Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,063 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,063 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 1st September 2025

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Earring pictures misleading”

Helpful Report

Posted 4 years ago

Hiya, we are so sorry to hear you were not happy with your earrings, we really appreciate your feedback and will get it passed on now. Team OB

Posted 4 years ago

“Hi. The earrings arrived and one of them was broken. Very sad. Everything else was perfect.”

Helpful Report

Posted 4 years ago

Hi Anne, we are so sorry to hear your earrings arrived broken, we completely understand how disappointing this must have been for you. Can you pop us an email at askus@oliverbonas.com and we can get this sorted for you? Team OB

Posted 4 years ago

“I still haven't received it and it wasn't until I raised a query with the customer service team that I was advised it had been delayed. Poor communication.”

Helpful Report

Posted 4 years ago

Hi, we are sorry and we do appreciate your feedback. Team OB

Posted 4 years ago

“You didn’t send the correct order I had to return it”

Helpful Report

Posted 4 years ago

Hi, we are sorry, if we can help anymore please email askus@oliverbonas.com. We do appreciate your feedback. Team OB

Posted 4 years ago

“Was not sent as out of stock....... slightly annoying as looking forward to reading it!!”

Helpful Report

Posted 4 years ago

Hi, oh goodness are sorry that we were unable to fulfil your order. If we can help anymore please email askus@oliverbonas.com. We do appreciate your feedback. Team OB

Posted 4 years ago

“Unfortunately the item was delivered with a leak so the box was damaged and subsequent bag that I stored the item in till the time of discovery of the leak.”

Helpful Report

Posted 4 years ago

Oh no we're so sorry to hear this! Please do get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“So disappointed with this purchase. When burnt the candle did not smell at all! It also burnt down extremely quickly, not what I expected for the price. Gutted!!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Alice. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Love this store!”

Helpful Report

Posted 4 years ago

Hi there Rebecca, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I ordered some sun glasses in the sale and def not upto the usual OB standard. I think they must have been ex display. Glasses Box was marked in several places and glasses were scraped on the rim. I took them back for a refund but still had to pay the £3.99 delivery. Got them for a gift for someone so very disappointing.”

Helpful Report

Posted 4 years ago

We're so sorry from start to finish Lorraine. This is not up to OB standard so we will get this looked into. Please email us at askusoliverbonas.com and we can get this logged. You shouldn't of had to pay postage to return as we include a free postage label in our orders. Thank you, Team OB

Posted 4 years ago

“Not fit for purpose-only one end extended. SO disappointing”

Helpful Report

Posted 4 years ago

We're so sorry to hear this. Please get in touch with us at askus@oliverbonas.com if we can look into this further. Thank you, Team OB

Posted 4 years ago

“I’m very sorry to report that although the delivery was good, the product was over a month out of date!! The chocolate had discoloured so will not be giving as a gift as intended but will be sent back Extremely shocked that as a food item the best before date wasn't checked before being sent out Puts me off using this company again”

Helpful Report

Posted 4 years ago

This is not what we want to hear we're so sorry about this! Please do email us at askus@oliverbonas.com, and we can get this logged with our fulfillment team. Thank you, Team OB

Posted 4 years ago

“Was very deceiving looked big in the photo do no think it is worth the money. Hope was bit bigger”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We'll get this fed back to our web team so this can be looked into, and reviewed. If we can be anymore help, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Haven't received it yet!!!!!!”

Helpful Report

Posted 4 years ago

Hi there Anne, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Really lovely jumper have worn it lots of times already .lovely and soft great shape”

Helpful Report

Posted 4 years ago

This is really lovely to hear thanks for letting us know! Team OB

Posted 4 years ago

“This product was not edible. The chocolate was discoloured and the marshmallows were hard.”

Helpful Report

Posted 4 years ago

Karen, we're so sorry to hear this! Please get in touch with us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Gift card ordered.... never dispatched to Hermes.,,,, email query raised 3 days ago and still no response .....not impressed”

Helpful Report

Posted 4 years ago

Hello Catherine, we're so sorry to hear this still hasn't been delivered. Please bear with our customer service team as they are all been stretched incredibly thin at the moment. They'll be in touch as soon as they can to get this looked into. Thank you, Team OB

Posted 4 years ago

“These still haven’t been delivered”

Helpful Report

Posted 4 years ago

Hi there Clare, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“My order was apparently shipped on 29/10/2020.. today is 07/11/2020 and I still haven't received it. Also I was sent an email enabling me to track my delivery but the tracking no was missing. I have emailed the company and am awaiting a response.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Took delivery of a copper floor lamp. Sadly, it was is defective. The head has not been welded on straight and is cock eyed. The shade does not quite fit the fitting. Also the holes for the screws don’t align. This is the second of these lamps that we have bought. The first was fantastic. I have submitted a complaint but received no more than an acknowledgment.”

Helpful Report

Posted 4 years ago

We're so sorry to see this Alex. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll get this looked into as soon as they can. Thank you, Team OB

Posted 4 years ago

“Shop not open for click and collect like it was promised!”

Helpful Report

Posted 4 years ago

HI Bella, sadly due to government guidelines, our stores did have to close earlier than expected. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 204,063 reviews