Pact Coffee Reviews

4.81 Rating 233 Reviews

96% of reviewers recommend Pact Coffee

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About Pact Coffee: OUR FRESH APPROACH
We put a lot of care and attention into what we do to deliver daily moments of joy to our customers and our farmers.

OUR STORY
How it all started…
In 2012, armed with not much more than a coffee grinder, a set of envelopes and a passion for coffee, our Founder, Stephen, set up Pact in his kitchen. His dream was to introduce the UK to better coffee at home, improving millions of mornings and changing the coffee industry for the better.

From harvest to home
We’re proud to source via Direct Trade. To find our incredible beans our Head of Coffee, Will, travels the world to visit growers, tasting hundreds of different coffees in the process.

By trading directly with our farmers we’re able to cut out the middleman and pay farmers a better price for their top quality beans.

Perfectly roasted
All of our coffees are roasted in-house at our London HQ in Bermondsey. Our experienced roasting team see the potential in every bean and come up with a roast profile to match. This helps us bring out the coffee’s unique flavours.

Freshness also has an impact on flavour, that’s why all our coffees are ground and packed within 7 days of roasting.

To your door
We know that not everyone has time to wait around for the postman. That’s why our bags of coffee and Pact Pods come in letterbox-friendly packages. Free First Class shipping ensures that when you order before 1pm, Monday to Friday, you’ll get it the very next day.

We’re here to help
Our friendly team of Customer Champions are at the ready to answer any questions you might have about the Pact service. They’re also some of the nicest people we’ve ever met. If you need a little help, just give them a shout using the details below.

EMAIL US: ahoy@pactcoffee.comCALL US: 020 3095 3975

Visit Website

Phone:
020 3095 3975

Email:
vanessa.phillip@pactcoffee.com

Location:
The Biscuit Factory - A.403100 Drummond Road

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"I've been frequently receiving underweight packs. I didn't weigh them for some time as I like to trust that I was getting the correct amount & then realised one pack seemed more loosely packed than others. I suggest to everyone that they empty the coffee into a tub & weigh their coffee before using it as you're likely to not receive the full weight stated on the order / pack. I've also received packs which were in unclosed envelopes & also received an empty envelope. This problem has been resolved with the recent change in envelope type. The coffee itself is good. I'd like to see choices including "Black Honey" processed coffee, as this is my favourite, provided occasionally from a different supplier. Though customer service is good, they can improve by ensuring resolutions to problems are completely visible on the customer account & also answer all questions posed, instead of choosing what to answer."

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Posted 1 day ago

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"So good ❤️"

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Posted 1 week ago

Hi there, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact, and happy brewing!

Posted 6 days ago

"Wow, just received my first delivery of House Coffee with my new V60 dripper What a fabulous invention. Means I can have a lovely filter coffee without the need of special machines. Lovely rounded taste and you can taste the milk chocolate. Cant wait to try a new flavour on my next delivery."

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Posted 1 week ago

Hi Helen, thanks for your review! We're thrilled to hear that you're loving the coffee and the service - plus the kit for brewing delicious coffee wherever you are. Thanks for being a part of Pact, and happy brewing!

Posted 6 days ago

"I have been having Pact Coffee delivered for some time now and enjoyed most until around last 3 packs. They have been medium -light roast I much prefer a medium -dark roast taste to my coffee... I have given the last two bags to people who maycontact you if they like the coffee blend. Please send me a medium -dark in future. I have tried contacting you by email it will not send due to incorrect address."

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Posted 1 month ago

Hi Eileen, thanks for your review. Sorry about the trouble with your orders - we'd love to fix this for you so that you can get back to enjoying the coffees you prefer! Our contact email address is ahoy@pactcoffee.com, otherwise please phone us on 0203 095 3975 and we will be able to give you a hand. Thanks again for getting in touch!

Posted 1 month ago

"Guys, I ordered your offer of a coffee plus a V60 drip machine. Because I'm currently off caffeine, I was nicely surprised to see you offer Decaf coffee and was nice to read about how you get it to become decaf too! The order was fast, though I wish it could fit in the postbox:( And (I'm not joking here!) I'm having the first cup of coffee with no milk for the first time in forever. It doesn't need it, it's perfect just as it is! Thank you guys, its great! P.S. Thank you, Peter, for packing my coffee! I noticed it on the packaging and I think its a nice touch."

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Posted 1 month ago

Hi Connie, we're thrilled to hear that you're loving the coffee and the service! We're always here to lend a hand with your coffee deliveries - any future deliveries of just coffee should reach you fine in the letterbox-friendly envelope. Thanks for your review, and for being a part of Pact! And we'll pop your thanks over to Peter :-)

Posted 1 month ago

"Coffee is incredible, you can pick and choose what you want, when you want it. Outstanding. Only problem is my tastes have upped a few notches."

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Posted 2 months ago

Hi Lewis, we're thrilled to hear that you're loving the coffee and the service! It's fantastic that you've really gotten into your coffee-tasting too. Thanks for your review, and for being a part of Pact!

Posted 2 months ago

"Great coffee and very quick delivery. Wish they still included the coffee info cards with their coffees though, they were quite interesting."

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Posted 2 months ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! However we're really sorry about the absence of the coffee cards - we haven't stopped including these as standard, but we have had some supply issues as of late that we're working hard to prevent going forward. We'd love to get any replacement/missing cards sent out to you to complete your collection so please email us about this at ahoy@pactcoffee.com!

Thanks for your review, and for being a part of Pact.

Posted 2 months ago

"Amazing service. Outstanding coffee"

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Posted 2 months ago

Hi Laura, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 2 months ago

"Tried to claim my coffee gift from Pact that my son treated me to at Christmas. You are saying it is invalid?"

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Posted 2 months ago

Hi Frank, we're sorry to hear about this - please send us a message at ahoy@pactcoffee.com so that we can help you to claim your gift and get started with Pact!

Posted 2 months ago

"They send me lots of coffee, it's very good."

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Posted 2 months ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 2 months ago

"Taste was very strong"

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Posted 2 months ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 2 months ago

"Delicious coffee & tea - delivered super speedy!"

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Posted 2 months ago

Hi there, we're thrilled to hear that you're loving the coffee, the range of teas and the service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 months ago

"I felt so worm and ready for my sleep"

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Posted 3 months ago

"I initially mocked my husband for obtaining yet another subscription - but was very quickly won over by the quality and general deliciousness of the coffee as well as the efficient service. The only problem is that it has ruined supermarket coffee for me as this is miles above anything I used to buy."

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Posted 3 months ago

Hi Bec, we're thrilled to hear that you're loving the coffee and the service! We hope to keep you freshly caffeinated for a while yet (or at least until we can get Pact on the shelves!). Thanks for your review, and for being a part of Pact.

Posted 3 months ago

"good very good"

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Posted 3 months ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 3 months ago

"I've just order my first two packs of coffee (wholebean) and a V60 coffee filter. Such great quality coffee and great taste from my first few cups. If I keep up the amount I'm drinking, I'll need to up my order! Excellent customer service to match - I e-mailed an received same-day responses. Wonderful less than a month in, I highly recommend."

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Posted 3 months ago

Hi Becky, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact, and happy brewing!

Posted 3 months ago

"We've been having Pact coffee delivered to our door for a year or so. Never a bad cup, and sometimes some brilliant cups ! There is sufficient range to cater for most tastes. We actually quite enjoy the slight variation of the same bean with a different roaster - it would be great to feed that back sometimes :-)"

2 Helpful Report

Posted 3 months ago

Hi Malc, thanks for your review! We're thrilled to hear that you're loving the coffee and the service, as well as the range of different coffees available. Currently we roast all of our coffee ourselves, but we will be sure to keep you in the loop if there are any developments on this front! Pop us an email at ahoy@pactcoffee.com with any feedback for improving our service. Thanks for being a part of Pact!

Posted 3 months ago

"great product"

1 Helpful Report

Posted 3 months ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 3 months ago

"Nice I love coffee"

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Posted 4 months ago

Hi Jared, we're thrilled to hear that you're loving the coffee and the service! If there's anything that we can help you with, please don't hestitate to get in touch with the Customer Champions team at ahoy@pactcoffee.com. Thanks for your review, and for being a part of Pact!

Posted 4 months ago

"Excellent and fresh coffee delivered to my home when I need one. Highly recommend."

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Posted 4 months ago

Hi Arturs, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 4 months ago

Pact Coffee is rated 4.81 based on 233 reviews

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