Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

“Furniture was lovely, the delivery team were an absolute disgrace. They were appalling and rude to my daughter on day of delivery. We thought the side gate entrance would be easier for them as it was going straight into the kitchen. They said it wouldn’t fit through and would have to go back without even suggesting to attempting to deliver through front door. My daughter who suffers with FND asked them to try the front door and because they had reloaded the item back on the lorry they wound the window down and said No. She stood in front of the van so that they were unable to pull off and had to re try delivery through the front door. The two men did nothing but swear and curse all the time they were delivering the item. They left it in the lounge and my daughter and I had to move it into the kitchen. Absolutely disgusting behaviour from two men whose job role is ‘delivery men’.”

Helpful Report

Posted 11 months ago

Dear Cheryl, Thank you so much for taking the time to provide us with your feedback regarding your experience with Only Oak Furniture. We greatly appreciate your honesty and openness in sharing your concerns. First and foremost, please accept our sincerest apologies for the unsatisfactory behaviour exhibited by our delivery team. We understand how frustrating and upsetting it must have been for both you and your daughter to be subjected to such appalling and rude behaviour. This is certainly not the level of service we strive to provide, and we deeply regret any distress caused. We have taken immediate action to address this issue with our delivery team and ensure that such behavior is not repeated in the future. We value our customers' feedback tremendously, as it allows us to continually improve our services and rectify any shortcomings. Cheryl, we genuinely want to make things right for you. Please let us know how we can improve your experience and regain your trust. We are open to any suggestions you may have and are committed to providing you with a seamless and pleasant shopping experience with Only Oak Furniture. Once again, we offer our sincerest apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. We look forward to hearing from you and resolving this issue to your satisfaction.

Posted 11 months ago

“Good price and the bed arrived undamaged and looks great. Delivery guys were great. Do beware of the delivery times on the website though. Website said 2-3 weeks but once we ordered the confirmation email said 2-3 months. In the end we waited a little longer than that but alls well that ends well!”

Helpful Report

Posted 1 year ago

Dear Les, Thank you so much for taking the time to give Only Oak Furniture a 4-star rating. We truly appreciate your positive feedback and are delighted to hear that you found our prices to be good and that the bed arrived undamaged and looks great. We are also pleased that our delivery team provided excellent service. We apologize for any confusion that may have arisen regarding the delivery times. We understand that this can be frustrating, and we are continually working to improve our communication on our website. Nevertheless, we are thrilled to know that despite the extended wait, everything turned out well in the end. Thank you once again for choosing Only Oak Furniture. We hope to serve you again soon!

Posted 11 months ago

“Good value , good service”

Helpful Report

Posted 1 year ago

Dear Malcolm, Thank you so much for your 5-star rating of Only Oak Furniture! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us. "Good value, good service" is what we strive for, and we are glad that we were able to meet your expectations. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Once again, thank you for choosing Only Oak Furniture and for taking the time to leave us such a wonderful review. We look forward to serving you again in the future.

Posted 11 months ago

“Lovely piece of bedroom furniture. Solid, very well made and will be buying more to compliment the chest of drawers. Excellent service all round. Thank you.”

Helpful Report

Posted 1 year ago

Dear Lesley, Thank you so much for the fantastic 5-star rating and for taking the time to review Only Oak Furniture. We are thrilled to hear that you are satisfied with your purchase and that you find our bedroom furniture to be lovely, solid, and well-made. It's always a pleasure to provide excellent service to our valued customers. We truly appreciate your kind words and your intention to purchase more furniture to complement the chest of drawers. Your support means a great deal to us, and we look forward to serving you again in the future. Once again, thank you for choosing Only Oak Furniture and for your glowing review.

Posted 11 months ago

“Excellent communication and helpful staff when enquiring about furniture. Prompt delivery. Excellent quality furniture.”

Helpful Report

Posted 1 year ago

Dear Julia, Thank you so much for awarding us with a fantastic 5-star rating! We greatly appreciate your feedback and recommendation of Only Oak Furniture. We are thrilled to hear that you had a positive experience with our team. Providing excellent communication and helpful assistance when enquiring about furniture is always our top priority. It's also great to know that our prompt delivery service met your expectations. Moreover, we take immense pride in delivering furniture of exceptional quality, and we are glad that you found our products to be excellent as well. Thank you once again for choosing Only Oak Furniture. We look forward to serving you again in the future!

Posted 11 months ago

“Excellent product.Excellent service.Excellent delivery. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Only Oak Furniture! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We pride ourselves on offering excellent products, providing excellent service, and ensuring excellent delivery, so we are delighted that we could exceed your expectations. Your recommendation means a lot to us, and we're grateful for your support. Once again, thank you for choosing Only Oak Furniture. We look forward to serving you again in the future!

Posted 1 year ago

“Superb service. Quality piece of furniture delivered quickly and carefully. Absolutely delighted!!!🤩”

Helpful Report

Posted 1 year ago

Thank you so much Sharon for your outstanding 5-star rating of Only Oak Furniture! We are thrilled to hear that you had a superb experience with us. We take pride in providing top-notch service and delivering high-quality furniture promptly and with utmost care. Your satisfaction is our absolute delight! Thank you once again for choosing Only Oak Furniture.

Posted 1 year ago

“Very pleased with all the items purchased. The finish on the surfaces is smooth and very pleasing to touch. Looks very good too.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Only Oak Furniture a 5-star rating! We truly appreciate your support and are delighted to hear that you are very pleased with all the items you purchased. It warms our hearts to know that the smooth surfaces and pleasing touch of our furniture have brought you joy. We also take pride in the fact that our pieces look great in your home. Your positive feedback means the world to us.

Posted 1 year ago

“We are so delighted with our bedside cabinets from Only Oak furniture. They were delivered on time and the driver contacted us in plenty of time to make sure we were in. The quality of our purchase is excellent. We definitely recommend Only Oak”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing review and for awarding us a 5-star rating at Only Oak Furniture! We are thrilled to hear that you are delighted with your bedside cabinets. It is wonderful to know that they were delivered on time and that our driver communicated with you in advance. We take immense pride in the quality of our products, and it brings us great joy to know that your purchase met your expectations. Your recommendation means the world to us, and we are truly grateful for your kind words. Thank you once again, and we look forward to serving you again in the future!

Posted 1 year ago

“Outstanding service from start to finish. Excellent product. Delivered at the date and time as emailed. Ensured I inspected the product, very professional and polite delivery. I will definitely be using Only Oak Furniture again.”

Helpful Report

Posted 1 year ago

Thank you for your outstanding review! We're delighted to hear that you had such a positive experience with us, from the initial service to the final delivery. It's wonderful to know that you are pleased with the product and that our delivery team met your expectations with professionalism and politeness. Your satisfaction is our priority, and we're thrilled to have earned your trust. We look forward to serving you again in the future. Thank you for choosing Only Oak Furniture!

Posted 1 year ago

“Absolutely 100% happy with my purchase, communications, delivery slot and delivery. Can’t fault anything. Ordered a number of items”

Only Oak Furniture 5 star review on 13th May 2024

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We're thrilled to hear that you are absolutely 100% happy with your purchase and our services. It's great to know that our communication, delivery slot, and overall delivery process met your expectations. We're also pleased that you were satisfied with the multiple items you ordered. Your satisfaction is our top priority, and we're grateful for your positive feedback. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Posted 1 year ago

“Very satisfied overall with purchase experience. Minor issue with order (received wrong handles) was rectified quickly. Would have no hesitation in buying from them again.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Only Oak Furniture! We are delighted to hear that you had a very satisfying overall purchase experience with us. We are sorry to hear about the minor issue with your order, but we are glad that we were able to rectify it quickly for you. Your feedback means a lot to us and we truly appreciate your support. We are thrilled to know that you would have no hesitation in buying from us again. We look forward to serving you in the future and providing you with another seamless shopping experience. Thank you once again for choosing Only Oak Furniture!

Posted 1 year ago

“We are really pleased with our TV unit. Would highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much, Pauline, for your fantastic 5-star rating of Only Oak Furniture! We truly appreciate your kind words and recommendation. We are delighted to hear that you are really pleased with your TV unit. It means a lot to us that you had a positive experience with our furniture. Thank you again for choosing Only Oak Furniture!

Posted 1 year ago

“Lovely oak bookcase, beautifully made - delivery in promised time - frame. Excellent service overall from Only Oak Furniture.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating and for taking the time to review Only Oak Furniture! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We're delighted to know that you love your lovely oak bookcase and found it beautifully made. Our team works hard to craft furniture of the highest quality, so it's incredibly gratifying to receive your kind words. It's great to hear that the delivery was made within the promised timeframe, ensuring a hassle-free experience for you. We strive to provide excellent service to all our valued customers, so it's wonderful to know that we succeeded in meeting your expectations. Thank you again for choosing Only Oak Furniture, and we look forward to serving you in the future.

Posted 1 year ago

“After having trouble with the delivery the Kitchen Island arrived and packed very well. We are very pleased with the quality of the unit but we couldn't check it was ok while the delivery men were here as they put it in the middle of the kitchen all packed up and then left. So we unpacked it and to our relief all was ok. So in the end we received our unit in good condition and we are very pleased with the result. Many thanks for well made unit at an affordable price.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Only Oak Furniture a 4-star rating. We truly appreciate your feedback and are thrilled to hear that you are pleased with the quality of the Kitchen Island. We apologize for the trouble you experienced with the delivery, but we are glad to know that it arrived in good condition and was packed well. We understand your concern about not being able to check it while the delivery men were present, but we are glad to hear that all was okay when you unpacked it. We are committed to providing well-made units at affordable prices, and we are delighted that you are happy with the result. If you ever need assistance in the future, please do not hesitate to reach out. Once again, thank you for your support and for choosing Only Oak Furniture.

Posted 1 year ago

“Doing business with Only Oak Furniture is hassel free, from begining to end.You always know where you are in the transaction and the delivery staff are so helpful.They placed my item inside the house as it was too heavy for me to lift.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Only Oak Furniture with 5 stars! We greatly appreciate your feedback and are thrilled to hear about your hassle-free experience from beginning to end. At Only Oak Furniture, we strive to provide our customers with a seamless and transparent transaction process. We understand the importance of keeping you informed at every step, ensuring that you always know where you are in the transaction. Our dedicated delivery staff also take great pride in going above and beyond to assist our customers. We are delighted that they were able to place your item inside your house, considering its weight. It is our goal to make your furniture delivery as convenient and helpful as possible. Thank you once again for your outstanding review. Our team at Only Oak Furniture is committed to providing exceptional service and we look forward to serving you again in the future.

Posted 1 year ago

“Beautiful piece of furniture purchased online considerably cheaper than on other sites. Delivered within the specified time frame. The delivery people unboxed the sideboard, placed it in position and removed all the packaging at no extra cost. Would highly recommend this company.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star rating of Only Oak Furniture! We truly appreciate your kind words and support. We are delighted to hear that you found the piece of furniture you purchased online to be beautiful and at a considerably lower price than other sites. It's great to know that our delivery team was able to deliver within the specified time frame and provided an excellent service by unboxing the sideboard, placing it in position, and removing all the packaging without any extra charges. Your recommendation means the world to us, and we are thrilled to have met your expectations. We look forward to serving you again in the future. ]

Posted 1 year ago

“Great service, great quality and great price - highly recommend”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We genuinely appreciate your support and are thrilled to hear that you had a great experience with Only Oak Furniture. Your kind words, "Great service, great quality, and great price - highly recommend," are truly motivating for us. We strive to provide the best service, quality, and value for our customers, and it's wonderful to know that we succeeded with your recent purchase. Once again, thank you for your recommendation.

Posted 1 year ago

“Very pleased with the excellent service given , would highly recommend”

Helpful Report

Posted 1 year ago

Dear John, Thank you so much for your fantastic 5-star rating of Only Oak Furniture! We are thrilled to hear that you are very pleased with the excellent service provided by our team. Your recommendation means the world to us. We take pride in delivering exceptional customer service, and it is delightful to know that we have met your expectations. Should you need any further assistance or have any inquiries, please do not hesitate to reach out. We are always here to help. Thank you again for choosing Only Oak Furniture. We look forward to serving you again in the future.

Posted 1 year ago

“We had trawled the internet looking for an oak TV unit, they were all too small or not solid oak. Then we found Only Oak Furniture. I ordered the unit and was really impressed at how quickly the delivery slots were offered. I contacted customer service to change the delivery address and the lady I spoke to was exceptional and went out of her way to accomodate the change. When the unit arrived I was totally blown, I expected it to be good but the quality, finish and design are honestly superb! It looks beautiful and finished our living off perfectly. Great work Only Oak Furniture, I would highly recommend this company to anyone looking a quality piece of furniture.”

Helpful Report

Posted 1 year ago

Dear Sammy,Thank you so much for your 5-star rating and for sharing your positive experience with Only Oak Furniture. We are thrilled to hear that you had such a fantastic experience with us. We understand how frustrating it can be to find the perfect oak TV unit, and we are delighted that you found exactly what you were looking for with Only Oak Furniture. Our team works hard to provide a wide selection of high-quality, solid oak furniture to meet our customers' needs. We are also glad to hear that our delivery slots met your expectations and that our customer service team was able to accommodate your change of delivery address. We take pride in going the extra mile for our customers. To hear that you were blown away by the quality, finish, and design of the unit brings us great joy. Our aim is to provide furniture that not only meets your expectations but exceeds them. Thank you again for recommending Only Oak Furniture. We truly appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture Reviews