Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 815 Reviews

88 %

of reviewers recommend Only Oak Furniture

4.5

Based on 815 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture arrives slightly earlier than expected, but I was informed about that. Item looks good and is what I expected.”

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Posted 2 years ago

“The service from company was first class with no criticisms of any sort. The product itself however is good but not great. It arrived with a blemish in the middle of the unit which looks damage caused while in storage/transit. Its not quite big enough to send back or kick up a fuss about. The biggest disappointment was the actual build of the cabinet. No drawer runners, just boxes in holes which is quite shocking on modern oak furniture at this cost. These will need to be purchased and retrofitted. Also, the cabinet door gaps are completely uneven so a lot of adjustment is required to get them looking as they should. It’s still a stylish unit and overall we are happy but a little attention to detail would have made the difference.”

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Posted 2 years ago

“Good quality nest of tables. Got it at a good price too. Delivery was a bit delayed because of hgv driver scarcity. Otherwise, I am happy and will like to purchase other items with them in the future”

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Posted 2 years ago

Hi, Thanks for your feedback, great to see despite all this years issues we can still keep most customers happy! Steve Wardle MD

Posted 2 years ago

“Good website but they are suffering from supply problems on some items (like the rest of the world). Ordered and paid for a patio dining set in January for an estimated delivery in May and it arrived in October. Not a problem for us but better communication over the delays and revised/missed delivery dates would have helped to make the wait easier. We have ordered previously from Only Oak and we will more than likely do so again.”

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Posted 2 years ago

Hi David, Garden Furniture has been a big challenge for us this year we wont hide from that fact! Information from suppliers has been at best sketchy, sometimes we even did not believe the information that was coming through. How do I pass information to customers I don't even accept? My resort was to remove the suppliers from the site. However, on the plus side we are delivering an average 83% of our orders on time. Unlike many other companies we have also left the reviews on for you to leave your feedback, I wont lie its hard to see where we are failing is normally out of our hands. As long as our customer service remains then I am happy. And for as long as I can as MD I will answer all reviews myself. I hope this is enough t convince you and others to order via our family firm again! Enjoy your garden furniture and thanks for staying with us through the journey!

Posted 2 years ago

“Beautiful furniture but there was a chip at the of the glass top for the table and a couple of the rattan weave broken in the centre for the parasol.”

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Posted 2 years ago

“Good solid oak furniture that whilst we had to wait at least 9 months to arrive, are as described in the advert.”

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Posted 2 years ago

“The actual furniture is very good quality but there's a huge white sticker on the back of the product that is glued on and won't come off, very annoying...”

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Posted 2 years ago

“Pleased with furniture looks good quality.Just one thing small black mark on one cousion cover which I couldn’t remove perhaps it can be replaced”

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Posted 2 years ago

Thank you so much for your review. It makes such a difference knowing we get it right 99% of the time. However please send us a picture of the mark and we take a look at it for you. Regards, Steve Wardle

Posted 2 years ago

“The bed looks amazing. Service good, however I give 4 stars because there was no information about the delays before I placed my order. Other than that, sweet as a nut.”

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Posted 2 years ago

“Delivery delayed by several months due to Covid/Brexit shipping issues from the EU. However I was made clearly aware of this right from placing my order, and even receive a couple of calls in the interim, confirming my delivery was still on track. Very happy with the product once it arrived, and pleased with the sensible prices.”

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Posted 2 years ago

“Rather a long delivery 5 months , however excellent quality very pleased”

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Posted 2 years ago

“Delivery 3 months ! It was delivered while I was on Holiday and left outside ! I had told them I was away and to give me a delivery date which they ignored ! The actual sideboard is very nice.”

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Posted 2 years ago

“8 seater Garden set - delivered quickly & efficiently. Somewhat time consuming to assemble - but not particularly difficult. Appears fit for purpose.”

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Posted 2 years ago

“Helpful advice from the sales team but let down by a slightly off hand reaction to my request for an update on a delivery date.”

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Posted 2 years ago

“Quite a long time for the delivery but good quality.”

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Posted 2 years ago

Hi, thanks for the feedback on our service and product. We have faced some difficulties throughout our supply chain as of late so please accept my apologies for this. I am really pleased to hear you are happy with the quality of our furniture! Many thanks

Posted 2 years ago

“Difficult one this! When my garden furniture arrived it was exactly as expected, good quality, as described and good value. The problem was it took over four months to arrive. I appreciate Covid, a blocked Suez Canal etc didn’t help, but the sales team would never, ever, give us a firm, or even estimated, time of delivery. If I’d had a reasonable explanation at any time I would have been happier, but just felt I was fobbed off for weeks on end. I had to chase the order all the time. Eventually a complaint to the owner, Mr Wardle, produced a result within the week.”

Helpful Report

Posted 2 years ago

Hello Mr Pope Thank you for leaving your review. We apologize for the slight lack of updates and delays you have experienced. This year has been a particularly difficult year for shipping. We have taken your feedback on board and are looking into ways to improve our updates to customers. We are happy however to hear you are happy with your product and hope you have a lovely time using it and wishing great weather for you.

Posted 2 years ago

“I am pleased with my sideboard but think the only piece of oak in it, is the top, “ only oak furniture” ,? the rest is composite . I was away from home for ten days and only heard your message on my answer machine when I returned. I had not confirmed the delivery date and the delivery drivers were fortunate in that they spoke to a neighbour who was checking on my house, and they left it in the hall. I had paid an extra £20, I think , for it to be put in a downstairs room. However it does look very good where it is. Thank you.”

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Posted 2 years ago

Hello Christine Thank you for your review. Our apologies you did not get the message of delivery due to being away. Despite our name, we do provide many other items other than Oak and the information on the items and what they are made of is on each page. We are happy to hear however that you are pleased with your sideboard.

Posted 2 years ago

“Excellent quality furniture. Customer service very poor ordered in March delivered in June , 4 weeks advertised on site. No update provided for delay.”

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Posted 2 years ago

“Product description accurate. Delivery guys very good. Product arrived in good condition.”

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Posted 2 years ago

Hello George Thank you for taking the time to leave us a review, we are very greatful.

Posted 2 years ago

“No problems with delivery. The guys called me early on Sat morning to let me know they would be there in next 30 mins. All delivered to my back garden without issues. Only problem was is that I had been informed that they would unpack the furniture to check inventory was as ordered and they did not. Thankfully all was ok but strikes me as problematic...why offer a service if you are not going to provide it? If there had been items missing I would have had no recourse.”

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Posted 2 years ago

Hello Thank you for your review and your feedback. Our apologies on the unpacking front. We have recently change couriers and it would seem there were a few things to iron out. Following your feedback, this has been rectified so thank you for making us aware and we hope you enjoy your furniture.

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 815 reviews