Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,937 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5948

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a gift card 8 days ago and it still hasn’t arrived!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Isobel. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Item arrived damaged. Unusable as a gift”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“They don;t look £27 worth of earing - cheap looking”

Helpful Report

Posted 4 years ago

Thanks Barbara for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Haven't received”

Helpful Report

Posted 4 years ago

Hi there Christina, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“No comment on product as not received it!. Contacted customer services they haven't replied. So no product no response. So just think about buying from them as they have ZERO customer care.”

Helpful Report

Posted 4 years ago

Sorry to hear this hasn't arrived. Due to what's going on we have reduced staff across the company so we are doing our best to keep up. Please bear with our customer service team as they are all being stretched incredibly thin at the moment as well. They will be in touch soon to get this looked into. Thanks, Team OB

Posted 4 years ago

“I had ordered 2 travel jewellery boxes which are beautiful to give to my friends as birthday presents. One of them had a pen mark on it so I could not give it as a gift. My daughter sent an email to Oliver Bonas to ask how they could help but we have heard nothing. I am very disappointed that our email has been ignored.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this. Your email has not been ignored. Due to reduced staff across the company, we are sadly still playing catch up but we are doing our best to keep up. Please bear with our customer service team as they are all being stretched incredibly thin at the moment too. They will be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“I still haven't received my order. Can you help?”

Helpful Report

Posted 4 years ago

Hi there Carla, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Terrible - did nothing for me, it didn’t help that it arrived so creased”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Nicky. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into and sorted. Thank you. Team OB

Posted 4 years ago

“Product was very badly packaged.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Carolyn. Please do get in touch with us at askus@oliverbonas.com, and we can either pop a replacement through, or get these fully refunded. Thank you, Team OB

Posted 4 years ago

“Awful shape. I am a size 10 and bought a size 10 which was just shapeless. Really disappointed.”

Helpful Report

Posted 4 years ago

Thanks Sara for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“still undelivered :/”

Helpful Report

Posted 4 years ago

Hi there Jonathan, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Awful had to build myself!! Don't buy if for a gift”

Helpful Report

Posted 4 years ago

Sorry to hear this Hayley. This should of been made more clear in the item description so we will get this feedback sent over to our content team. If we can look into this further, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Ordered item online to be delivered to Ireland from UK on 01/11/20 & as yet not delivered. Communication appalling & if & when item arrives will NEVER use store or your shipping company again.”

Helpful Report

Posted 4 years ago

We are so sorry for the delay in getting your order to you. Due to the ongoing situation, deliveries to Ireland have been heavily delayed and our communication has suffered due to reduced staff. Please bear with us and we will get this actioned as soon as possible. Thank you, Team OB

Posted 4 years ago

“Love their collections. Have a great selection of items you wont find else where.”

Helpful Report

Posted 4 years ago

This is very kind thank you! Have a lovely day. Team OB

Posted 4 years ago

“Sadly I have still not received my parcel. A Hermes message said it had been delivered, it may well have been but not to where I live :(”

Helpful Report

Posted 4 years ago

This is not what we want to see we're so sorry about this. Please email us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Unfortunately the jewel bit fell off earring ion first wearing. Couldn't find it. Wouldn't recommend”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Amanda. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Haven't received my item yet”

Helpful Report

Posted 4 years ago

Hi there Ann, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“My package has not been delivered after a week and was a birthday gift to a very close friend. Super disappointed and not happy at all with this service.”

Helpful Report

Posted 4 years ago

Hi there Rajinder, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Unfortunately I have not received these earrings yet. What has happened to them.”

Helpful Report

Posted 4 years ago

Hi there Joy, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Looks luxurious and sounds wonderful but has very little perfume once added to bath water. It says to use 5 drops- I worked my way up to two complete droppers full and it was still imperceptible, sorry I don’t recommend it.”

Helpful Report

Posted 4 years ago

Thanks Gerri for this feedback. We'll get this forwarded to our home and gift team so this can be looked into. If we can look into this any further, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,937 reviews