Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,080 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 21st July 2025

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and quick delivery. Always kept up to date with progress of despatch & delivery”

Helpful Report

Posted 4 years ago

“Excellent service all round, will definately use again and recommend”

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Posted 4 years ago

“Fast delivery The lamps were fantastic very good value for money”

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Posted 4 years ago

“First of all, the bulbs are glass not plastic, so if you have boys in the garden like I do, it can be tricky. I loved them when they first arrived. They looked great, but as soon as I opened them, one didn't work. As one of my cheap plastic ones has melted under the sun, I exchanged the light and solar panel, so that was it, or so I thought! They lighted up for most of the night, sometimes even still given a bit of light at 5 or 6 am! Friends complimented them, it was a win/win, or so I thought! To wanted to make sure I would have them all shiny and lovely for this Spring/Summer, so I packed them carefully away before the weather got bad. I took them out, turned them on, and only 2 worked!!! I have been charging them an off/on button broke as I turned it on, in short, I now only have 2 working, which one of them might be the one I replaced from the start. Looked great, give great light, but they don't last. A complete waste of money!”

Helpful Report

Posted 4 years ago

Thank you for getting in touch with us. In relation to your first sentence, we describe the bulbs correctly on our website as glass so customers are fully aware of what they are purchasing. What point you are making therefore is not very clear I'm afraid. As such as with any fragile item careful handling is required. These solar lights have been extremely popular with customers, receiving very positive reviews, both for how they look when illuminated and also for the price point of less than £20.00 for six lights, Angus. The Customer Care Team

Posted 3 years ago

“Needed a lamp to compliment the newly decorated lounge. The only one suitable was from online lighting. Ordering was simple only took a minute. Arrived on time exactly as shown in the photo on line. Well packed. Easy process from ordering to delivery. Would highly recommend this company and lighting. Thank you.”

Online Lighting 5 star review on 1st April 2021

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Posted 4 years ago

“Very rapid next day delivery, and exactly the same pattern as a fitting I was trying to match. BUT the delivery driver just dumped the parcel in front of the front door without ringing the bell.”

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Posted 4 years ago

“I would have loved to write a review, but I have not received the lamp as even after paying extra for express delivery the item was not delivered within the advertised timeframes....”

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Posted 4 years ago

Sincere apologies for the transit delays. The Customer Care Team

Posted 3 years ago

“Part of the order (bulbs) arrived. Website was showing that my item is available to purchase However, now is showing as redy to pre order for May. What am I supposed to do as I can't complete the rest of renovation and I've got little baby at home! Will update whether I will manage to get my money back and how quick.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. I'm sorry but there is a misunderstanding here. The product in question was not showing as available for immediate dispatch on our website. Also, at the checkout prior to payment being made the stock status is made clear to customers in the event any delay is not convenient to them. The Customer Care Team

Posted 3 years ago

“Love love love this lamp! Especially when lite up, so sparkly!”

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Posted 4 years ago

“Very nice light pendant, at reasonable price. Delivery time was good, came about 10 days after ordered”

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Posted 4 years ago

“Fast delivery competitive prices”

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Posted 4 years ago

“One star for style. Otherwise rather poor design and construction. Heavy construction in steel and required an additional special mounting bracket to be made to support the weight from ceiling plaster board to spread load. The plastic cord reel was no up to free 'rise and fall' operation. Cord came off plastic winding mechanism and had to be rebuilt to restore height adjustment. Now adjusted to a fixed position to save future damage if 'rise and fall' Lower Stainless steel mounting disc not concentric ring but 'D' shaped. Poor quality control in manufacturing. Now up and working in a limited mode after re-engineering. Overall a rather poor product. Price was about £100 sterling. I declined to return so next comment not tested.”

Helpful Report

Posted 4 years ago

I am sorry you were disapointed with your purchase. Our Customer Care Team would have been more than happy to rectify matters to your satisfaction given the opportunity and could have provided assistance with regard to the operation of the light. Previous purchasers of this product have not reported having to make any modifications. We would always suggest an experience qualified contractor is engaged to carry out installations to minimise the potential for issues to arise. The Customer Care Team

Posted 3 years ago

“Don't buy from this company. The descriptions are misleading and thr customer service is shocking.”

Helpful Report

Posted 4 years ago

Our customer care team endeavoured to assist you as best we possibly could. We are sorry you were disappointed with your choice of product but pleased the flexibility of our returns service meant items could be easily returned for refund. The Customer Care Team.

Posted 3 years ago

“Lovely lights. However trying to unravel them was quite hard and took about 20-30 minutes to unravel before I could place them.”

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Posted 4 years ago

“This is not a £60 light, build is cheap, adjustment is course. Don’t know how long it will last, I would estimate two winters?”

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Posted 4 years ago

I am sorry you appear disappointed. Any customer who is not delighted with their choice can return via the portal on our website. The Customer Care Team

Posted 3 years ago

“Good, quick reliable service.”

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Posted 4 years ago

“The latest order for three lights arrived yesterday and one of the lights had smashed glass, which has been notified but no response received about a replacement”

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Posted 4 years ago

Thank you for your feedback. I note a replacement was sent to you within 24 hours of damage being reported. The Customer Care Team

Posted 3 years ago

“Very fast delivery. The fitting (Lucide Judi) was easy to fit and looks good. The only (very minor) comment, is that the black circular metal fitting does not precisely fit against the ceiling. The installation process is to fit a bracket to the ceiling, connect the electrics, then (like a bayonet light bulb) push on the main part of the light fitting. This leaves a slight (doubt if it's even a mm) which means that the whole fitting isn't quite square with the ceiling. Minor, really.”

Helpful Report

Posted 4 years ago

“Found the table lamps online and ordered. Paid extra for next day delivery and they arrived on time. Smooth process with no problems. The lamps are great and look very stylish. Would use this company again.”

Online Lighting 5 star review on 21st March 2021

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Posted 4 years ago

“Good selection, very fast delivery and very happy with the item.”

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Posted 4 years ago

Online Lighting is rated 4.4 based on 1,080 reviews