Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 927 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 29th April 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with product. However parcel left at doorstep, (as requested), but no notice given it was there, ie. rung the door bell or knock on door. Hence it was outside for several hours.”

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Posted 4 years ago

“Lovely furniture, courteous delivery service. All good. Happy customers.”

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Posted 4 years ago

“Good delivery time considering although they left it to courier to contact me, who didn't know what they were delivering or who it was from. Well packaged.”

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Posted 4 years ago

“Good received were damaged. Very prompt and impressive response from customer services.”

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Posted 4 years ago

“Product looks stylish and enhances the space. Delivery was surprisingly fast. Unfortunately arrived slightly damaged (hence 4 stars not 5). Feedback sent was promptly dealt with. Would use this website again and recommend to others.”

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Posted 4 years ago

“An excellent and well made piece of furniture. Extremely well packed and direct delivery ensured safe receipt. Ideal for the average hall. Do nite the lid opens backwards which means that if you want to use this storage regularly the item needs to stand a few inches away from the wall - we may adapt it to open forward. Bottom line though is that it is a quality piece of furniture worth the money.”

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Posted 4 years ago

“Bought a really nice oak sideboard from Only Oak Furniture. Unlike many furniture retailers with delivery lead times of many weeks (or sometimes months) the item was delivered within 10 days. The item itself is really nicely made - dovetailed drawer boxes, finger-jointed solid oak panels, and a perfect size for what I needed. Great service and a great product.”

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Posted 4 years ago

Many thanks for your review. We are happy to of provided a speedy service to you and a great product.

Posted 4 years ago

“Despite saying Item in stock, it took nearly 7 weeks from order to delivery and phone calls chasing it up, which was disappointing. However, the Staff were polite and it was well worth the wait. The desk is beautiful and solid and arrived well packaged.”

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Posted 4 years ago

Many thanks for your review. We apologize for the wait on your item. We are doing our very best in the current situation to get items to customers as quickly and safely as possible. We are glad to hear you are happy with your desk.

Posted 4 years ago

“Excellent quality and excellent delivery from Jigsaw Logistics.”

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Posted 4 years ago

Many thanks for taking the time to leave a review. we are glad you are pleased with your item and the delivery service

Posted 4 years ago

“The bunk beds were as described and easy to assemble. Happy with them.”

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Posted 4 years ago

Thank you for the review. We are pleased you are happy with your bunk beds.

Posted 4 years ago

“Although the item arrived a day later than stated- well packed- delivery was with no problems I would use again”

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Posted 4 years ago

Thank you for taking the time to leave a review, Sarah. We apologize for the item arriving a day late and welcome all feedback so we can correct it and provide the best service possible to all of our customers. We look forward to providing you with this in the future.

Posted 4 years ago

“Purchased a table and chairs garden set. Very pleased with the purchase. I was also impressed with the online help prior to my purchase and also with the prompt reply I received to an email I sent after making my order. I would have given the full five stars if there had been better communication regarding the delivery but this was not necessarily down to Only Oak Furniture.”

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Posted 4 years ago

Thank you for your review, Theresa. We apologize for any miscommunication regarding your delivery and welcome feedback so we can improve further. We are pleased you like your furniture.

Posted 4 years ago

“Unfortunately the ‘order complete ‘ page disappeared almost immediately from my computer which meant I had to contact the office to get details of delivery. Ordered on a Saturday, delivered Friday. Good service, thank you.”

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Posted 4 years ago

Thank you for your review, Joan. Apologies for your order page disappearing. We always welcome feedback so we correct things. We are pleased to of provided you with a speedy delivery of your item.

Posted 4 years ago

“Excellent product looking superb in my lounge ..”

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Posted 5 years ago

Thanks for the great review Ray!

Posted 5 years ago

“no complaints”

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Posted 5 years ago

“Love my new table and chairs. Excellent quality and were very well packaged. Look great in my room and would highly recommend. Only reason I didn’t give them an ‘Excellent’ ratings was delivery was slightly delayed due to stock but when stock was in the delivery was arranged quickly.”

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Posted 5 years ago

Hi Jenny, Thanks for the great and honest review. I'm really glad you are happy with your tables and chairs.

Posted 5 years ago

“I'm very pleased with the quality and value for money of the furniture. The staff I spoke to on the phone were friendly and very helpful. I wasn't so impressed with the delivery. Arriving at 6.35am rather than the 8-10 time slot I had been given.”

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Posted 5 years ago

“Quality goods in perfect condition, delivered well, if a bit behind schedule.”

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Posted 5 years ago

“My lovely oak sideboard is a beautiful addition to my dining room. Service has been good and the delivery team were excellent taking very good care of not only my lovely sideboard but the rest of my dining room furniture.”

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Posted 5 years ago

“The oak hi fi unit I bought is really nice. Clearly very sturdy and constructed and finished to a high standard. Only down side was the long wait. I ordered in June and it was delivered mid August significantly longer than the 3 weeks indicated on the web site. I was notified about the delay straight away and it was not a problem for me. I would definitely purchase from only oak again and I recommend them.”

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Posted 5 years ago

Thank you for the Review, I am really pleased you are happy with the quality of the HiFi unit. I understand you had to wait a little longer than we would of liked you to. However we are working had with our manufactures to increase stock levels to prevent these delays in the future. Sometimes a little wait for quality, beats some of the rubbish out there that can be delivered the next day!

Posted 5 years ago

Only Oak Furniture is rated 4.5 based on 927 reviews