Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 815 Reviews

88 %

of reviewers recommend Only Oak Furniture

4.5

Based on 815 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bunk beds were as described and easy to assemble. Happy with them.”

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Posted 3 years ago

Thank you for the review. We are pleased you are happy with your bunk beds.

Posted 3 years ago

“Although the item arrived a day later than stated- well packed- delivery was with no problems I would use again”

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Posted 3 years ago

Thank you for taking the time to leave a review, Sarah. We apologize for the item arriving a day late and welcome all feedback so we can correct it and provide the best service possible to all of our customers. We look forward to providing you with this in the future.

Posted 3 years ago

“Purchased a table and chairs garden set. Very pleased with the purchase. I was also impressed with the online help prior to my purchase and also with the prompt reply I received to an email I sent after making my order. I would have given the full five stars if there had been better communication regarding the delivery but this was not necessarily down to Only Oak Furniture.”

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Posted 3 years ago

Thank you for your review, Theresa. We apologize for any miscommunication regarding your delivery and welcome feedback so we can improve further. We are pleased you like your furniture.

Posted 3 years ago

“Unfortunately the ‘order complete ‘ page disappeared almost immediately from my computer which meant I had to contact the office to get details of delivery. Ordered on a Saturday, delivered Friday. Good service, thank you.”

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Posted 3 years ago

Thank you for your review, Joan. Apologies for your order page disappearing. We always welcome feedback so we correct things. We are pleased to of provided you with a speedy delivery of your item.

Posted 3 years ago

“Excellent product looking superb in my lounge ..”

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Posted 3 years ago

Thanks for the great review Ray!

Posted 3 years ago

“no complaints”

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Posted 4 years ago

“Love my new table and chairs. Excellent quality and were very well packaged. Look great in my room and would highly recommend. Only reason I didn’t give them an ‘Excellent’ ratings was delivery was slightly delayed due to stock but when stock was in the delivery was arranged quickly.”

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Posted 4 years ago

Hi Jenny, Thanks for the great and honest review. I'm really glad you are happy with your tables and chairs.

Posted 4 years ago

“I'm very pleased with the quality and value for money of the furniture. The staff I spoke to on the phone were friendly and very helpful. I wasn't so impressed with the delivery. Arriving at 6.35am rather than the 8-10 time slot I had been given.”

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Posted 4 years ago

“Quality goods in perfect condition, delivered well, if a bit behind schedule.”

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Posted 4 years ago

“My lovely oak sideboard is a beautiful addition to my dining room. Service has been good and the delivery team were excellent taking very good care of not only my lovely sideboard but the rest of my dining room furniture.”

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Posted 4 years ago

“The oak hi fi unit I bought is really nice. Clearly very sturdy and constructed and finished to a high standard. Only down side was the long wait. I ordered in June and it was delivered mid August significantly longer than the 3 weeks indicated on the web site. I was notified about the delay straight away and it was not a problem for me. I would definitely purchase from only oak again and I recommend them.”

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Posted 4 years ago

Thank you for the Review, I am really pleased you are happy with the quality of the HiFi unit. I understand you had to wait a little longer than we would of liked you to. However we are working had with our manufactures to increase stock levels to prevent these delays in the future. Sometimes a little wait for quality, beats some of the rubbish out there that can be delivered the next day!

Posted 4 years ago

“I was impressed with the process from start to finish, easy to use website, quick response from the ordering team, delivery was prompt , and well within the selected time slot, my item is well made,”

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Posted 4 years ago

Thank you. I am very pleased your purchase was smooth and the goods matched or exceeded your expectations.

Posted 4 years ago

“Great quality coffee table but delivery could have been better”

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Posted 5 years ago

We are pleased you like the coffee table, feel free to post a picture on our Facebook site! Agreed, your delivery could have been better. We did swap form an under performing company during your order, this did not help. However we did get your order to you in under 10 working days. Having cancelled with one company and moved to a new company, it has proved to have been a wise decision in the end. We hope you will consider us again in the future.

Posted 5 years ago

“I bought a pure wicker coat hook unit which unfortunately arrived damaged by the delivery company but Steve managed to resolve the issue straight away without any problems!”

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Posted 5 years ago

“The furniture we received looks good and seems good quality. There were a few dents in the oak beading to the front face of the wardrobe but not bad enough to return. Had issues with delivery but Only Oak Furniture were quick to respond to my complaints. Overall a good experience”

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Posted 5 years ago

“We have just received our extendable dining room table from the Mayan collection. We had an extended wait for this due to its shipping, but had been reassured by Stephen (Company MD) that he was regularly tracking our delivery. The table is lovely and feels very solid and exactly like the pictures shown on the website.”

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Posted 5 years ago

“Really good quality furniture (we bought 3 pieces from the Akora range) they look great and have been made to a high standard. Unfortunately the delivery service was poor. Very slow, limited delivery options, and late notification. But was worth the wait!”

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Posted 5 years ago

Mr Burke, Thank you for you review. I am pleased you like your furniture the Akora range is very popular for that reason. I understand there was some confusion over the original delivery date, which led to you cancelling the first delivery date offered. This did result in our delivery company exceeding our normal 10 working day delivery time but still they managed to deliver within the 20 working days quoted in our terms and conditions. Having said that we are working on improving the service. Your feedback will only help improve the service. Steve Wardle MD

Posted 5 years ago

“Service received has been excellent from placing the order to the communication regarding delivery. I only rated 4 star as the wicker chairs I ordered do not have the leather look strap on the back of each chair as shown in the picture so was a little disappointed about this. Overall pleased and would order again.”

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Posted 5 years ago

“Really good quality chest, very solid and well built so confident it will last. Felt that the communication from Only Oak Furniture after I ordered was a bit scarce but all fine in the end.”

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Posted 5 years ago

Thank you for the feedback. We only contact the customer if we feel the need. We could see that our delivery company were contacting you regularly to arrange a suitable delivery date, so we did not see the need on this occasion to contact you ourselves. Really pleased you like your Ashbury Tall Chest of Drawers.

Posted 5 years ago

“Although paid for , the product was unavailable within the stipulated delivery deadline. The MD was very helpful and personally dealt with the issue and ensured the item was delivered as soon as possible. The quality and finish of were of a good standard.”

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Posted 5 years ago

Mr Greenwood, Sorry about the delay in the delivery, somtimes stock is in shipping and can be subject to delays. When we see an issue such as yours, we do inform the customer within 24Hrs of ordering. I hope you are happy with the comunications you received. Overall I am happy you now have your Gin and Tonic Cabinet and that the quality meets your expectations. Thank you.

Posted 5 years ago

Only Oak Furniture is rated 4.5 based on 815 reviews