Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.44

4.4 Rating 1,056 Reviews

86 %

of reviewers recommend Online Lighting

4.4

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 2nd March 2024

201

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service totally unreasonable and refused request for an exchange for lights which are unopened / touched. I understand the 30 day refund limit had passed but we were only looking for an exchange for lights more suitable, even with this in mind they wouldn't budge their stance .Our electrician was ill which is why we didn't find out sooner they were incorrect. The company would not loose any money but we are now left with over £500 worth of lights we cannot use.”

Helpful Report

Posted 1 year ago

Thank you for getting in touch. Unfortunately the timeframe for returning these items has considerably expired. We believe 30 days is a generous amount of time for customers to decide on suitability. We cannot seem to locate any communication within the said period notifying us of the challenges now being advised. We also note from your initial email of 16th January there was no request to exchange the lights. To be fair to all our customers the terms and conditions of return are the same for all and these are set out on our website for customers to peruse prior to placing an order. The Customer Care Team

Posted 1 year ago

“Took my money and no sign of delivery. They could not even be bothered to chase it up when I queried it. I Eventually requested a refund. Apparently, they will ask the courier to send it back to them and then raise a refund. So, the courier can send it back to them but can’t sent it to me? This is suspicious to say the least - or just unprofessional. Either way, don’t touch as cannot be trusted.”

Helpful Report

Posted 1 year ago

Please accept our sincere apologies for the delay. All carriers faced considerable challenges this past Christmas season due to many more businesses using carriers instead of Royal Mail due to their strikes. The delivery network became extremely congested. We accept that delays occurred that were frustratingly out of our control. Every order which left us was monitored by a dedicated team on a daily basis without fail until delivery took place or other resolution was reached with the intended recipient. While we did request your parcel be returned to us it still has not arrived but obviously we refunded you immediately as issues with carriers are our responsibility and not that of our customers. The Customer Care Team

Posted 1 year ago

“Over 4 weeks to deliver item. Given 3 delivery dates! Website said in stock!! On the plus side item looks great.”

Helpful Report

Posted 3 years ago

We are so sorry for the unexpected delay which was completely out of our control. The Customer Service Team

Posted 2 years ago

“If you can find it elsewhere, then do. Firstly I received the wrong light, after two months and spending hours trying to get in touch with this company, I finally received the correct light. One of the 15 glass shades was broken and again my messages go ignored. It’s been 4 months since I ordered the light. I’m very disappointed with this company.”

Helpful Report

Posted 3 years ago

“Very poor service, lack of communication and ignore emails and social media ! Item only sent when I advised it was in fact In stock and not as they had advised stuck in Transit due to brexit and covid !”

Helpful Report

Posted 3 years ago

“I ordered from lampandlight co on the 25th December 2020 and nothing came 4th February 2021 still nothing they won't answer phone or emails so essentially they have stolen my cash DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

The emails address provided with this review is not one recognised by our system, nor your name. Identifying order reference not supplied despite being requested. You have not purchased from our company Online Lighting Ltd. The Customer Care Team

Posted 1 year ago

“I bought a light from this company and I have questions about it - I have sent 2 messages to this company and they have still not responded - they are more interested in my writing a review than offering customer service in my opinion.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch with us - sorry to read you seem disapointed. Let us know how we can help in regard to this table lamp - cusomerservice@lighting-direct.co.uk Our Marketing Team send out the review requests and it is not mandatory for them to be responded to just to put your mind at rest. The Customer Care Team

Posted 1 year ago

“I initially had problems with delivery dates and lack of follow up to emails however I then had contact with a lady named Catherine Smith at Lyco who resolved the issues I had had with Online lighting very quickly and much to my satisfaction. Based on this I would recommend Online lighting the products I have are looking as good as I imagined they would when up. In the end great proactive Customer Service.”

Helpful Report

Posted 4 years ago

Online Lighting is rated 4.4 based on 1,056 reviews