ve cancelled it”

Posted 2 years ago

Hi William, Thank you for leaving a review, and we're so sorry to hear you've had issues with your Pact coffee account. Unfortunately it doesn’t look like we received a cancellation request via your account, or by email. We can confirm it has now been successfully cancelled. We can see you’ve also reached out to our Customer Champions by email, and we've gotten back to you to find out whats gone wrong with your account, and also with the coffee! We'll always stand by our Pact Promise, which is to replace your coffee order if you've really not enjoyed it so we're hoping we can get this resolved for you. Thank you again for your review.

Posted 2 years ago

“Subscribed with a 50% discount on my first two deliveries, checking my account retrospectively that was only ever removed off of one delivery. In addition my 3rd delivery never arrived. The coffee was good but Pact failed to deliver on the premise of a subscription. Would avoid and go with one of the many other subscription coffee providers (Coaltown Coffee).”

Posted 2 years ago

Hi there Josh, Thanks for taking the time to leave us a review, we're really sorry that the voucher code didn't apply to your second and third delivery and that your third order hasn't turned up in the post yet! We can see that we are currently in touch with you to get this resolved, thank you for your patience and for bearing with us!

Posted 2 years ago

“Pact is the worst company I have ever had the misfortune of ordering from. Every single delivery has been missed entirely or over 2 weeks late, and when I emailed asking where they are, all they have to tell me is that the majority of customers get their coffee within 5 days, as if that is helpful to me. Even when they send out replacement coffee to make up for what's gone missing, they can't even get that right because the replacements don't turn up either (of course they charge my account though). Absolute joke of a company, avoid!”

Posted 3 years ago

Hi There, We’re sorry to hear that you have found your experience poor. We are very aware of ongoing issues with the post at the moment in light of Covid and looming Christmas. We appreciate it's frustrating for our customers to not receive their orders as quickly as they'd like and are always happy to refund or replace any orders over a week late. We ask our customers to wait the week as we trust that the key and hard workers at Royal Mail are doing all they can to deliver the best service possible, considering the difficult circumstances faced for their staff in these difficult times. If you would like to contact us directly please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“Service seems to be great, their coffee however not that much. We went down the premium single origin route, our first order was a light roast which was very far from light. We drink filter and have it black. It was not what we expected and cancelled the subscription straight away.”

Posted 3 years ago

Hi there, We're really sorry to hear you didn't enjoy the coffee! If you ever come back to us and give us another try then just drop us an email to ahoy@pactcoffee.com with your tastes and brewing method and I'm sure we can find you something you love!

Posted 3 years ago

“Couldn't use it in my expresso machine the ground was too small the water didn't pass throw it. Consider buying a medium grind.”

Posted 3 years ago

Hi there, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've had some issues with our Fine grind coffee. We've arranged for a replacement bag in a slightly coarser grind to ship out to you asap, and we've popped you an email explaining further about the issue you've experienced. Please do let us know how you get on! I hope that helps but if not do not hesitate to get in touch with us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“I ordered my coffee on Thursday night and today is Monday and I didn’t get my coffee which was 1 day delivery. I would not buy anymore from pact coffee. I didn’t know for one coffee i had to wait that long and I would prefer to buy normal coffee which is not take that long”

Posted 3 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that your order hasn't arrived. We've just checked the tracking on your order and we can confirm it's on it's way, if you don't receive this by Friday please do pop us an email! Unfortunately due to current postal delays, we are asking our customers to wait 5 working days for their orders. I hope that helps but if not do not hesitate to get in touch with us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“Unfortunately first bag was poor quality and no taste. the customer service is fantastic and looked to send me a replacement bag to try for free. Expectations were high due to poor quality of last bag, slightly more taste but not strong and no Aroma. Unfortunately will not be continuing with Pact coffee”

Posted 3 years ago

“I’ve only had 1 batch of coffee since I joined. The 2nd batch was supposed to be sent on 15th April but I still haven’t received it (27th). The payment for the 2nd batch was taken on the 16th. I’ve been without coffee for over a week and am now going to buy it from a supermarket. Unlikely that I will continue my membership”

Posted 3 years ago

“So I haven't used Pact for a while. I log on, put something in my basket and go to pay. Old CARD has expired, so I try and update it. The site tells me "Card is already used by a Customer", well I typed in my details carefully, so perhaps that is me? But that is not the card that is displayed? So I have the red warning message (above), but doesn't allow me to proceed, or play the game of typing in my card details several times over and going mad. No wonder you lose customers when a simple wham-bam-transaction goes wrong and gets all complicated ... I just wanted to buy some coffee. Simple - buy coffee, put in basket, go to pay. Can you please get a systemt that works please?”

Posted 4 years ago

Hi Ant, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that issue with your card- it could possibly be that you signed up before under a previous email, and to prevent fraudulent transactions for our customers, we don't allow two accounts to have the same card! If you would like to contact us to resolve this please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Totally dissapointed... Ordered some coffee as part of a promotion which involved a free dripper, only to be charged for the dripper. To add to the insult they keep sending me coffee without me asking for any. I assumed it was an order on demand service. Wont be using again. Want a refund for items not ordered but sent. Appaling.”

Posted 4 years ago

Hi Darryl, thank you for leaving a review of Pact’s coffee and service! We're really sorry for any disappointment with the service your received. We have reached out to your privately also to reassure you that your first order with a free V60 did go through ok and you were only charged for the coffee. For your following order, the way Pact works is on a Plan basis but one that you can skip, cancel, pause all from your Account page giving you total flexibility and we always email to let you know when your next coffee is due to ship to give you the chance to do this. If you want to discuss this further please do reach out to us at ahoy@pactcoffee.com or by phone on 0203 095 3975 and we'll be happy to help! Thanks for your review, and for being a part of Pact.

Posted 4 years ago

Hi Darryl, thank you for leaving a review of Pact’s coffee and service! We're really sorry for any disappointment with the service your received. We have reached out to your privately also to reassure you that your first order with a free V60 did go through ok and you were only charged for the coffee. For your following order, the way Pact works is on a Plan basis but one that you can skip, cancel, pause all from your Account page giving you total flexibility and we always email to let you know when your next coffee is due to ship to give you the chance to do this. If you want to discuss this further please do reach out to us at ahoy@pactcoffee.com or by phone on 0203 095 3975 and we'll be happy to help! Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I signed up to Pact with high expectations. However from the start I was messed around. I signed up via the free V60 kit only to be told I couldn't proceed with this unless I paid further money. I would suggest all new and existing customers to expect lots of hidden costs!”

Posted 4 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've encountered some issues with our sign-up offers! We’d love to reach out to get this resolved for you, but unfortunately do not have the contact details from this review to do so, so if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“The coffee is expensive but good. As soon as you have a question about cancelling or the coffee in particular, the customer ‘service’ stops responding. Awful.”

Posted 4 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear about the trouble you've experienced with your Pact account - and we would love to resolve this for you. It would be great if you could reach out to us at ahoy@pactcoffee.com, or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Unimpressed by the automatic on going orders that I have had to cancel Was not aware I was signing up to anything longer term or would never have entertained the idea”

Posted 4 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't want to sign up to a subscription - while this is our main product and we make every effort to make the subscription element clear when you redeem our offers, we know that this isn't for everyone so apologies for any inconvenience caused. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Nespresso coffee pods don’t work in Nespresso machine. Took more than 10 emails and a lot of discussion/debate before refund was given.”

Posted 4 years ago

“The promised gift never turned up so had no way to make the coffee. The bags are only 250g which make the prices here silly high for a simple bag of dry roast. Canceled now and all in all i wouldn't recommend anyone to sign up for this.”

Posted 4 years ago

Hi Dale, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't receive a free V60 kit and you weren't impressed with the coffee! - V60 kits are automatically applied to an order when the sign-up voucher is applied at check out but it seems this wasn't applied in your case! As for our coffee, we source only the very best coffee, scoring 80+ /100 on the SCA's quality scale. Our coffees aren't roasted as dark as many other providers, in order to maintain flavour so you won't find that oily shine on our beans. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Taste of the coffee is nice but the pods aren't up to standard my machine is struggling to pass water through them to the point we're machine turn's itself off I feel if I carry on using them it may damage my machine”

Posted 5 years ago

Hi Keaton, thank you for leaving a review of Pact’s coffee and pods. We’re sorry to hear the pods don't seem to be getting on with your machine - we'd love to help with some troubleshooting to see if we can sort this for you and so please do get in touch at ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Seriously? I had to cancel subscription because I never received any coffee, even after reviewing shipping information with your customer service. Now you are asking me to review this...so there it is, "very poor".”

Posted 5 years ago

Hi Andrea, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you were still sent a review request after you had cancelled. We're looking into this right away in case this was a tech error as we wouldn't have wanted to bother you with any further emails. We are again very sorry for the trouble you had with your first delivery when you contacted us - just to let you know we are always happy to send out replacements free of charge if you have encountered an issue. But if you would like to contact us to discuss this further please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews