Pact Coffee Reviews

4.73 Rating 1,942 Reviews
94 %
of reviewers recommend Pact Coffee
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website


020 3095 3975



The Biscuit Factory - A.403100 Drummond Road

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I think the service is excellent and now I have changed the frequency of delivery and moved away from the house blend (which I really liked )to more exciting and challenging tastes I’m really enjoying my one cup of coffee a day. Makes my morning!
Posted 28 minutes ago
The coffee is of a very high quality, at a great price too. It is also a nice touch knowing where your coffee is coming from and who is growing it.
Posted 2 days ago
Love it! Would love an app so I could log in easier
Posted 6 days ago
Great coffee at a good price. Delivery is quick and account is easy to use and update.
Posted 1 week ago
Excellent coffee, speedy delivery, coffee is fresh and tasty. It comes with a filter which makes it so easy to get a fresh coffee. Has certainly made working from home better!
Posted 1 week ago
I love the coffee and think it’s priced just right.
Posted 1 week ago
Service is very good. I want a coffee that has a stronger flavour and AROMA. What do I have to do to get a coffee that smells like coffee used to smell?
Posted 1 week ago
Hi Roland, Thank you for your review, we're sorry to hear you didn't enjoy the coffee! If you can possibly email us at or reply to this comment and we can try and help you find the perfect coffee!
Posted 1 week ago
Very good coffee. Outstanding customer service. And like the element of surprise of having different coffees delivered.
Posted 1 week ago
Many thanks for taking the time to leave your review - thrilled to hear you're enjoying your Pact journey and if we can ever help with anything, we're always here to help!
Posted 1 week ago
Really great coffee selection and quality and so great to have it delivered. Honestly cant fault this service, give it a go!
Posted 1 week ago
Thanks so much for taking the time to leave your review! Really pleased you are enjoying your Pact brew.
Posted 1 week ago
Great coffee that is priced right.
Posted 1 week ago
Great service, amazing barista quality coffee
Posted 2 weeks ago
I love everything about Pact and what they stand for! The coffee is so reasonably priced, it's amazing coffee that's easy and quick to brew, and the deliveries are seamless and so quick (especially if you need a quick top up of coffee when you're running out)! Their customer service is amazing, and very responsive as well. And to top it all off, they're doing their bit to ensure fair trade. There's nothing to be unhappy about!
Posted 2 weeks ago
Hi Danielle, thanks for taking the time to leave your review! So pleased you find your Pact journey easy to manage and are enjoying the delicious brews we send. Of course, we are always here to help too if there is ever anything that crops up as you sip your way along your coffee journey.
Posted 1 week ago
Super smashing great What a bullseye of a coffee Super fresh smashing the competition and great price for a fair trade quality coffee👍
Posted 2 weeks ago
Beautiful smooth decaf coffee. I love getting my little packages of coffee each month - feels like a nice treat each time I drink it 👍
Posted 2 weeks ago
Lovely coffee, well packed. A great present!
Posted 3 weeks ago
Great coffee beans.
Posted 3 weeks ago
If you’re into your coffee and sustainability, look no further than Pact. The coffee is outstanding, the website is slick and satisfying to use, the order flexibility gives you such control over your deliveries, and the price is very very good.
Pact Coffee 5 star review on 9th April 2021
Posted 3 weeks ago
I bought a filter coffee set from Pact for my wife, and now she makes coffee every day. The Pact ground coffee is delicious, far better than what we find in the supermarket at a similar price. I'm now on a Pact coffee plan, and receive a different bag each week. I am also impressed by Pact's commitment to their suppliers, as well as there enthusiasm and care towards their customers.
Posted 3 weeks ago
Been a client for about 8 months, delivery always on time, coffees are always great and freshly brewed. If you choose to get a different one for each delivery, you will have a variety of tastes to explore: you may not like all of them, but some will just hit the spot! You can also switch to receiving the same one all the time, if you don't like surprises. Works for me, very happy with Pact!
Posted 4 weeks ago
First bag was delicious second bag smells burnt and tastes very bitter
Posted 4 weeks ago
Hi There, We're very sorry to hear about this! If possible if you can get in touch via email, we can see if we can help. All The Best - The Pact Team
Posted 4 weeks ago
Pact Coffee is rated 4.73 based on 1,942 reviews