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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t tried it yet but I mean to have one soon and if I like it I’ll post a review on Facebook for all of my friends but if I have a subscription to it please cancel it for as I can’t afford it right now!”

Posted 1 year ago

Hi Jewel, Thanks for your review - hopefully we can provide a 5 star coffee experience! Let us know what you think when you receive your order. Thanks!

Posted 1 year ago

“Not quite what I expected. The flavours were ok but detracted from the coffee taste.”

Posted 1 year ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't get on too well with your coffee - we hope that you enjoy every order we send but understand everyone has different tastes and preferences. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 1 year ago

“Excellent customer service, but I didn't care for the coffees.”

Posted 1 year ago

Thank you for taking the time to leave your review Tony! We really do appreciate your comments about our customer service and we'd love to help further if we can at all, to help find you the perfect brew from our current menu. If we can help at all, please do get back in touch over at ahoy@pactcoffee.com Many thanks. The Pact Team

Posted 1 year ago

“It`s ok for a daily coffee, quite nice, but I would not be able to distinguish this brand from say a popular store variety . Perhaps I need to try something else.”

Posted 1 year ago

Hi there Nicholas, Thanks for taking the time to leave a review! While we hope that you'd like every coffee we send, we understand that everybody has different tastes and our menu is quite varied, so there are options to change things up - and we wouldn't want you stuck with a coffee you don't like! We appreciate you trying out our tips and we're sorry that you have ended up with a coffee that's really not your cup of tea (for lack of a better term!). We fully stand by our Pact Promise so we are more than happy to offer a replacement bag for you to try, please do let us know which coffee from our menu you'd prefer, and we'll get that sent out to you free of charge. Drop us an email at ahoy@pactcoffee.com - our CS team we'd be more than happy to help! Have a lovely day!

Posted 1 year ago

“The 1st coffee I had from you was not too bad but the 2nd one was very poor and i have now stopped any more coming and closed my account sorry.”

Posted 1 year ago

“Really good service and prompt and thorough responses. In terms of the coffee I couldn't find anything in my price range that was roasted dark or butter enough for my taste. But don't let that put you off as great range of coffees and great service”

Posted 1 year ago

Hello Sam, More than happy to help regarding the strength of our coffee! On the supermarket scale of strength, most of our coffees would be classed as either 2 or 3. This is because supermarket coffee is often roasted extremely dark so that you pick up lots of bold and smoky flavours from the roast, ours is roasted a little more lightly to bring out those natural flavours from the bean! To make a stronger coffee, all you need to do is add a little more ground coffee per cup - do check our Brew Guides on our website [here](https://www.pactcoffee.com/brew-guides) for tips! The exceptions are the espresso blends we offer, which would be a 4 or a 5 on that roast scale, making that a really good option for people who like a darker roast. Our permanent espresso blends are the Fruit and Nut Espresso blend and Bourbon Cream Espresso. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today. Many thanks for your review once again and we hope the above helps! Happy brewing!

Posted 1 year ago

“Love the coffee just wish the packing were better - vacuum sealed bags arrived with considerable amount of coffee above the self-seal so it’s either lost on opening or clogs the self-seal which then doesn’t work.”

Posted 2 years ago

Hi Lee, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've recieved bags with coffee above the self-seal. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 2 years ago

“Very efficient service and good communication about my orders. My only quibble is that when trying different beans as part of a regular plan, a 250g packet isn't that much when allowing for dialling-in the machine to the new beans. Some of the beans I have had have been far easier to dial-in than others, and there is also some variability from batch to batch of the same beans. Granted, some of this is due to me being new to home barista coffee making, but I'd expect greater consistency.”

Posted 2 years ago

Hi Peter, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you aren't happy with the bag sizes offered. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 2 years ago

“Nice enough coffee, but nothing special and not worth the price. Especially now they are increasing it by £1 per bag. Will be cancelling my subscription.”

Posted 2 years ago

Hi there, Thank you for your review. We’re sorry to hear our price increase isn’t something you’re on board with and that you don't feel it is shown in the taste of the coffee. We'd be more than happy to discuss brewing tips and techniques with you incase there's anything we can do to help! We fully appreciate the price increase is disappointing news to some of our Customers, but we remain steadfast in our commitment to paying farmers the premium prices they deserve for producing speciality coffee. Because the farmers have less coffee to sell, the end result is most farmers earning far less than usual. For this reason, we will need to increase our prices on a small scale in the coming months, and this isn't something we can avoid or delay any further. Unfortunately, in the last year coffee growing countries have experienced unexpected weather conditions, and this has had a huge impact on the growing and production of coffee. If you’d like to read more, please see our Blog post here. Finally, we wanted to highlight that delivery will continue to be free. We hope this helps explain further, and hope to see you at some point in the future!

Posted 2 years ago

“Convenient coffee by post but a fair bit more expensive than my usual fair trade coffee”

Posted 3 years ago

Hi Tim, We're delighted to hear you've enjoyed the service so far, and we just wanted to explain a little bit further about why our coffee is priced the way it is. We hope that the quality of the coffee speaks for itself - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. I thought I'd also take this opportunity to explain why we charge the price we do. Unlike supermarkets who buy commodity coffee, we buy speciality coffee via Direct Trade with our suppliers. We guarantee farmers at least 25% above the Fairtrade price for their coffee and last year we paid 51% more. We hope that by giving farmers a decent price for their beans, they can be paid their worth and reinvest into their farms and community. We really do see this make an impact, and so with each coffee you receive, we let you know what difference Pact has made to the people who grew the coffee. As a result of this, and us delivering fresh coffee to your door at your convenience, we appreciate it's a bit more pricey than supermarket coffee, but we think the difference speaks for itself!

Posted 3 years ago

“The bags are smaller than I expected and the coffee so far is just ok. Interested to see what I get next month.”

Posted 3 years ago

Hi there! Thanks for leaving a review although sorry to hear it hasn't been great for you so far! If you want us to recommend a coffee more to your taste drop us a message at ahoy@pactcoffee.com

Posted 3 years ago

“Good service, fairly good range of products. Coffee not always as good as you'd hoped - Zaroca very burnt in taste.”

Posted 3 years ago

Hi Shaun, Thanks for leaving a review although I am really sorry to hear that you didn't enjoy the Zaroca! If you haven't already, please do reach out to us on ahoy@pactcofffee.com where we'd be happy to investigate and find out what's gone wrong. Look forward to hearing from you!

Posted 3 years ago

“Coffee was great some more than others, but the never explained when they send you the V60 and subscribe that you then had to pay for the filters once they ran out and that they aren’t part of the subscription, very disappointed in the customer service when this was discussed also, was told to send them back if I wanted a refund with no sympathy at the fact it’s not written anywhere that you had to pay extra for them”

Posted 3 years ago

“Sorry it’s not for me brought me out in a rash”

Posted 3 years ago

Hi Maureen, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear you've had some issues with our coffee. Please do reach out to us on ahoy@pactcoffee.com or over the phone on 0203 095 3975 if you'd like to discuss this further. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“As a person that likes strong flavoured coffee [Strength upper 3 to 5] To date the coffees that I have received and tried have been above average for flavour but the strength have been lacking in strength [been about upper 1 to middle 2]. As I have only to date had 2 deliveries and the sample packs that come with my original order, I am hoping that the strength will improve.”

Posted 3 years ago

Hi Frank, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've found our coffee a bit weak. I would recommend choosing anything that is dark roast or some of our espresso roasts, which will be closer to the 3 to 5 scaling you find on supermarket coffee. The espresso roast can be brewed in a variety of ways and is not only for espresso machines! I hope that helps but if not do not hesitate to get in touch with us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“Your customer service would be 5 star, no issues, it is proactive and great. My first lot of coffee was mega unimpressive. Quite bland and weak. I had to use so many scoops to even get a brew that had any flavour. My next delivery has just arrived, and I will see if that coffee is better, if not, I shall cancel. Thanks for asking.”

Posted 3 years ago

Hi Diana, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that we haven't found you a coffee you love yet, we can absolutely help with that by exploring other coffees that might be more your kind of thing! We've reached out by email this afternoon and we'll be happy to look at more options with you from our coffee menu. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“Service and concept very good. The first bag of coffee I received was excellent. I would have had the same one again vit it was no longer available. The second bag I received came out very weak and tasteless and none of the other coffee available sounded like what I want to drink so I ended my subscription.”

Posted 3 years ago

Hi Joseph, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't like the second bag - hopefully it's just a matter of personal taste with that particular coffee, and not something you would find with all our coffees. Just in case you choose to try us again, I'd like to let you know you can choose your coffee and you don't have to have the one selected for you :) If you like strong coffee choose dark or espresso roasts! Please do not hesitate to contact us directly on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“Lovely coffee, but have no idea of how I can order another different filter coffee to try!”

Posted 3 years ago

Hi Julian, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you can't change your coffee! If you are on a house plan the selection is limited but if you are on a select plan just go to 'your coffee plans' and there should be an option to amend that :) If you need further help/guidance please contact us on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“Coffee you’re brought from you I was meant to have different types of flavours are Bourban and cream And it just tasted like a normal coffee no flavours at all”

Posted 3 years ago

“The first delivery was not all that good. weak and not much taste, It was "UBUMWE" Today I received my second delivery of your coffee beans, had just one cup so far, far more pronounced taste, hope that I will enjoy this BANDEIRA BRANCA,”

Posted 3 years ago

Hi Graham, thank you for leaving a review although sorry to hear you didn't like the first coffee. I hope that you are finding things have improved but if not drop us a line at ahoy@pactcoffee.com :)

Posted 3 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews