Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,075 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

Write Your review

Tell us how Online Lighting made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Online Lighting 5 star review on 30th March 2025

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. We are very happy with the quality of the lights purchased. Delivery and quality was all great.”

Helpful Report

Posted 1 month ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service Regards, Customer Care Team

Posted 1 month ago

“I would like to give you a good review,unfortunately it's not possible.FedEx should have delivered the light this morning,I had an email to say 'sorry I missed you'. I was here all day,the garage door was up so it was obvious I was here.Nobody rang the bell or knocked. I don't believe they did try to deliver it.They say they will try to deliver on Tuesday before 6 pm.This is ridiculous,most delivery companies can give an estimated time.Its not the first time I have had issues with fedex.An online chat with them was a waste of time,just said they hope it doesn't happen again.I know I will be out part of Tuesday so if this happens again what do I do? Thanks Margaret Elliott”

Helpful Report

Posted 1 month ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to Fedex Regards, Customer Care Team

Posted 1 month ago

“No confirmation of order money taken and no goods arrived tried ringing multiple times NO Answer .”

Helpful Report

Posted 2 months ago

I am sorry that have not received your confirmation or order. I am unable to locate an order from your details. Please call us on 0345 646 1139 to discuss or email customerservice@onlinelighting.co.uk

Posted 2 months ago

“Terrible customer service. First up our item was very late in arriving even though the website talks about how quick items would be despatched. When we chased this up it was then despatched. Then our items arrived and were faulty and we emailed customer service to explain. They initially responded saying they would send replacement lights and we he haven’t heard a word since despite us emailing 4 or 5 times to follow up. Extremely dissappointed and very poor customer service.”

Helpful Report

Posted 4 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. I can see replacements were shipped to you on the 18th February, please do check your junk/spam folder as we may have ended up in there by mistake. Kind regards Customer Care Team

Posted 3 months ago

“Beautiful lamp! Exactly as the photo and looks perfect in my hallway! Delivery was super speedy too Brilliant- will use again”

Helpful Report

Posted 5 months ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service. Kind regards Customer Care Team

Posted 3 months ago

“Orderd my Light lunch time Monday. Deliverd 3-15 The next day Tuesday. 100%”

Helpful Report

Posted 5 months ago

Thank you, we very much value our customer’s feedback. Kind regards Customer Care Team

Posted 3 months ago

“I have not yet received the lamp because the carrier used by Online Lighting, Fedex, has twice (without prior warning as to the time) attempted delivery when I am not at home. The third attempt will be made today at some unknown time before 6pm, but again I am not at home. Other delivery companies offer alternative options (such as leaving in a safe place or with a neighbour) but not Fedex (or perhaps Online Lighting as precluded this in their instructions to Fedex). Either way ... so far, so unimpressed ....”

Helpful Report

Posted 6 months ago

“Very happy with lamp and extremely quick delivery”

Helpful Report

Posted 6 months ago

“Great company ordered lights and bulbs, came next day and one bulb had broken, I sent an email and I git another one the next day,great service”

Helpful Report

Posted 7 months ago

“Excellent service, quick delivery. Well packaged.”

Helpful Report

Posted 7 months ago

“A good quality light- simple yet effective.”

Helpful Report

Posted 7 months ago

“Fantastic product. Great value and super fast delivery. Outstanding.”

Helpful Report

Posted 8 months ago

“Bought Ivy lights in the sale,delivery was great,speedy and put the lights out whenever I got them they came on that night and they look brilliant,really happy with my purchase.”

Helpful Report

Posted 8 months ago

“Only giving 1 star as have to give something. Terrible company, firstly light fitting arrived with parts missing they were going to be sent out, ok fine. Electrician had removed our old bathroom light, fitted this new light and the light itself did not work so he had to remove the faulty fitting and replace it with our old light fitting. £40 it cost me for that little exercise! Online lighting company did refund the cost of the light fitting eventually, however Online lighting company will not cover electricians expenses even though it was their faulty fitting that caused the problem. I made the original complaint to them in April, twice I chased them and no response to my request to cover the electrician cost. I got an email from them last week (august) in which they referred to me as she! Who am I the cats mother!!! Very shoddy customer service would not recommend them at all”

Helpful Report

Posted 9 months ago

“No setup instructions light staying on all the time”

Helpful Report

Posted 9 months ago

“nice ceiling lamp, packed well but was damaged. Had to re glue it as it had come undone.Have reported it still waiting a repy”

Helpful Report

Posted 10 months ago

“Very fast (next day) delivery, well packed, recommended.”

Helpful Report

Posted 10 months ago

“Only just received these today and they look very nice - not put them up yet but very happy with them.”

Helpful Report

Posted 1 year ago

“Really quick delivery, very easy to use website and would definitely buy from again. Light looks great and cannot wait to put it in my daughter’s room as the finishing touch.”

Helpful Report

Posted 1 year ago

“Item sent was not the item bought. Cheaper model sent than the more powerful one.”

Helpful Report

Posted 1 year ago

Online Lighting is rated 4.4 based on 1,075 reviews