Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,241 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 13th June 2025

Gail

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“IT IS NOT ORIGINAL ORGANICS I WRITE ABOUT BUT THE CO. THEY PLACED MY ORDER WITH IE. CHARLES BENTLEY WHICH TURNED OUT VERY BADLY THE SHREDDER I ORDERED DEVELOPED AN ELECTRICAL FAULT AFTER ONLY BEING USED TWICE AND THE PROMISED REPLACEMENT NEVER MATERIALISED AND WHEN EVENTUALLY ASKED FOR A REFUND TO WHICH THEY AGREED WENT VERY QUIET. THIS EVENTUALLY CAME VIA ORIGINAL ORGANICS WHO WERE NOT THE REAL CULPRITS”

Helpful Report

Hi Ernest, Thanks for your order and apologies to hear what's happened. I'm glad to hear you received the refund okay but I must apologise for what's happened. We have looked into this with Charles Bentley and some additional processes have been put in place to ensure this doesn't happen again. If you have any questions, please feel free to contact us and we'll be happy to assist. Kind regards, Original Organics,

“slow service, slow delivery and product came with poor instructions.”

Helpful Report

Hi Matthew, Thanks for contacting us and apologies to hear you're not 100% satisfied. Please bare in mind that due to social distancing, there are delays with the courier service which will mean your order may take a little longer to arrive. If you would like any help with your product, please do not hesitate to contact us and we'll be happy to help. Thanks, Original Organics,

“It was a long wait but well worth it”

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“Excellent product/s, swiftly sent, and well-packaged: thank you.”

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“Nice products, delivery took a bit long ( I assume that is an issue with the parcel delivery company, not original organics), but we are satisfied with the products we ordered.”

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“Great reliable service”

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“Very good product, very expensive carriage.”

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“Delivery has been a complete shambles- still awaiting the goods so can’t comment on quality!”

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Hi, Thanks for contacting us and apologies to hear what's happened. I've just been informed you've been contacted today and delivery will take place this coming Monday. Let me apologise once again and please be assured we've been working as hard as possible to get this order to you as quick as we can. Unfortunately social distancing and issues across the world have caused delays which were unavoidable. Kind regards, Original Organics,

“Due to Corona Virus my order was delayed , and throughout, the Staff were very Helpful . When my order was Despatched it was very fast in Arriving. I am pleased with my Purchase and thank the Staff once again for their Service.”

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“Good service and the item purchased (Bokashi bins) are excellent.”

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“Well satisfied everything as advertised no problems”

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“Good, but one comment. I received immediate confirmation from the payment company after placing the order, of receipt of monies. This clearly stated that it didn't mean the order would be fulfilled. It took several days and a phone call before any correspondence from Original organics before I was reassured the order had actually been received and given any indication of delivery. This was unusual in my experience of online shopping.”

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“Purchased a ‘deluxe wormery’, arrived promptly and very pleased with the purchase”

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“Recommend this seller. Clear website, good products, good despatch.”

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“Ordered a waterbutt delivered on time great price.”

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“Quick service kept informed of delivery etc.”

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“Order was prompt for a big item so pleased tap was not so good leaks like a sieve”

Helpful Report

Hi Rob, Thanks for your order and apologies to hear what's happened. If you would like to contact us, we can get a replacement tap sent out for you to solve this issue :) Kind regards, Original Organics,

“Bought a wormery, instruction manual is very clear and the wormery itself was easy to assemble. The worms did find their way into the sump, so I have checked that regularly in the early days.”

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“Prompt service good price. There seemed to be a world shortage but they fulfilled my order.”

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“This is a review for the neoprene kneeler. It’s great, I’ve bought friends one. Arrived quickly too.”

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Original Organics is rated 4.2 based on 1,241 reviews