Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 940 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery delayed by several months due to Covid/Brexit shipping issues from the EU. However I was made clearly aware of this right from placing my order, and even receive a couple of calls in the interim, confirming my delivery was still on track. Very happy with the product once it arrived, and pleased with the sensible prices.”

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Posted 4 years ago

“Rather a long delivery 5 months , however excellent quality very pleased”

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Posted 4 years ago

“Delivery 3 months ! It was delivered while I was on Holiday and left outside ! I had told them I was away and to give me a delivery date which they ignored ! The actual sideboard is very nice.”

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Posted 4 years ago

“8 seater Garden set - delivered quickly & efficiently. Somewhat time consuming to assemble - but not particularly difficult. Appears fit for purpose.”

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Posted 4 years ago

“Helpful advice from the sales team but let down by a slightly off hand reaction to my request for an update on a delivery date.”

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Posted 4 years ago

“Quite a long time for the delivery but good quality.”

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Posted 4 years ago

Hi, thanks for the feedback on our service and product. We have faced some difficulties throughout our supply chain as of late so please accept my apologies for this. I am really pleased to hear you are happy with the quality of our furniture! Many thanks

Posted 4 years ago

“Difficult one this! When my garden furniture arrived it was exactly as expected, good quality, as described and good value. The problem was it took over four months to arrive. I appreciate Covid, a blocked Suez Canal etc didn’t help, but the sales team would never, ever, give us a firm, or even estimated, time of delivery. If I’d had a reasonable explanation at any time I would have been happier, but just felt I was fobbed off for weeks on end. I had to chase the order all the time. Eventually a complaint to the owner, Mr Wardle, produced a result within the week.”

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Posted 4 years ago

Hello Mr Pope Thank you for leaving your review. We apologize for the slight lack of updates and delays you have experienced. This year has been a particularly difficult year for shipping. We have taken your feedback on board and are looking into ways to improve our updates to customers. We are happy however to hear you are happy with your product and hope you have a lovely time using it and wishing great weather for you.

Posted 4 years ago

“I am pleased with my sideboard but think the only piece of oak in it, is the top, “ only oak furniture” ,? the rest is composite . I was away from home for ten days and only heard your message on my answer machine when I returned. I had not confirmed the delivery date and the delivery drivers were fortunate in that they spoke to a neighbour who was checking on my house, and they left it in the hall. I had paid an extra £20, I think , for it to be put in a downstairs room. However it does look very good where it is. Thank you.”

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Posted 4 years ago

Hello Christine Thank you for your review. Our apologies you did not get the message of delivery due to being away. Despite our name, we do provide many other items other than Oak and the information on the items and what they are made of is on each page. We are happy to hear however that you are pleased with your sideboard.

Posted 4 years ago

“Excellent quality furniture. Customer service very poor ordered in March delivered in June , 4 weeks advertised on site. No update provided for delay.”

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Posted 4 years ago

“Product description accurate. Delivery guys very good. Product arrived in good condition.”

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Posted 4 years ago

Hello George Thank you for taking the time to leave us a review, we are very greatful.

Posted 4 years ago

“No problems with delivery. The guys called me early on Sat morning to let me know they would be there in next 30 mins. All delivered to my back garden without issues. Only problem was is that I had been informed that they would unpack the furniture to check inventory was as ordered and they did not. Thankfully all was ok but strikes me as problematic...why offer a service if you are not going to provide it? If there had been items missing I would have had no recourse.”

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Posted 4 years ago

Hello Thank you for your review and your feedback. Our apologies on the unpacking front. We have recently change couriers and it would seem there were a few things to iron out. Following your feedback, this has been rectified so thank you for making us aware and we hope you enjoy your furniture.

Posted 4 years ago

“After emailing are updates we’re correct,very pleased”

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Posted 4 years ago

“Firstly we are delighted with our new Royal Craft garden furniture.Due to well known shipping issues there was a long delay in delivery.I think communication of this might have been better otherwise we are satisfied with using only oak furniture and would use again. Kind regards Iain”

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Posted 4 years ago

“Delivery hassle free, easy to put together and product quality in line with expectations”

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Posted 4 years ago

“Took a long time to arrive but happy with purchase. Ordered a sofa end December, arrived end March, was notified of the delay from the start and asked if I preferred a refund. I was able to call through for updates, the customer service was great, only taking a star down for the worries that I had but was worth the wait in the end.”

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Posted 4 years ago

“I was really happy with the quick delivery and impressed by the quality of the garden furniture set I purchased. The only negative thing I have to say is that there was one piece that was chipped/ damaged. This must have happened when packing the items.”

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Posted 4 years ago

“Ordered 2 bedside, a tall boy for bedroom, after confirming whether all had matching knobs, same range, it seemed since doing the website handles had change and didn't match so had to cancel, ordered a bookcase for the office, turned up quickly and looks good, refund for other items went through smoothly, would use again.”

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Posted 4 years ago

“I love the furniture”

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Posted 4 years ago

“Delivery was later than stated due to shipment problems. However the Shoes cupboard arrived in good condition and fitted the space.”

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Posted 4 years ago

“items are good 4 round rings were big they not fit on corner screw so we did not use when assemble , delivery time about 4 weeks but they look good”

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Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 940 reviews