Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,063 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,063 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 1st September 2025

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve not received this product. I’ve emailed into Oliver Bonas with all the necessary delivery details and did not hear back.”

Helpful Report

Posted 4 years ago

Hi there Cerri, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“This never arrived, have not had a response to emails asking for information. my account was still debited for it - please can someone from Oliver Bonas respond”

Helpful Report

Posted 4 years ago

Hi there Alison, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Product was great ,but as it was heading my way in the post it was reduced by 30% ,have emailed them as yet no response .so not impressed .”

Helpful Report

Posted 4 years ago

Hi there Christine, so sorry about this but please bear with our customer service team. They are being stretched incredibly thin at the moment but once they get to your email, they'll refund the difference for you. Thank you, Team OB

Posted 4 years ago

“Hexagon gold wall mirror looked beautiful, tried to hang on the wall and the chain holding it instantly broke. Have returned, clearly chain needs to be stronger for the weight of the item. Disappointed.”

Helpful Report

Posted 4 years ago

We are sorry about this and we appreciate your feedback. Team OB

Posted 4 years ago

“I am still waiting to receive my order !! I emailed two days ago and was told it was being looked into but nothing since then ! I am very disappointed”

Helpful Report

Posted 4 years ago

We are sorry you haven't yet heard back from our customer services team, they are super busy at the moment. The team will be back in touch very soon to your email. Team OB

Posted 4 years ago

“Until this day ai dont recived my rug!!!”

Helpful Report

Posted 4 years ago

We are sorry, please contact us at askus@oliverbonas.com Team OB

Posted 4 years ago

“The customer service team are amazing.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. If we can help any more please email askus@oliverbonas.com Team OB

Posted 4 years ago

“Ordered two dresses on the 28th of October. Order number #2000746197 I was sent a tracking number but no package has to date arrived. When I go in to look at the tracking number it is not working 404 error is coming up. I have sent two emails to date to Oliver Bonas and still not dresses and not response. So my order has never been received. Regards Pauline Courtney phone 00353-863663986”

Helpful Report

Posted 4 years ago

Hi there Pauline, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“First delivery turned up with a broken frame. Kindly offered a redelivery. Second framed turned up even more smashed. Written to customer service again, no reply. Now have 2 big boxes to try and return in a lockdown. Packaging definitely not adequate, will probably get back to them in a million pieces, if I can even get to sending them back.”

Helpful Report

Posted 4 years ago

Hi there Amy, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken twice now. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“Very hard up when I haven’t received the goods yet !”

Helpful Report

Posted 4 years ago

Hi there Emer, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Accepted my order then said out of stock!!!”

Helpful Report

Posted 4 years ago

Hiya Tracy, we're so sorry about this. Due to the high volume of orders at the moment, our warehouse team have struggled to keep up with picking unfortunately. Sorry about that. Team OB

Posted 4 years ago

“Ordered and never received 😔”

Helpful Report

Posted 4 years ago

Hi there Natalie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Hi I have not received the delivery so cannot comment? I really hope it is on the way, and not lost?”

Helpful Report

Posted 4 years ago

Hi there Jackie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“These masks are so very poor, the elastic is slack and frayed within a week or so. The actual masks are huge and sit away from the face making these incredibly inadequate.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Carmela. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“This is such a beautiful vase however, I had to take mine back as the glass had bubbles and wasn’t blown properly. Such a shame as I love the style.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Dowdy. I was sold two, one of which was unnecessary as the three items would have fit very easily. Branded, so more like an ad than a gift. Sticker that didn’t stick and was bent. Waste of money. I had to wrap my items myself. I’m miffed about these. Gift “note” was flimsy paper with dull typing as if out of printer ink.”

Helpful Report

Posted 4 years ago

We're so sorry to hear you're not happy with our gift box service. If we can get this refunded and looked into, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“It's been almost two weeks since I ordered these gloves. They haven't arrived and the tracking information has stopped coming up. I emailed their help centre over two days ago and haven't had a reply. So I can't review the gloves, they look lovely and I was really looking forward to getting them. I can review the customer service which is zero...putting it mildly. I don't even know who to contact now to get this sorted out if the help centre isn't responding.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear these still haven't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to what's going on. They are doing their best to keep up. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I general love Oliver bonas jewellery, but this time I was disappointed, this necklace looked and felt really cheap , Unfortunately I will be sending it back.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Samantha. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“This will be sent back immediately. It arrived crumpled like a bit of old cloth and very dissatisfied. So very disappointed.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Unfortunately this product did not perform as I had hoped. The first problem was with the fit into the bottle. So slack in a standard bottle of red wine that no proper seal could be made. In addition I could find no discernible difference in the quality of the wine after using the device.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Granville. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 204,063 reviews