Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,418 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 17th June 2025

Oliver Bonas 5 star review on 14th June 2025

Claire M

5904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broken plastic/ glass - I sent a photo to Customer service. then was told my pictures weren’t enough to prove it ? It went in the bin !!!”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear your item was damaged and we were unable to see this through your photographs. This isn't the usual service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I never received the wardrobe as the courier failed to deliver, although I was home. Because of the issues with the courier, I cancelled my order as I didn't want to wait another week. Oliver Bonas refunded my money but they weren't really interested in sorting the problem out. Can only give 1 star as I never received it.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that our couriers failed to deliver your furniture, and this wasn't rescheduled for you. This isn't the usual service we aim for at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I went into the store and was in a bit of a rush, immediately as i came in the two ladies at the front followed me and pestered me, i get it, i am mixed race man, who wears jeans and a jacket (How intimidating) and Oliver Bonas seems to want to appeal to middle class white women only, so therefore i am the kind of customer you dont want. A Man who pays his own way lol. Anyway for future reference, i now have the whole sleep/relax collection and i wont be attending any of your stores again, well not until i need a top up. But saying that, i now know i can get equivs on Amazon for cheaper without the hoo-har. I know youll learn from my experience and lesson will be had and blah blah blah but i dont expect anything to change now or in the future or for this email to even reach anyone of importance who cares and can make a difference. To be as judgemental about someones appearance as Oliver bonus staff in both Balham and Clapham Jct are in 2025 is a sign that your all just racist behind closed doors. I just mentioned this to my friend and they literally said "Your nowhere near middle class enough or blonde to go there".... What a shame to be your company.”

Helpful Report

(Battersea) - Posted 1 month ago

Hi there, We're sorry to hear about the experience you had in one of our stores recently. This is disappointing and not the usual service we aim to provide to any of our customers. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Good and easy to navigate.”

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Posted 1 month ago

“Very sad Cardigan too big Arranged for a return Oliver Bonas never received and therefore no refund.”

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Posted 1 month ago

“Jumper unravelled upon opening the package. Had to go to store to change it but the same size wasn’t available.”

Helpful Report

Posted 1 month ago

“Bad as still waiting for refund from April 23, emailed twice but no reply”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear you haven't received a response to your email chasing your refund. This isn't the service we aim for at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team via live chat or the phone in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Ok but when it arrived it was badly marked and also extremely creased. Fir the price u was extremely disappointed!”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to see your bag arrived in this condition. This isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Horrible in every way”

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Posted 1 month ago

“Really good.”

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Posted 1 month ago

“Overpriced”

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Posted 1 month ago

“Item is very nice but I paied for next day delivery and arrived after 2 days. Customer service horrible”

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Posted 1 month ago

“Store shopping was fine BUT delivery by Evri awful. I ordered a vase for a friends wedding gift. Delivery said it was successful but my friend never received it. She has been on honeymoon so I only knew about this today. Hasn’t arrived yet”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear your order hasn't arrived for your friends wedding gift.This isn't the usual level of service we aim for at all, and we completely understand how disappointing this may be for you. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Purchased on line, very easy to used, product arrived quickly.”

Helpful Report

Posted 1 month ago

“Staff advised click and collect was free however there was a minimum order value. Product arrived after 8 days of waiting! Collected it, gifted it and it was faulty as the lid didn’t close on the bird. Went back to store, colleague at checkout wouldn’t exchange as I didn’t have a physical receipt but had my order confirmation?! Turned into abit if a “Karen” at this point and asked for the manager - manager was lovely, explained to the new staff member how to do an online exchange on a till, got me a new product but never ever again. Too long, too expensive and too much hassle - first and last time using Oliver bonas”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear about the experience you had in store whilst trying to make your exchange. This isn't the usual service we aim to provide and we completely understand how frustrating this may have been for you. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Poor quality arrived damaged”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that your item arrived damaged, this isn't the usual quality we aim for at all, and understand how disappointing this may be for you. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Ugly. And easy to break. Looks really fake and made from china”

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Posted 2 months ago

“Very slow delivery. The necklace I bought was in the sale. It was originally £29 but reduced to £9. The quality is terrible. It’s cheaply made, doesn’t hang well and considering the full price value it’s not even solid! It feels cheap and if I hadn’t have worn it I would have sent it back. It twists upon wearing so impossible to even wear.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that you're disappointed with the quality of this necklace. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“I was able to regain what I thought was lost forever with the help of (florenceraphael330@ gmail.com)”

Helpful Report

Posted 2 months ago

“Not a great experience to say the least!”

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Posted 2 months ago

Oliver Bonas is rated 4.8 based on 199,418 reviews