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Online Lighting Reviews

4.4 Rating 1,055 Reviews

86 %

of reviewers recommend Online Lighting

Company Reviews

Product Reviews

4.4

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 2nd March 2024

Online Lighting 5 star review on 9th February 2024

Leanne Schiavone

Online Lighting 5 star review on 7th February 2024

Patricia Groves

Online Lighting 5 star review on 31st January 2024

Online Lighting 5 star review on 24th January 2024

Online Lighting 5 star review on 16th January 2024

FEYISHOLA GALLAGHER

Online Lighting 5 star review on 21st December 2023

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the remote controled, battery operated picture light and I am very impressed with the quality and ease of assembly. Delivery was great and on time. Unfortunately the remote control sent with the light doesn’t work. I have sent an enquiry into customer service so will see how responsive they are before giving more stars.”

Posted 1 month ago

Thanks for taking the time to comment, it looks great in your space. Kind Regards Customer Service

Posted 1 month ago

“These lights are lovely but unfortunately one of the bulbs is missing from the park which ruins the whole thing”

Posted 2 years ago

So sorry you are disaponted and your lights are not perfect. We will contact you to resolve this issue. The Customer Care Team

Posted 2 years ago

“Waited a long time for delivery and box damaged on arrival love my lights so worth the wait and”

Posted 2 years ago

Sincere apologies your order arrived with the packaging less than pristine. The Customer Care Team

Posted 2 years ago

“I am currently awaiting my non delivery of goods to be sorted out by Customer Services. Certainly the service of delivery was quick but I still don't have my goods. I feel the non delivery is due to the carrier "Hermes" saying that my goods had been delivered when they had not. Hopefully, I will receive my goods soon, and then I will award 5 stars!”

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Paid extra for faster delivery, thought that meant lamp and bulbs. Bulbs arrived next day but lamp not here yet. When the invoice came through it said 3-5 working days, didn't see that when I ordered it. Very disappointed with the service.”

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Online Lighting dispatched the order on time. However, the courier has failed to deliver or have lost the parcel as it is still showing out for delivery. Tried to contact the company but still waiting on a reply.”

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Product is marvellous and very well priced. Unfortunately I received no e-mail acknowledgement of order or a reply to a query I sent to you. This morning product arrived with no notification of it being delivered, which was a surprise, as it was showing on your website as "out of stock" luckily I was in the house.”

Posted 2 years ago

I am really sorry that you feel your experience shopping with us wasn’t as it should have been. The Customer Care Team

Posted 2 years ago

“Product is good, delivery time was excellent, but only once they actually sent it!! Item showed as ‘In stock’, I paid for delivery in 1-2 days, item arrived 5 days later, no answers to emails and finally got through on the online chat, no reasons given.”

Posted 3 years ago

I am really sorry that you feel your experience shopping with us wasn’t as it should have been. The Customer Care Team

Posted 2 years ago

“I ordered 2 outdoor lamps and the bulbs. There was a long delay with delivery as the bulbs were not in stock and there was no communication other than my emails chasing the order. When the product finally arrived I was pleased with the quality it was just the lack of customer care.”

Posted 3 years ago

I'm so sorry you are not happy with your experience shopping with us. The Customer Care Team

Posted 1 year ago

“Looks gorgeous, unfortunately it was delivered damaged, which for a £100 lamp is not very good. Very nervously managed to straighten it, but very nearly sent it back !!”

Posted 3 years ago

“stand itself o.k, but the shade is very cheap and tacky!”

Posted 3 years ago

“I received the clip on lamp today which looks good but I can't issue a full review yet as I havent received the budget I also ordered at the same time”

Posted 3 years ago

“I ain’t received it yet. Ordered on the 08/01, still waiting. I’m sure the light will be quality, but delivery not so good”

Posted 3 years ago

“I ordered light on 7 January and received an automatic acknowledgement of my order. I am now awaiting further news of despatch date. Difficult to review so little activity. I suggest you schedule request for reviews further down the line!”

Posted 3 years ago

“Love my light , but i was very close to not accepting it from the courier because the box was battered and completely open underneath, thankfully light survived”

Posted 3 years ago

“Excellent website and excited about receiving product, only issue is that I have not received a confirmation email from company - only have receipt via paypal. Excited for product arrival.”

Posted 3 years ago

“Although a nudge was required to get stock information, when it arrived they despatched it immediately - good service.”

Posted 3 years ago

“Delivery was super quick sooner and im happy with how the light looks, but i was surprised to see how there was nothing inside the box to protect the light. No extra bubble wrap, or like thereof. The smaller contents of the box were not packaged at all and were floating about at the bottom of the box. The light was in a plastic bag which wasnt secured. Also, a couple of the plastic lamp holders were bent, and i had to straighten these out. Im hoping it still works. There were no instructions included on how to fit the crystals either. I mean, i know i got the item on sale, but i didnt expect this.”

Posted 3 years ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 2 years ago

“Firstly I have sent an email to Online Lighting on their website regarding my order. I have NOT received a reply to date regarding this as of 25.11.20. The Standard Light I received - the Cord was TWISTED in 2 places, hence the main structure is a bit 'UNSTEADY'. The Clips for the Globe Light was VERY TIGHT, hence the Globe itself could not be placed on top. l have had to PURCHASE A REGULAR Lamp Shade to COMPENSATE FOR THIS. NOT HAPPY having to do this. I had initially noted the previous Reviews, hence my purchasing of this item. Rather DISAPPOINTED. However, as it will cost me to send back, I shall not be returning. Hence only 3 STARS. (:-(”

Posted 3 years ago

“I was delighted that my light was on its way to me so soon after ordering. So that’s the good bit. However, it didn’t arrive as promised. Hermes promised delivery Thursday between 4 pm -6 pm but claimed first of all the courier had issue with access(?) There are no access issues whatsoever.,I am very conveniently located. Then it was claimed I wasn’t in. I’d been in all day! Cooking in my kitchen right at the front of my house so I’d see anybody coming to my door. No card was left. So disappointed that my light didn’t arrive. Hence only 3 stars.”

Posted 3 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

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Online Lighting is rated 4.4 based on 1,055 reviews