Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.70

4.7 Rating 4,724 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rating would have been excellent had the swing set not arrived minus a set of screws - ordering was so easy and delivery time exceptionally fast, just a few days. Follow up customer service via email to obtain the missing screws was however very good, staff most apologetic and quick to resolve the problem, so we couldn’t ask for more - thank you.”

Helpful Report

Posted 4 years ago

“Really pleased with the product. It's a good looking piece of equipment and my daughter loves it. The delivery driver was friendly enough to call me when I wasn't in and left the boxes in a safe location. However the product was very difficult to put together.”

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Posted 4 years ago

“Delighted with our treehouse slide, and quick delivery”

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Posted 4 years ago

“Quite tricky to thread the material through the trampoline but other than that a good product providing lots of fun for my granddaughter.”

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Posted 4 years ago

“One of the slats came broken so I had to use a smaller piece from the steps to make-shift the bottom section and the slides bolts are too small on the slide through to the back so I had to B&Q it to finish the job.... overall a good product but hassle to fix the bolt issue.... 8/10”

Helpful Report

Posted 4 years ago

“The slide we purchased is very sturdy. I was pleased with the overall product but the necessity to measure and drill all your own holes I found difficult with limited power tools. I fully expected all the holes to be pre drilled like most products these days. Practically need a GCSE in woodwork to put this thing together.”

Helpful Report

Posted 4 years ago

“Delivery was sooner than expected which was great. Ordered 2by mistake and was sorted immediately by the customer care team. Only reason for 4 stars instead of 5 was few bits missing but even that was sorted without any hassle and delivered promptly. Overall great quality product and good service.”

Helpful Report

Posted 4 years ago

“Easy to assemble with parts fitting together easily. Sturdy & safe, grandson loves it.”

Helpful Report

Posted 4 years ago

“Competitively priced. Swing brackets manufacturing tolerances not great. Out of the two brackets supplied the four main posts fitted in three of the four slide in ends. Tried all four posts both ends and simply too tight to fit in without shaving/ sanding down, Yet the post ends fitted in all other three ends. Even made sure posts were not swollen with moisture. Parts missing but replaced quickly.”

Helpful Report

Posted 4 years ago

“Delivered quickly although packaging of box containing the fixtures had taken a beating leaving it ripped open, luckily everything was still in it. As far as the frame goes its solid and quite easy to put together but you will need a decent hammer to get the legs into the metal frame fittings as its very tight(not a bad thing at all). There were splits in the wood however these were all along the grain so not an issue and a lot of them have shrank since being outside with a bit of moisture. My only issue is the wood used on the trapeze bar has already gone moldy with black mold after just 3 weeks outside suggesting it hasn't been treated or is poor quality, I cant see it lasting through the winter before its rotten and needs replacing. My only other suggestion is they supply some silicon washers to go on the bolt that holds the swings to stop movement and noise happening. Overall I think its a good product and I am happy with my purchase, the manufacturer just needs a couple of tweaks to make this an excellent product.”

Helpful Report

Posted 4 years ago

“swing set delivery well organised, only issue was no delivery note, so could not check that all components had arrived until i put the swingset together”

Helpful Report

Posted 4 years ago

“The trampoline arrived promptly and on time, the only issue being they are difficult to put together. You need two people and a lot of patience but that said the final result looks good. Its not been tested yet as our Grandson has his birthday this week.”

Helpful Report

Posted 4 years ago

“I had a part delivered damaged and they sent out a new part straight away - great service”

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Posted 4 years ago

“Always helpful when I needed to speak to someone. Quick delivery. Swing set a great success”

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Posted 4 years ago

“Jeep is nice and sturdy, music is very quiet and boring compared to other jeeps We have owned, abit pricey for what it is”

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Posted 4 years ago

“Easy to fix...”

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Posted 4 years ago

“Very pleased with wooden swing, received as described. Some cracks in wood the leaflet explains this is normal. The posts seem ok and strong now swing made up, I can see that they expand with temperature changes etc. I paid extra for ground stakes, but didn't find them useful, made of smooth straight metal so too much movement in grass, can't see them being much better in concrete either. So ended up using some decent sized wooden stakes instead- much better and secure in my grass. Prompt delivery given Covid circumstances. Overall my son who is 8 loves the swing and it looks good in the garden. I would recommend the large wooden swing and Outdoor Toys.”

Helpful Report

Posted 4 years ago

“Only issue we had was fitting it together. Found it very hard to get the legs into the metal sleeves”

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Posted 4 years ago

“Quite easy to construct But needed attention after a few weeks as it started squeaking when used”

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Posted 4 years ago

“Quick friendly service n great product kids love it”

Helpful Report

Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,724 reviews