Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,937 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 28th August 2025

5948

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I haven’t received my order yet. Just wondering where it is”

Helpful Report

Posted 4 years ago

Hi there Maria, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have not received my order yet!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I never received this mask, but still I was asked to share feedback. So here’s my feedback: awful! Please refund me!”

Helpful Report

Posted 4 years ago

Sorry you haven't received your mask Clementina. Couriers and ourselves are experiencing heavy delays due to what's going on at the moment. Please get in touch with us at askus@oliverbonas.com and we'll look into this. Thanks, Team OB

Posted 4 years ago

“Never received my items. Last Hermes update was thatbit would be delivered within 24hrs and that was in the 11th November”

Helpful Report

Posted 4 years ago

Hi there Faye, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The mirror was damaged on arrival.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this arrived damaged. Please do get in touch with us at askus@oliverbonas.com, and we will get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Item not received”

Helpful Report

Posted 4 years ago

Hi there Lindsey, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Poor service, order was weeks late, tracking information not good, and enquiry about where it wasn't answered.”

Helpful Report

Posted 4 years ago

Really sorry for the delay with your order. Sadly due to what's going on at the moment, ourselves and courier services are experiencing heavy delays due to the influx of orders and reduced staff across the company. Please bear with us and we will get this looked into. Thanks, Team OB

Posted 4 years ago

“My order was delivered to wrong address. I’m sure someone is very pleased!”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Olive. Please get in touch with us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I STILL HAVENT RECEIVED MY LAMP BASE. you have been emailed and I have received NO follow up except for auto generated reply. 🤬”

Helpful Report

Posted 4 years ago

Hi Zoe, so sorry to hear you still haven't received your lamp base we're currently super busy and catching up with our emails, we've checked and can see our colleague has emailed you back in regards to your order and have looked into this for you. Best Team OB

Posted 4 years ago

“Not very happy with product as packaging had a rip in and faded like it had been on a shelf by a window for a long time! Was going to give as a present but unable to because of damage.”

Helpful Report

Posted 4 years ago

Hi Kate, we're so sorry to hear this has happened, it's not the quality we would like you to receive, if you could email us at askus@oliverbonas.com and we can sort this out for you. Team OB

Posted 4 years ago

“Bought 2 gift boxes for 2 sets of ear rings I'd ordered - boxes were far too big to be used for ear rings - most disappointed and a waste of money!!”

Helpful Report

Posted 4 years ago

Hello, we are sorry our gifting boxes weren't what you were expecting. Please drop us an email along with your order number to askus@oliverbonas.com Team OB

Posted 4 years ago

“Didn arrive so can't rate”

Helpful Report

Posted 4 years ago

“Given as a gift but parcel was left outside the address in a communal hallway and was never received as it was taken from outside the property. So much for paying for delivery and gift wrapping. I won’t use this service again.”

Helpful Report

Posted 4 years ago

Hi, oh dear we are sorry. Please get in touch with us at askus@oliverbonas.com Team OB

Posted 4 years ago

“Did not arrive”

Helpful Report

Posted 4 years ago

Hi, please get in touch with us at askus@oliverbonas.com and we can look into your enquiry further. Team OB

Posted 4 years ago

“The item is no where near Rose Pink as described in description, is bright Red instead. Too late to return.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“In both pictures the mother of pearl stone was turquoise in colour. The one I received had a white stone. I acknowledge that the site said "Due to the nature of the stone, each piece is unique" , I think this is misleading and there should be more indication that the item could be of a completely different colour. If you want a turquoise one I assume you should select a different item. Buyer beware!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Not yet arrived. No update of dispatch or delivery due date”

Helpful Report

Posted 4 years ago

Hi there Jenni, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I ordered this and it was confirmed by email. Then less than an hour later I was advised it was out of stock. So no I can’t givebit a good review.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Earings arrived late and one broken, the outer packaging was not sealed. Upon opening the ear post which is very flimsy was broken on one of the earing pieces and checking the other the solder was so thin that it would have broken off when trying to put through ear. Not impressed !”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a this looked into. Thank you. Team OB

Posted 4 years ago

“I love Oliver Bonas but a little disappointed with my last home delivery, I had a secret Santa to buy for £20 so looked in the sale and found a dress and a necklace so I was super happy. Granted these items were in the sale but regardless I would have expected them to arrive how they would have come if they were new unless this would have been stated somewhere before I purchased. The dress was fine and in a plastic sealed bag. But the necklace was in an Oliver Bonas plastic envelope that was ripped at both edges and the necklace inside had no tag. Just looks a bit shoddy. I will know next time not to shop from the sale I also found it annoying that online orders add £5 for gift wrap but if you go into the shop they do this for free and make it look lovely”

Helpful Report

Posted 4 years ago

This is not what we want to hear we're so sorry about this. Regardless if they were in the sale, this isn't what we expect from our products and deliveries so we will get this looked into. Please do get in touch with us at askus@oliverbonas.com, and we can get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,937 reviews