Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 202,966 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 202,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th August 2025

5931

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I never purchased this item. Oliver Bonas sent this order info to me in error, which is a data breach and this was an order for another person with the same name but entirely different address in another UK nation. I complained about this and asked to stop being sent emails, but continued to receive all emails relating to it, despite being told I would not.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that you received an order in error, and that you continued to receive emails about this asking not to. This isn't the usual service we aim to provide at all, and we completely understand how disappointing and frustrating this may have been for you. We would love to make this right by you, and if you would like to, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Unfortunately the dress sadly never arrived. I was told in an email that it got damaged and the dress was now out of stock. A couple of weeks later I saw the dress in stock online, but by the time I got to payment page it was out of stock again. I have had to say the dress is poor and I would not recommend as no other options, but I don't know as never received it!”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that your order was refunded as your dress had become damaged, and we were no longer able to fulfil this for you. This isn't the usual service we aim for at all and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Purchase experience good”

Helpful Report

Posted 1 month ago

“The company sent me the wrong trainers.. it has then taken a very long time to actually come to an agreement about what to do with them. I was offered 25 refund to keep the WRONG trainers but then only a £10 gift card if I returned them via post which was difficult as I have a full time job and children. I also wasn't able to return them to a store which would have been easiest for me due to the way I paid. Overall really poor service and I'm very unlikely to shop here again”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear about your recent experience with receiving the wrong pair of trainers, and having issues sorting out a return for these. This isn't the usual service we aim to provide, and we completely understand how disappointing this may have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I have not received the goods”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear about your recent experience. This isn't the usual service we aim to provide, and we completely understand how disappointing this may have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I went to Oliver Bonas for my NHS Bluelight discount. I showed my card details and was told 15% discount. On leaving the shop, though, I can see the discount was not applied. Very disappointed and will avoid going again.”

Helpful Report

(Waterloo (New)) - Posted 2 months ago

Hi there, We're sorry to hear that you haven't had your discount applied in store and can completely understand how disappointing this may have been. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“I bought some earrings as a gift which it turns out there is a policy of these being non refundable. This should be made clear at point of purchase, as I’m now left with an unwanted gift that I’m unable to exchange and would’ve bought another item of jewellery instead.”

Helpful Report

(Bristol) - Posted 2 months ago

“Fine easy to navigate”

Helpful Report

Posted 2 months ago

“On the website it’s easy to use, however the my item took 4 weeks to arrive they really need to fort out their supplier delivery service. I ordered a dress for my husband special Bithday but it never arrived on time extremely disappointed.”

Helpful Report

Posted 2 months ago

“Smooth service and delivery thanks”

Helpful Report

Posted 2 months ago

“The bag was not at all like the pictures - did not show the pocket in the middle and ultimately, you could hardly fit anything in the bag. Very misleading - so I returned the bag.”

Helpful Report

Posted 2 months ago

“Charged for wrong item at till, the wrong tag must have been scanned, therefore o ercharged.”

Helpful Report

(Aberdeen) - Posted 2 months ago

Hi there, We're sorry to hear that you were overcharged in store, this isn't what we expect at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 2 months ago

“Waited a long time for the mirror to come back into stock.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to see your mirror is chipped and completely understand how disappointing this may be after waiting for this to come back in stock. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Unfortunately the frame arrived damaged. Big shame because it’s beautiful but sold out now.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear your frame arrived broken. This isn't the usual level of service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“I was surprised when I had to get shop credit instead of a refund as I paid on PayPal. This wasn’t clear on your website.”

Helpful Report

Posted 2 months ago

“Despite emails confirming my order & dispatch, what I received was completely wrong. I orderered 4 CoCo & Eve Like A Virgin Coconut & Fig Hair Mask Set. Apparently there was “confusion” ,though definitely not on my side as I ordered what was advertised online. I received a smaller version of the mask and no tangle teaser. I was offered a discount but took a refund as the items were not as ordered. This did not make up for my disappointment as I had ordered for gifts and certainly does not give me faith in ordering online in the future. Unable to comment on product as not used.”

Helpful Report

Posted 2 months ago

“The website UX was fine but my order never arrived.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear you haven't received your order. This isn't the usual service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“My purchases were lost in the post. Dissatisfied with service no information received regarding my purchase for 3 weeks . I had to chase down looking for info”

Helpful Report

Posted 2 months ago

“Thank you”

Helpful Report

Posted 2 months ago

Oliver Bonas is rated 4.8 based on 202,966 reviews