Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,080 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 21st July 2025

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with deliveries being quicker than expected.”

Helpful Report

Posted 4 years ago

“very prompt delivery”

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Posted 4 years ago

“So far not great - tried to cancel order within 5 minutes of placing it ... and was told it was already processed and I would have to return it once it's been delivered. Now having issues trying to get it returned.”

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Posted 4 years ago

“My lights were delivered yesterday “to a neighbour” there’s no card through the door, no door number provided in the email and my neighbours don’t have the goods! I’ve waited for these lights for 8 weeks and they are now lost! Terrible service.”

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Posted 4 years ago

“Very poor quality lighting, the light cover was chipped with some plastic moulding marking.”

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Posted 4 years ago

“Lights arrived double quick, good service and they look terrific!”

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Posted 4 years ago

“Excellent service, ordered on the Friday light delivered Monday morning. Light unit was well packaged would definitely use this company again.”

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Posted 4 years ago

“Great service from a friendly, helpful, customer service team.”

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Posted 4 years ago

“Search -> find -> basket -> order -> pay -> delivered next day. Not really much else to say.”

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Posted 4 years ago

“Very impressed, ordered lights on Sunday afternoon, delivered on Tuesday. brilliant.”

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Posted 4 years ago

“Very please with the service, came before the due date which was great news”

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Posted 4 years ago

“Very pleasant shopping experience. Fast shipping. Goods purchased at a competitive price. Highly recommended!”

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Posted 4 years ago

“Very pleased very punctual”

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Posted 4 years ago

“Worst company ever. Ordered 2 lamps and 2 bulbs 5 weeks ago. Have received 7 different emails about out of stock dates, replied to them all and heard nothing back, can’t get hold of them on the phone, no mailbox option, and the lamps are apparently in stock on the site, so why haven’t I received? Do not order from here”

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Posted 4 years ago

“Really pleased with our new gate lights, easy purchase and super fast delivery, highly recommend”

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Posted 4 years ago

“DON’T BELIEVE THE DELIVERY TIMES. STILL WAITING FOR MY ORDER”

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Posted 4 years ago

“Not impressed by their customer service, light ordered on 3/11 , Email received on the 18/11 to say it was out of stock. Emailed them three times over the next few weeks for an update on delivery, in the final Email I asked for a refund which resulted in a auto response saying they try to answer within 24hrs. One week later on the 12/12 the light was delivered!! Very happy with the light.”

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Posted 4 years ago

“Excellent service. Arrived within 48 hours of ordering.”

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Posted 4 years ago

“Responsive by online chat and helpful. Good product selection. I like that their stock levels are real time. Unfortunately they delayed delivery by a week because of delayed stock on their side. Delivery was fine but the box was damaged and ripped in a few places. Item appears olay but will have to install to check it is working. The way it was taped meant unpackaging ripped the box even more - not great when you are buying as a gift. Would buy from them again if the price is right.”

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Posted 4 years ago

“I found the Lady I spoke to very helpful and went the extra mile to help me, and also said she would email me when the item returned to stock.”

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Posted 4 years ago

Online Lighting is rated 4.4 based on 1,080 reviews