Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.53

4.5 Rating 954 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 954 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality and delivery”

Helpful Report

Posted 3 years ago

“Due to the remoteness and COVID, I didn’t speak to the staff at OOF face to face but they were very helpful on the phone and gave accurate information. I cannot fault their service at all. However, the hi-fi cabinet itself did arrive with a couple of issues. The ‘so called’ solid oak top had a strip of veneer raised very slightly higher than the others. I was able to push that back into place successfully but the fact is that it wasn’t solid oak as described. The glass front door also has a very fine scratch on it. Both are niggles really and I wouldn’t send the item back because of them (especially as it took over 6 months to get it). I suppose the biggest problem with these cabinets is the designers have no practical idea of how to install a modern hifi into a small cabinet. In order to get my large amplifier in and be able to wire up 7.1 surround plus optical cables etc, I had to cut a large section of the back of the cabinet off. Not something you really want to be doing with a brand new item of furniture but necessary nevertheless.”

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Posted 3 years ago

“Very happy only criticism is that the right hand hook is out of position”

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Posted 3 years ago

“Wonderful 6 draw tall boy on the second attempt after first one was damaged. Really good quality. Company were very helpful changing it for a new one”

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Posted 3 years ago

“Very pleased with sideboard the thing I wasn't that happy about was the delivery didn't realise until they had gone delivered it upside down weren't very helpful just dumped it and went considering I paid alot of money for it”

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Posted 3 years ago

“Efficient and quick service. Thank you.”

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Posted 3 years ago

“Only Oak furniture were the only suppliers offering a console table in the (narrow) size I needed. It arrived on time and was well packaged - no damage. Assembly was easy, and the finished table looks good, and sits level. Very pleased.”

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Posted 4 years ago

“Had to wait approx 2 months for item. Arrived packaged beautifully but had paint damage caused prior to packing. Company were brilliant, and item repaired to perfect.finish. Lovely furniture. 4 stars only due to wait for item.”

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Posted 4 years ago

“Lovely chairs but very difficult to put it together.”

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Posted 4 years ago

“Quick polite and efficient service arrived as arranged .”

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Posted 4 years ago

Thanks Stuart, So pleased you found our service was efficient. We strive to keep everyone happy! Steve Wardle MD

Posted 4 years ago

“The Mobel range is well built and looks good in my lounge. It has given me lots of additional storage! The staff were helpful in our virtual conversation. I am hoping one of the doors in the sideboard which was cracked will be replaced shortly. If this happens,I would not hesitate to give 5 stars to the company.”

Helpful Report

Posted 4 years ago

Hi Sylvia, Thanks for the feedback. We will ensure this is resolved for you as fast as possible. Steve Warle MD

Posted 4 years ago

“The quality was good except the bench had a wooden split it (but was still useable) and the spanner that accompanied the nuts and bolts was of a different size! I had to use my own spanner and socket set. Overall the furniture was well made and functional.”

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Posted 4 years ago

“Beautiful furniture but long delay from order to delivery”

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Posted 4 years ago

“I've given four because the quality is very good and also the customer service was very helpful, although I was given false information when I rang up about assembly. I had chosen these wardrobes because it said on the website that they came fully assembled, but unfortunately they didnt. It was very disappointing but they were very easy to assemble. I did notify the company and they were very fair and offered to send someone to assemble for me. I would definitely recommend the wardrobes and the company even with the assembly problem.”

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Posted 4 years ago

“Furniture arrives slightly earlier than expected, but I was informed about that. Item looks good and is what I expected.”

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Posted 4 years ago

“The service from company was first class with no criticisms of any sort. The product itself however is good but not great. It arrived with a blemish in the middle of the unit which looks damage caused while in storage/transit. Its not quite big enough to send back or kick up a fuss about. The biggest disappointment was the actual build of the cabinet. No drawer runners, just boxes in holes which is quite shocking on modern oak furniture at this cost. These will need to be purchased and retrofitted. Also, the cabinet door gaps are completely uneven so a lot of adjustment is required to get them looking as they should. It’s still a stylish unit and overall we are happy but a little attention to detail would have made the difference.”

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Posted 4 years ago

“Good quality nest of tables. Got it at a good price too. Delivery was a bit delayed because of hgv driver scarcity. Otherwise, I am happy and will like to purchase other items with them in the future”

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Posted 4 years ago

Hi, Thanks for your feedback, great to see despite all this years issues we can still keep most customers happy! Steve Wardle MD

Posted 4 years ago

“Good website but they are suffering from supply problems on some items (like the rest of the world). Ordered and paid for a patio dining set in January for an estimated delivery in May and it arrived in October. Not a problem for us but better communication over the delays and revised/missed delivery dates would have helped to make the wait easier. We have ordered previously from Only Oak and we will more than likely do so again.”

Helpful Report

Posted 4 years ago

Hi David, Garden Furniture has been a big challenge for us this year we wont hide from that fact! Information from suppliers has been at best sketchy, sometimes we even did not believe the information that was coming through. How do I pass information to customers I don't even accept? My resort was to remove the suppliers from the site. However, on the plus side we are delivering an average 83% of our orders on time. Unlike many other companies we have also left the reviews on for you to leave your feedback, I wont lie its hard to see where we are failing is normally out of our hands. As long as our customer service remains then I am happy. And for as long as I can as MD I will answer all reviews myself. I hope this is enough t convince you and others to order via our family firm again! Enjoy your garden furniture and thanks for staying with us through the journey!

Posted 4 years ago

“Beautiful furniture but there was a chip at the of the glass top for the table and a couple of the rattan weave broken in the centre for the parasol.”

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Posted 4 years ago

“Good solid oak furniture that whilst we had to wait at least 9 months to arrive, are as described in the advert.”

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Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 954 reviews