Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.44

4.4 Rating 1,068 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 5th December 2024

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received the lamp because the carrier used by Online Lighting, Fedex, has twice (without prior warning as to the time) attempted delivery when I am not at home. The third attempt will be made today at some unknown time before 6pm, but again I am not at home. Other delivery companies offer alternative options (such as leaving in a safe place or with a neighbour) but not Fedex (or perhaps Online Lighting as precluded this in their instructions to Fedex). Either way ... so far, so unimpressed ....”

Helpful Report

Posted 1 week ago

“Very happy with lamp and extremely quick delivery”

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Posted 4 weeks ago

“Great company ordered lights and bulbs, came next day and one bulb had broken, I sent an email and I git another one the next day,great service”

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Posted 1 month ago

“Excellent service, quick delivery. Well packaged.”

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Posted 1 month ago

“A good quality light- simple yet effective.”

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Posted 1 month ago

“Fantastic product. Great value and super fast delivery. Outstanding.”

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Posted 2 months ago

“Bought Ivy lights in the sale,delivery was great,speedy and put the lights out whenever I got them they came on that night and they look brilliant,really happy with my purchase.”

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Posted 2 months ago

“Only giving 1 star as have to give something. Terrible company, firstly light fitting arrived with parts missing they were going to be sent out, ok fine. Electrician had removed our old bathroom light, fitted this new light and the light itself did not work so he had to remove the faulty fitting and replace it with our old light fitting. £40 it cost me for that little exercise! Online lighting company did refund the cost of the light fitting eventually, however Online lighting company will not cover electricians expenses even though it was their faulty fitting that caused the problem. I made the original complaint to them in April, twice I chased them and no response to my request to cover the electrician cost. I got an email from them last week (august) in which they referred to me as she! Who am I the cats mother!!! Very shoddy customer service would not recommend them at all”

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Posted 3 months ago

“No setup instructions light staying on all the time”

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Posted 3 months ago

“nice ceiling lamp, packed well but was damaged. Had to re glue it as it had come undone.Have reported it still waiting a repy”

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Posted 4 months ago

“Very fast (next day) delivery, well packed, recommended.”

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Posted 4 months ago

“Only just received these today and they look very nice - not put them up yet but very happy with them.”

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Posted 7 months ago

“Really quick delivery, very easy to use website and would definitely buy from again. Light looks great and cannot wait to put it in my daughter’s room as the finishing touch.”

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Posted 7 months ago

“Item sent was not the item bought. Cheaper model sent than the more powerful one.”

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Posted 7 months ago

“Super quick delivery. The item is lovely and easy to fit.”

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Posted 7 months ago

Thanks for taking the time to comment, much appreciated. Kind Regards

Posted 7 months ago

“Four lights ordered arrived on time and the return of one spotlight went smoothly”

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Posted 8 months ago

“Orderd a light over a month ago and still not received. Had to chase up and am now waiting a refund. If you’re on a deadline for your product I would avoid!”

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Posted 8 months ago

Thanks for taking the time to comment. Perhaps you could send identifying details to customerservice@onlinelighting.co.uk as despite our best efforts we cannot locate you on our system. Have you contacted the correct retailer? Kind Regards

Posted 8 months ago

“First class service and good web site would use you again if required.”

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Posted 9 months ago

Thanks for your lovely comments, much appreciated. Kind Regards Customer Service

Posted 8 months ago

“Am absolutely thrilled with my picture light! It arrived the following day and was so easy to put up. Thank you 👍😊”

Online Lighting 5 star review on 2nd March 2024

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Posted 9 months ago

Thank you so much for your lovely feedback. We are delighted you are so pleased with your purchase. Kind Regards Customer Service

Posted 8 months ago

“I purchased the remote controled, battery operated picture light and I am very impressed with the quality and ease of assembly. Delivery was great and on time. Unfortunately the remote control sent with the light doesn’t work. I have sent an enquiry into customer service so will see how responsive they are before giving more stars.”

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Posted 9 months ago

Thanks for taking the time to comment, it looks great in your space. Kind Regards Customer Service

Posted 8 months ago

Online Lighting is rated 4.4 based on 1,068 reviews