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Online Lighting Reviews

4.4 Rating 1,058 Reviews
86 %
of reviewers recommend Online Lighting
Company Reviews Product Reviews
1,913
 Metrics Info
4.4
Based on 1,058 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Online Lighting Reviews

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Hilary Male
Verified Buyer
“I have received the wrong lights, I ordered 2 hotel bedside lights with reading lamps and received 2 outside Solar lights! They did arrive on the correct day. I have e-mailed twice, and I am still waiting for a response. A phone number would be useful to be able to speak to someone directly. The electrician is booked in for next Monday and I was hoping to have received the lights I paid for, for him to fit them. Very disappointing.”
Helpful Report
Posted 3 years ago
Sincere apologies for our error made with your order. Pleased to note all has been resolved. The Customer Care Team
Posted 1 year ago
Andrew Farr
Verified Buyer
“great service, a good delivery time and a great product and good value”
Helpful Report
Posted 3 years ago
Lynda Davis
Verified Buyer
“Very bad customer service paid for my light and waited 3 months for delivery”
Helpful Report
Posted 3 years ago
So sorry for the long delay. Unfortunately the prevailing circumstances surrounding covid had an effect on Supply Chains globally. The Customer Care Team
Posted 1 year ago
Mr C
Verified Buyer
“Hi, We are very pleased with our order of two outside brown up and down lights which we received yesterday, quite soon after our order was placed Thank you. Our only concern is that the lights are quite large (I should have checked the dimensions before ordering). Do you sell the same lights but in a smaller size, if not then we will use the ones that we have. Thank you Chris & Sharon Smith”
Helpful Report
Posted 3 years ago
Sharon Manning
Verified Buyer
“Excellent service. I ordered my light and received it within 36 hours. I would definitely recommend Online Lighting.”
Helpful Report
Posted 3 years ago
Angela O
Verified Buyer
“I ordered early evening, paid for express delivery that said 1-2 days and I was amazed to receive my order the next morning! Great stuff.”
Helpful Report
Posted 3 years ago
John Marchment
Verified Buyer
“Ordered on Tuesday received today (Thursday). Standard free delivery. Can’t get better without paying extra.”
Helpful Report
Posted 3 years ago
Francis Tierney
Verified Buyer
“Excellent service”
Helpful Report
Posted 3 years ago
Jessy Brown
Unverified Reviewer
“Worst customer service and I'm still waiting for my order after a month. There was no reaching out to me to let me know and I did not get a confirmation that my order was been processed”
Helpful Report
Posted 3 years ago
I am sorry you appear to be so disappointed with your experience. Order confirmations are emailed automatically to the email address supplied when an order is placed. The carriers had difficultly delivering unfortunately and as such returned the parcel to us when no contact was received from you after several attempts to get in touch. The Customer Care Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Really disappointed with delivery. Ordered a light on March 9th and still a month later I still have no light. I have emailed them to chase it up and every time told it is delayed due to transit from overseas. It is now expected 23rd April but I’m not holding out much hope for that date either!! Would be a good idea for them to mention when ordering that there is a huge delay on any light fittings from abroad. Check your item is in stock and how long for delivery before you order and pay!”
Helpful Report
Posted 3 years ago
Thank you for your feedback. Just to advise, stock status is shown at the checkout PRIOR to any payment being made to allow customers make the choice to go ahead with the transaction or choose an alternative product. The Customer Care Team
Posted 2 years ago
Kristina Wilkinson
Verified Buyer
“Brilliant efficient service. Light well wrapped and protected. Thrilled with my purchase.”
Helpful Report
Posted 3 years ago
Frances Elizabeth Lamb
Verified Buyer
“Easy to navigate website ordered on friday delivered today very well packaged and clearly marked fragile.”
Online Lighting 5 star review on 5th April 2021
Helpful Report
Posted 3 years ago
Gary Derbyshire
Verified Buyer
“Very stylish looking lights”
Helpful Report
Posted 3 years ago
David Underhill
Verified Buyer
“Best price on the internet and fast delivery”
Helpful Report
Posted 3 years ago
MR T
Verified Buyer
“Excellent service and delivery time would use again”
Helpful Report
Posted 3 years ago
Frederick Redfern
Verified Buyer
“Excellent service quality product would recommend”
Helpful Report
Posted 3 years ago
Diane Birdsall
Verified Buyer
“Just received the Pendant outside light. The light was delivered sooner than expected as only paid for standard delivery. I received emails to let me know order went through ok and info on delivery. Well packaged.”
Helpful Report
Posted 3 years ago
Sonjah Meade
Verified Buyer
“Absolutely stunning lights for the price very pleased”
Helpful Report
Posted 3 years ago
Josephine Evans
Verified Buyer
“Easy to use website and quick delivery. Always kept up to date with progress of despatch & delivery”
Helpful Report
Posted 3 years ago
Kevin Duguid
Verified Buyer
“Excellent service all round, will definately use again and recommend”
Helpful Report
Posted 3 years ago
Online Lighting is rated 4.4 based on 1,058 reviews
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