Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.76

4.8 Rating 4,643 Reviews

96 %

of reviewers recommend Outdoor Toys

4.8

Based on 4,643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quality, slight criticism would be every single board and piece of wood needed pre drilling. For the price I’d expect it to be abit more straight forward to assemble.”

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Posted 3 years ago

“well made article”

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Posted 3 years ago

“Very pleased with my purchase. did find the poles were very tight to go into the brackets although I know they need to be tight. It also takes longer than 3 hours to put up. it is perfect for the children and they love it. will purchase add ons when required.”

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Posted 3 years ago

“Great product once built, but we had difficulties putting it together without using brute force. Wooden legs were very tight fitting into the joints. We ended up damaging the mounts which then had to be put back into shape. Very hard to contact customer support to seek any guidance. Kids love it now it's in place.”

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Posted 3 years ago

“Once together ths swing is amazing. But the intial part of the build was very difficult. The uprights into the metal brakets. Apart from that wholeheartly recommend.”

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Posted 3 years ago

“A lovely mud kitchen once assembled, but was a bit tricky to assemble with no pre drilled holes or labelled parts. Had to get help putting it together, but it's great now assembled”

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Posted 3 years ago

“The set that I ordered was very satisfactory but the wood got me worried as it had lots of cracks in it but after speaking with customer service they assured me that this was nothing to worry about.”

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Posted 3 years ago

“Granddaughter delighted with her new swing and slide”

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Posted 3 years ago

“Customer service is brilliant but delivery just let you down. I had half delivered then had to wait 3 weeks for the last part and had to ring various times to chase it up.”

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Posted 3 years ago

“We love the swing set. We thought that the instructions could have words instead of just following a picture were not all good at practical flat pack type things . It wasnt totally apparent that you had to buy the anchors as an extra . The baby swing rope was threaded. wrongly and whilst the customer services were lovely sending a video how to unravel it was a different rope that was wrapped around , took a bit of unravelling . There was a piece of wood missing from the slide platform , another phone call . Well done tho the anchor and missing part arrived the next day . So all in all 4 excited grandchildren It looks well made and sturdy”

Helpful Report

Posted 3 years ago

“We purchased a Rebo Swing and Monkey Bars set and we are very happy with it. Delivery time was very good and the value of the product is good. The product was easy enough to assemble on the whole, however, the only thing stopping me from giving 5 stars is the difficult in putting the vertical wooden pieces in to the metal brackets. The horizontal wooden pieces above the swings and on the monkey bars go in fine, but the long pieces of timber that support the monkeys bars vertically and that make the A frame of the swing were too wide for the brackets. I understand that wood can change size, swell etc, but the wood was dry on delivery, remained dry and was assembled dry, so the brackets needs to be made wider to accommodate these pieces of wood if they are coming too wide. As a result, I had to cover the end of the wood and use a mallet to force them in to the bracket, which has on one piece of the A frame caused a minor split to the wood. This won't affect the strength of the frame but isn't ideal when this has been caused by bad fitting pieces of kit. As I say though, on the whole, very happy and my children love it. Other than the pieces of wood mentioned, the rest of the assembly was very easy.”

Outdoor Toys 4 star review on 22nd April 2021

Helpful Report

Posted 3 years ago

“My 5 year old loves it, especially the music function. Good battery life and good enough speed for a 5 year old. Only complaint would be that the turning circle is quite large so takes a few point turns to turn round but luckily our little boy has mastered it.”

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Posted 3 years ago

“Swing quality is very good, however for the price I expected it to be good. There was an issue with our order which meant there was a delay sending the order out. This was dealt with promptly and they phoned to explain the issue and apologise. Can’t fault the customer service, they were very polite and dealt with the issue very quickly.”

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Posted 3 years ago

“Customer service has gone above and beyond. Slight complication with setting up the climbing frame but they sorted it without an issue.”

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Posted 3 years ago

“Lovely sturdy product, only issue was difficulty putting it together. Definitely needs 2 people and a mallet!”

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Posted 3 years ago

“Love our climbing frame. There were a few pieces of wood which were split however we decided to go ahead rather than contact the company and send back. We were able to construct ourselves. We got the anchors but with the size of climbing frame they weren't needed as too heavy to move.”

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Posted 3 years ago

“I purchased the set of swing and slide but I didn’t get my any notifications on time like any messages or an email. .”

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Posted 3 years ago

“Great comms when contacted for order update. Was told item still on track to be delivered on 26 March from ordering 8 March. Item unexpectedly arrived on 22 March. Nice surprise but makes me wonder if it was ready to go sooner and my contacting the company prompted an earlier dispatch. But of a coincidence, but I'm not complaining. Excellent CS when contacted. Product looks pretty solid (due for an Easter construction) and all parts seem to be present. Even came with 2 drill bits which was a very welcomed touch. More companies could learn much from Outdoors Toys.”

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Posted 3 years ago

“My son is very happy with the 'jump'. I was looking for more substantial padding over the springs and a better fit and perhaps with the safety net being on the jump side of the springs so that they are completely secure and safe, in other words my child's feet could still slip under the pads and get caught in the springs. Instructions are ok but could be clearer. I built it up a little at a time over several days. However I am happy with the purchase, the overall quality, the jump mat is of good quality, net and support structures are all good. I think it will be a win for the summer. Thank you”

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Posted 3 years ago

“I’ve only just received it, so a review will come later. Very pleased with the delivery this morning, brilliant”

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Posted 3 years ago

Outdoor Toys is rated 4.8 based on 4,643 reviews