Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent an e-mail gift voucher but it must have gone to spam, so I wasn't aware of it. My friend asked me (after 1 year) if had enjoyed it, and was going to send me another. I contacted customer services and they re-sent the same code but it had expired by a couple of weeks. Pact wouldn't honour it or provide a new one. Pity, as I probably would have signed up for a recurring order.”

Helpful Report

Posted 3 years ago

Hi Gavin, Thank you for getting in touch and leaving us a review. We are sorry to hear you weren’t able to redeem your gift voucher before it expired. Unfortunately all our gift vouchers must be redeemed within 1 year of purchase. That being said, we’d like to see what we can do to help, so we’ve reached out to you via email and we look forward to your reply.

Posted 3 years ago

“We've been having Pact coffee delivered to our door for a year or so. Never a bad cup, and sometimes some brilliant cups ! There is sufficient range to cater for most tastes. We actually quite enjoy the slight variation of the same bean with a different roaster - it would be great to feed that back sometimes :-)”

Helpful Report

Posted 7 years ago

Hi Malc, thanks for your review! We're thrilled to hear that you're loving the coffee and the service, as well as the range of different coffees available. Currently we roast all of our coffee ourselves, but we will be sure to keep you in the loop if there are any developments on this front! Pop us an email at ahoy@pactcoffee.com with any feedback for improving our service. Thanks for being a part of Pact!

Posted 7 years ago

“Terrific quality at a good price. I've been a customer of Pact Coffee for getting on for 10 years now, and they've never let me down - even got me a delivery when I was banged up in hospital!”

Helpful Report

Posted 2 years ago

Hi Robin, Thanks very much for your review and for sticking with us for so long! Glad you're enjoying the coffee - even if enjoyed in a different setting that you'd expect! Here's to a 2023 full of great coffee and good times.

Posted 2 years ago

“We've ordered Pact coffee advent calendar in 2022 (ground) and this was such a wonderful experinece! Every morning we woke up and opened a new coffee and read a story behind it and it made us to better connect with the whole process from growing to our cups. Great variety, quality and design! I would gladly pay even more than £30 as it's totally worth the experience. What can I say? We started 2023 with Pact subscription :)”

Helpful Report

Posted 2 years ago

Hi Iryna, Thank you so much for your review! We're thrilled to hear that you're loving the coffee from our Advent Calendar and have decided to take out a subscription with us. We really hope you enjoy it going forward. Wishing you a Happy New Year!

Posted 2 years ago

“Awful customer services and left ringing on the phone despite it being "open". They wouldn't change a mistake on my order.”

Helpful Report

Posted 3 years ago

Hi Lynette, Thanks for your review, and we’re sorry to hear you’ve had a negative experience. This is not up to our usual standards, and we’ll be investigating what has occurred for you. We can see our friendly team of Customer Champions are assisting you with your query via email, but please do reach out to us at ahoy@pactcoffee.com if there’s anything else we can assist with in the meantime. Thanks again for being part of Pact

Posted 3 years ago

“I am loving the taste of this coffee. My favourite so far.”

Helpful Report

Posted 3 years ago

Hi there, We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact.

Posted 3 years ago

“The coffee is disgusting for starters and I’ve tried cancelling this payment for over a month now and some how they are still charging me subscription when I’ve cancelled it”

Helpful Report

Posted 3 years ago

Hi William, Thank you for leaving a review, and we're so sorry to hear you've had issues with your Pact coffee account. Unfortunately it doesn’t look like we received a cancellation request via your account, or by email. We can confirm it has now been successfully cancelled. We can see you’ve also reached out to our Customer Champions by email, and we've gotten back to you to find out whats gone wrong with your account, and also with the coffee! We'll always stand by our Pact Promise, which is to replace your coffee order if you've really not enjoyed it so we're hoping we can get this resolved for you. Thank you again for your review.

Posted 3 years ago

“Subscribed with a 50% discount on my first two deliveries, checking my account retrospectively that was only ever removed off of one delivery. In addition my 3rd delivery never arrived. The coffee was good but Pact failed to deliver on the premise of a subscription. Would avoid and go with one of the many other subscription coffee providers (Coaltown Coffee).”

Helpful Report

Posted 3 years ago

Hi there Josh, Thanks for taking the time to leave us a review, we're really sorry that the voucher code didn't apply to your second and third delivery and that your third order hasn't turned up in the post yet! We can see that we are currently in touch with you to get this resolved, thank you for your patience and for bearing with us!

Posted 3 years ago

“Easy ordering Quick delivery Coffee really quality to drink Not sure if can recycle package comes in and no details that can which would like to”

Helpful Report

Posted 4 years ago

“Pact is the worst company I have ever had the misfortune of ordering from. Every single delivery has been missed entirely or over 2 weeks late, and when I emailed asking where they are, all they have to tell me is that the majority of customers get their coffee within 5 days, as if that is helpful to me. Even when they send out replacement coffee to make up for what's gone missing, they can't even get that right because the replacements don't turn up either (of course they charge my account though). Absolute joke of a company, avoid!”

Helpful Report

Posted 4 years ago

Hi There, We’re sorry to hear that you have found your experience poor. We are very aware of ongoing issues with the post at the moment in light of Covid and looming Christmas. We appreciate it's frustrating for our customers to not receive their orders as quickly as they'd like and are always happy to refund or replace any orders over a week late. We ask our customers to wait the week as we trust that the key and hard workers at Royal Mail are doing all they can to deliver the best service possible, considering the difficult circumstances faced for their staff in these difficult times. If you would like to contact us directly please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Really quick delivery in letter-box friendly packaging as stated. I'm trying the House Blend coffee for now to test the waters but I've had no problems with the beans so far. I love the fact that I can customise my plan and drink great coffee at such economical prices”

Helpful Report

Posted 4 years ago

“Service seems to be great, their coffee however not that much. We went down the premium single origin route, our first order was a light roast which was very far from light. We drink filter and have it black. It was not what we expected and cancelled the subscription straight away.”

Helpful Report

Posted 4 years ago

Hi there, We're really sorry to hear you didn't enjoy the coffee! If you ever come back to us and give us another try then just drop us an email to ahoy@pactcoffee.com with your tastes and brewing method and I'm sure we can find you something you love!

Posted 4 years ago

“Couldn't use it in my expresso machine the ground was too small the water didn't pass throw it. Consider buying a medium grind.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've had some issues with our Fine grind coffee. We've arranged for a replacement bag in a slightly coarser grind to ship out to you asap, and we've popped you an email explaining further about the issue you've experienced. Please do let us know how you get on! I hope that helps but if not do not hesitate to get in touch with us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I ordered my coffee on Thursday night and today is Monday and I didn’t get my coffee which was 1 day delivery. I would not buy anymore from pact coffee. I didn’t know for one coffee i had to wait that long and I would prefer to buy normal coffee which is not take that long”

Helpful Report

Posted 4 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that your order hasn't arrived. We've just checked the tracking on your order and we can confirm it's on it's way, if you don't receive this by Friday please do pop us an email! Unfortunately due to current postal delays, we are asking our customers to wait 5 working days for their orders. I hope that helps but if not do not hesitate to get in touch with us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Only had one packet so far - loved the tasting notes available and the v60, great addition to my morning routine. My only criticism is that it would be great to have a reusable coffee filter!”

Helpful Report

Posted 4 years ago

“I’ve only had 1 batch of coffee since I joined. The 2nd batch was supposed to be sent on 15th April but I still haven’t received it (27th). The payment for the 2nd batch was taken on the 16th. I’ve been without coffee for over a week and am now going to buy it from a supermarket. Unlikely that I will continue my membership”

Helpful Report

Posted 5 years ago

“So I haven't used Pact for a while. I log on, put something in my basket and go to pay. Old CARD has expired, so I try and update it. The site tells me "Card is already used by a Customer", well I typed in my details carefully, so perhaps that is me? But that is not the card that is displayed? So I have the red warning message (above), but doesn't allow me to proceed, or play the game of typing in my card details several times over and going mad. No wonder you lose customers when a simple wham-bam-transaction goes wrong and gets all complicated ... I just wanted to buy some coffee. Simple - buy coffee, put in basket, go to pay. Can you please get a systemt that works please?”

Helpful Report

Posted 5 years ago

Hi Ant, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that issue with your card- it could possibly be that you signed up before under a previous email, and to prevent fraudulent transactions for our customers, we don't allow two accounts to have the same card! If you would like to contact us to resolve this please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“We are absolutely delighted with this product. Infact we have told our friends about. You guys are on a winning wicket here and we are look so forward to the next flavour. I dont mind that I forggot use my promotion code at the check out. We thinking of getting another filter stand for when we have more than a couple of friends around. Thank you Pact coffee for such a great product and idea”

Helpful Report

Posted 6 years ago

“What a difference to stale supermarket grounds!! Use my invite code; EYEFULOFTRIFLE and get £5 off your first subscription plus a free V60 kit”

Helpful Report

Posted 6 years ago

“Me and my partner are huge coffee lovers, after seeing the Pact ads lots we decided to give it ago, and we are so glad we did! We picked a medium roast and it is delicious! Tastes just like a barrista coffee but not as expensive, and we get to feel posh for making it at home! Its the perfect little treat at weekends when our 1.5yr old gets us up at 6am :).”

Helpful Report

Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews