Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,081 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

Write Your review

Tell us how Online Lighting made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Online Lighting 5 star review on 26th June 2025

224

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery and the quality of the product is fantastic! Has really transformed my hallway, super easy to install and the magnetic hold to the holder it’s brilliant! Do not hesitate to buy this, you will NOT regret it! Stunning product at a phenomenal price!”

Helpful Report

Posted 2 weeks ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service Regards, Customer Care Team

Posted 2 weeks ago

“It quickly became clear that recovering my lost money was going to be an uphill battle. I felt stuck, frustrated, and unsure of what to do next. I ended up confiding in a trusted friend and shared the entire ordeal. Their response was immediate—they urged me to report the issue to NOVARECOUP.ORG. I was skeptical but grateful for the advice, so I decided to give it a try. To my absolute surprise, I got my money back within a week. The speed and success of the recovery were far beyond anything I expected.”

Helpful Report

Posted 1 month ago

I cannot find your details on our system. Please contact customerservice@lighting-direct.co.uk to discuss further I believe you have review us in error

Posted 1 month ago

“I've been asked for a review and I can't even get the light delievered to me. A bit dissapointing.”

Helpful Report

Posted 1 month ago

“I would not recommend buying from here in my experience. They do not deliver next day, no facility to cancel, the return method that you have pay for does not work, customer service email does not reply to you to work together to solve and there is no telephone number to speak to someone - one of the worst stressful experiences i have had with a company in a long time as I paid for a produce and a return that neither are any use to me 😡”

Helpful Report

Posted 1 month ago

“Excellent customer service. We are very happy with the quality of the lights purchased. Delivery and quality was all great.”

Helpful Report

Posted 2 months ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service Regards, Customer Care Team

Posted 2 months ago

“I would like to give you a good review,unfortunately it's not possible.FedEx should have delivered the light this morning,I had an email to say 'sorry I missed you'. I was here all day,the garage door was up so it was obvious I was here.Nobody rang the bell or knocked. I don't believe they did try to deliver it.They say they will try to deliver on Tuesday before 6 pm.This is ridiculous,most delivery companies can give an estimated time.Its not the first time I have had issues with fedex.An online chat with them was a waste of time,just said they hope it doesn't happen again.I know I will be out part of Tuesday so if this happens again what do I do? Thanks Margaret Elliott”

Helpful Report

Posted 2 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to Fedex Regards, Customer Care Team

Posted 2 months ago

“I still haven't received my item!! I do not reccomend this company I think it is a scam. It was supposed to be next day delivery, it has now been a week. I have hear nothing!!! DO NOT ORDER!!!!!”

Helpful Report

Posted 3 months ago

“No confirmation of order money taken and no goods arrived tried ringing multiple times NO Answer .”

Helpful Report

Posted 4 months ago

I am sorry that have not received your confirmation or order. I am unable to locate an order from your details. Please call us on 0345 646 1139 to discuss or email customerservice@onlinelighting.co.uk

Posted 4 months ago

“The wall light is simple and usable, unfortunately online lighting did not advise at time of placing order 30/11/24 and taking payment that same was out of stock until 15/01/25, and after i sent them numerous emails asking for update or refund I received no reply it was only when I contacted paypal that I received an email next day to say item had been dispatched !!!, sorry but I would not recommend purchasing from this company”

Helpful Report

Posted 5 months ago

“Terrible customer service. First up our item was very late in arriving even though the website talks about how quick items would be despatched. When we chased this up it was then despatched. Then our items arrived and were faulty and we emailed customer service to explain. They initially responded saying they would send replacement lights and we he haven’t heard a word since despite us emailing 4 or 5 times to follow up. Extremely dissappointed and very poor customer service.”

Helpful Report

Posted 5 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. I can see replacements were shipped to you on the 18th February, please do check your junk/spam folder as we may have ended up in there by mistake. Kind regards Customer Care Team

Posted 4 months ago

“Beautiful lamp! Exactly as the photo and looks perfect in my hallway! Delivery was super speedy too Brilliant- will use again”

Helpful Report

Posted 6 months ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service. Kind regards Customer Care Team

Posted 4 months ago

“Orderd my Light lunch time Monday. Deliverd 3-15 The next day Tuesday. 100%”

Helpful Report

Posted 6 months ago

Thank you, we very much value our customer’s feedback. Kind regards Customer Care Team

Posted 4 months ago

“I have not yet received the lamp because the carrier used by Online Lighting, Fedex, has twice (without prior warning as to the time) attempted delivery when I am not at home. The third attempt will be made today at some unknown time before 6pm, but again I am not at home. Other delivery companies offer alternative options (such as leaving in a safe place or with a neighbour) but not Fedex (or perhaps Online Lighting as precluded this in their instructions to Fedex). Either way ... so far, so unimpressed ....”

Helpful Report

Posted 7 months ago

“Very happy with lamp and extremely quick delivery”

Helpful Report

Posted 8 months ago

“Great company ordered lights and bulbs, came next day and one bulb had broken, I sent an email and I git another one the next day,great service”

Helpful Report

Posted 8 months ago

“Excellent service, quick delivery. Well packaged.”

Helpful Report

Posted 8 months ago

“A good quality light- simple yet effective.”

Helpful Report

Posted 8 months ago

“Fantastic product. Great value and super fast delivery. Outstanding.”

Helpful Report

Posted 9 months ago

“Bought Ivy lights in the sale,delivery was great,speedy and put the lights out whenever I got them they came on that night and they look brilliant,really happy with my purchase.”

Helpful Report

Posted 9 months ago

“Only giving 1 star as have to give something. Terrible company, firstly light fitting arrived with parts missing they were going to be sent out, ok fine. Electrician had removed our old bathroom light, fitted this new light and the light itself did not work so he had to remove the faulty fitting and replace it with our old light fitting. £40 it cost me for that little exercise! Online lighting company did refund the cost of the light fitting eventually, however Online lighting company will not cover electricians expenses even though it was their faulty fitting that caused the problem. I made the original complaint to them in April, twice I chased them and no response to my request to cover the electrician cost. I got an email from them last week (august) in which they referred to me as she! Who am I the cats mother!!! Very shoddy customer service would not recommend them at all”

Helpful Report

Posted 10 months ago

Online Lighting is rated 4.4 based on 1,081 reviews