Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.72

4.7 Rating 3,435 Reviews

93 %

of reviewers recommend Osmio

4.7

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Berkey system. Exceptional service and speedy delivery. Thank you!”

Helpful Report

Posted 6 years ago

“I purchased an Osmio Zero last year. Almost immediately I noticed that water coming from the filter was good tasting sometimes and other times tasted like bad rubber hose. After much experimentation, I have found that the bad taste comes after filtered water has been sitting in the machine for an hour or more. The first approximately 130ml coming from the Zero tastes like rubber hose. The subsequent water, if one immediately draws on the Zero, tastes good. I discussed these issues with people at Osmio, who tried to be helpful, and they made some suggestions. Like the bad taste might come from the mineral cartridge. We tested this with an empty cartridge and found it did not change anything. My guess is that somewhere in the distal part of the Zero, a volume of filtered water is in a tube that imparts a strong rubber taste over time. Once 130ml of water has flushed this out, the subsequent water is fine as long as one doesn't wait too long to dispense the water. After an hour of sitting the bad taste builds up again. I continue to use the Osmio Zero but it requires flushing 130ml out every time I want water. In practice, I dispense 130ml and discard it. I then dispense 1L. This works but it still wastes time, energy and water. Osmio should figure this out and eliminate the bad tasting tubing. Just to be clear, I also sanitised the unit using the instructions and gear from Osmio and this had no effect on the bad taste. I also sent back the Zero to Osmio and had them drill a hole in the side to drain the effluent down the sink rather than back into the water reservoir. This also made no difference. The unit has been restored to function as designed.”

Helpful Report

Posted 6 years ago

“My first time in replacing the filters and successfully followed instructions for this and the replacement filters”

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Posted 6 years ago

“Simple and easy Very quick dispatch”

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Posted 6 years ago

“Quick delivery, product arrived in perfect condition”

Helpful Report

Posted 6 years ago

“Package of replacement filters arrived, well packed and really quickly!”

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Posted 6 years ago

“Excellent service and products. Lighting delivery as always..”

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Posted 6 years ago

“easy to fit and seems to be doing its job”

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Posted 6 years ago

“Done first car wash 🧽 no sign of water marks after rinsing early days see how long it will last”

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Posted 6 years ago

“Very pleased with both the company and the product”

Helpful Report

Posted 6 years ago

“Osmio 3-way tap is a well designed, solid tap and fairly easy to install. The only issue I had were two adaptors missing in the package. I had specified the connections we have in our kitchen and hoped adaptors for would be included.”

Helpful Report

Posted 6 years ago

“Online ordering was simple and delivery fast with item ordered packaged well.......excellent experience 😊”

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Posted 6 years ago

“Excellent customer service from Osmio. Can’t rate their swift replies highly enough”

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Posted 6 years ago

“great product, helps to reduce plastic waste”

Helpful Report

Posted 6 years ago

“I purchased an Osmio EZFITPR-O300 and have juts installed it. It took a while to arrange the recommended bypass pipework and valving. Also the filters only just fit in the cabinet under my sink height wise, allowing for filter replacement and to get a screwdriver in at the top for air bleeding (I have a Belfast sink unit). Installation instructions (once found) on-line easy to follow. It would be good to include these with the product. These instructions don't fully align with wording supplied with filters or what is said on YouTube channel. It would be good to get everything aligned. I also think it would be easy to get filters in the wrong way round, so some clearer marking on that would be helpful. Finally I would say something about recommended clearance above and below the unit before installing (for screwdriver and filter replacement). Overall I'm very pleased with the product so far. The flow rate looks acceptable and the water tastes nice and clean.”

Helpful Report

Posted 6 years ago

“The replacement cartridges arrived well packed and ready to fit, I am unable to loosen the fitting to replace them though. I had hoped to ask for local help otherwise I am going to have to get the plumber back. Am I able to ease the case in any way please.”

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Posted 6 years ago

“Always great and speedy service!”

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Posted 6 years ago

“Great service. Communicated promptly as one of my items was out of stock. Goods arrived safely, on time, well packaged & my out of stock item arrived as promised a few days later. Competitive price.”

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Posted 6 years ago

“Great service. Made it easy to select my water filter as I had no clue as to what get for my private water supply. Thanks Sharon and team.”

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Posted 6 years ago

“Great service and delivery”

Helpful Report

Posted 6 years ago

Osmio is rated 4.7 based on 3,435 reviews