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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not to my taste, not strong enough for me”

Posted 1 year ago

Hi Marie, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not enjoying our coffees at the moment. We do take the taste and strength of our coffee very seriously, so hopefully we can resolve this for you soon! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 1 year ago

“The pods don’t work well in my nespresso machine - the coffee doesn’t pour at the speed or amount that they should. The taste of the coffee also isn’t really to my liking when compared with some of the nespresso samplers that were provided with the coffee machine.”

Posted 1 year ago

Hello there, Thanks for leaving a review. We're sorry to hear that you are having issues with our new pods. Please pop us an email at ahoy@pactcoffee.com - our team will be more than happy to help you with this matter. Looking forward to hear from you. In the meantime, have a lovely day!

Posted 1 year ago

“coffe taste ok but not the best or value for money when you can get better out the super market for cheaper”

Posted 2 years ago

Hi there, thank you for leaving a review of Pact’s coffee! We’re sorry to hear that you don't feel our coffee is worth the price compared to what you can get in supermarkets, and I'm happy to explain why our coffee costs a bit more. Naturally we do hope you enjoy the quality of the coffee but understand its not always to everyones taste - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. Unlike supermarkets who buy commodity coffee, we buy speciality coffee via Direct Trade with our suppliers. We pay farmers at least 25% above the Fairtrade base rate and last year we paid on average 65% above Fairtrade base rate. This is based on the average price per lb that we paid in 2020 of $2.32 vs. the Fairtrade base rate of $1.40. And this means we're able to support farmers around the world more than we've done before to actually make a profit so they can build sustainable futures for their farms and families. We hope that by giving farmers a decent price for their beans, they can be paid their worth and reinvest into their farms and community. We really do see this make an impact, and so with each coffee you receive, we let you know what difference Pact has made to the people who grew the coffee. As a result of this, and us delivering fresh coffee to your door at your convenience, we appreciate it's a bit more pricey than supermarket coffee, but we think the difference speaks for itself! I hope this helps explain and if you have any further questions, please do get in touch with our CS team at ahoy@pactcoffee.com or over the phone on 0203 095 3975. Have a lovely day!

Posted 2 years ago

“Really not blown away to be honest. I've had much nicer coffee from the supermarket for half the price.”

Posted 2 years ago

Hi there, thank you for leaving a review of our coffee! We’re sorry to hear that you didn't get on with the coffee - While we hope that you'd like every coffee we send, we understand that everybody has different tastes and our menu is quite varied. We fully stand by our Pact Promise so we are more than happy to offer a replacement bag for you to try, or if you'd rather, issue you a refund. I can't locate your account as the review has come through as annonymous, We’d like to reach out to get this resolved for you, but if you would prefer to contact us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 2 years ago

“Service is very good. I want a coffee that has a stronger flavour and AROMA. What do I have to do to get a coffee that smells like coffee used to smell?”

Posted 2 years ago

Hi Roland, Thank you for your review, we're sorry to hear you didn't enjoy the coffee! If you can possibly email us at ahoy@pactcoffee.com or reply to this comment and we can try and help you find the perfect coffee!

Posted 2 years ago

“First bag was delicious second bag smells burnt and tastes very bitter”

Posted 3 years ago

Hi There, We're very sorry to hear about this! If possible if you can get in touch via email, we can see if we can help. All The Best - The Pact Team

Posted 3 years ago

“Reason for the 2 stars is the number of times the coffee actually arrived. Customer service emails are meet with automated responses and 2nd attempt when completely unanswered. All round seriously poor service. Loads of other subscription services out there, suggest avoiding this one.”

Posted 3 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you feel our service is 2 star. If you would like to contact us with more info on what was wrong please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can hopefully put things right.

Posted 3 years ago

“Beans that I got aren’t that fragrant relative to some other coffee subscriptions I’ve had.”

Posted 3 years ago

“I have been ordering coffee (a pack) every week for last 3 months. I usually pick medium fine ground coffee for a stove top percolator. But, for last two weeks, I have been receiving quite coarse ground, which is surely not brewing well is the percolator. I'll possibly try for another week and if it's the same, I may unfortunately have to stop buying coffee from Pact.”

Posted 3 years ago

Hi! Thank you for leaving us a review although sorry to hear about the problems you've been having. If you haven't already please reach out to us by email ahoy@pactcoffee.com where we can arrange a replacement bag to go out to you to make up for the inconsistent grinds! Our grinder has just been recalibrated so this shouldn't happen again. Look forward to hearing from you!

Posted 3 years ago

“Not my taste of coffee, not a big fan found it very bitter. Customer service didn’t really understand my request either”

Posted 3 years ago

Hi, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that we haven't found you a coffee you love yet, we'd love to try and help some more, so if you are able to reach out to us again with a description of what you like then we can recommend and send you a new coffee. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“I have only had two deliveries and so far have not been impressed---so much so that I am thinking of cancelling completely ---both left an odd flavor---difficult to describe and not very pleasing --and tried with my morning coffee routine and after dinner!!”

Posted 3 years ago

Hi James, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that we haven't found you a coffee you love yet, we can absolutely help with that by exploring other coffees that might be more your kind of thing! We've reached out by email this afternoon and we'll be happy to look at more options with you from our coffee menu. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“The quality of the coffee itself is good, but this goes wasted once the beans are over-roasted to a crisp (and clearly too fast, too enthusiastically) so that all you can taste is a burnt kick with no body and no hold. Also the espresso blend was way too coarse. Overall it could work for a neofite hipster coffee fanatic, but not for the standards of an Italian coffee drinker. I appreaciate the sentiment and the branding efforts, but overall it's a waste of good beans.”

Posted 3 years ago

“Was impressed to start with, coffee was very nice, then I shared my code and was told I'd get £5 off my next order, I didn't get £5 off my next order, I emailed customer services but have not had a reply.”

Posted 4 years ago

Hi Andy, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact. We have received your email however apologies for the delay in getting back to you as we are currently experiencing high volumes of contact in the Customer Champions team. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“I am something of a coffee snob. My son directed me to your site, an opportunity for him to benefit from a discount. I decided to try the more expensive coffee you had on offer. I was most disappointed with what I recieved. Since I had a discount to use up I ordered a different but equally expensive coffee. This was much better but, I am not sure I would risk paying such a premium price for a hit or miss experience.”

Posted 4 years ago

Hi Hans, thank you for leaving a review of our coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“Doesn't taste very nice at all.”

Posted 4 years ago

Hi Callum, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy your coffee with us - we hope that we can help you to find a bean that really suits your tastes from our varied menu. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I love the idea of making my coffee with filter paper and a dripper. It’s much easier to clean up than a cafetiere but the house coffee from pact has not won me over. It’s a bit too bitter for me, I like a very smooth coffee.”

Posted 4 years ago

Hi Michelle, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not getting on with our House Coffee - we do have plenty of other coffees to choose from across our menu so we hope there's something else more to your taste? We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Very disappointed with my choice and the sample sent Despite adding more grains it was still weak and bland Most frustrating as had heard great things and was really looking forward to tasting.....”

Posted 4 years ago

Hi Yvie, thank you for leaving a review of Pact’s coffee and service! I hope we have now helped solve the issue, which was the grind size not being appropriate for your brewing method. I really hope you can enjoy your next coffee delivery with us. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“The grind on the coffee was not right. When trying to use this coffee with my espresso machine, water could not pass through the coffee in the portafilter. The coffee looked finely ground and the bag was labelled with espresso grind, so I will not be purchasing pact coffee again.”

Posted 5 years ago

Hi Chris, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that the grind size wasn't right for your espresso machine! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Great coffee Very expensive Don’t always get what you ordered Customer service very poor don’t return e mail compliants A good idea poorly executed Shame really as I really wanted to give 10/10 but has fallen very short of expectations”

Posted 5 years ago

Hi Richard, thank you for your review of Pact Coffee. We're really sorry that you didn't get the 10/10 experience that we would have liked you to have! We have followed up over the phone but in future for any queries please don't hesitate to contact us on ahoy@pactcoffee.com so that we can help with any issues. Thanks again for your message.

Posted 5 years ago

“I loved the Pact Coffee story and mission and was really excited to try their sustainably sourced organic coffee. I use a nespresso pod machine to make my coffee and unfortunately was a little disappointed with the strength of the coffee that were made from the Pact pods. The taste was nice but compared to nespresso, the coffee didn’t have the depth of flavour and strength compared to what I was used to. I would still like to try the pact blend packed coffee for my cafetière but would not order the pods again with the current formula/process in place.”

Posted 5 years ago

Hi Richard, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't have a good experience with the pods- we have listened to feedback and have just launched our new, fully recyclable range of pods this afternoon! If you did want to give it a go, we have a trial pack available, so you wouldn't need to purchase a whole box. If you would like to contact us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews