Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,650 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5946

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love all things Oliver Bonas and usually I buy in store or click and collect but because of lockdown I have had to use your delivery service. Firstly my parcel was delivered to the wrong address, even thought the correct address was on the box. Secondly it was in pieces, I knew as soon as I recieved the box as it was rattling. I was able to return it to store where your employees were very apologetic and understanding. They very kindly gave me a gift receipt. I then ordered it again, online, as they do not stock this sized plant pot in store. I awaited delivery and when it came it was exactly the same, in pieces. Luckily it was just before Christmas and able to return it to store. Please review your courier service as they are completely unreliable.”

Helpful Report

Posted 4 years ago

Hello Louise, thanks for getting in touch and for letting us know about this. We just wanted to say sorry from the get go about this because this really isn't on. We'll feed this back to our fulfillment team as this clearly hasn't wrapped and protected properly. if we can be anymore help with this, please do pop us over an email at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Products are pretty good but the customer service is really nonexistent.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sadly our customer service team has been stretched incredibly thin due to reduced and the ongoing issues at the moment, so they are doing their best to keep up. Thanks, Team OB

Posted 4 years ago

“Nice earrings but they took far too long to get to me.”

Helpful Report

Posted 4 years ago

Really sorry for the delay in getting these to you Geraldine. Sadly due to our couriers being stretched incredibly thin at the moment, there has been increased delivery waits due to reduced staff. Thank you, Team OB

Posted 4 years ago

“I still have not received my item”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“As below comment”

Helpful Report

Posted 4 years ago

Hi there Julie, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“This item was misleading on the website. 4/5 images had the lightbulb stand and cable in them. The description did mention that the item did not come with the stand but we all know people do not read descriptions. It's on you Oliver Bonas to be clearer in the imagery about what is actually included. I ordered two of these for friends for Christmas during covid tier 4 and was very disappointed to realise that I spent over £50 + express postage on 2 lightbulbs for which they now need to spend money to buy the stands!”

Helpful Report

Posted 4 years ago

Hiya Hayley, thanks for popping us over feedback. We put the description of the item on our website so our customers are aware of what they are buying. Thanks, Team OB

Posted 4 years ago

“I tried to ring before Christmas to enquire about this, but was consistently informed that I was No. 24 in the queue. The box arrived with one end slightly open and a chunk out of it that looked as though someone had tried to stick their finger in it, although the outer postal packaging appeared very secure. I was trying to ring to ask if there were any instructions, as it arrived without and, to be honest, although you could make something up yourself, that's hardly the point of a game and it would be helpful to have different ideas about how you could play it - e.g with more than one player, which I presume is the point of it? I wanted to give it to my cat-loving neighbours so they could play it on Christmas day but I wasn't going to give them a slightly damaged box with no decent instructions.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Rosie. We'll get this looked into as this doesn't seem right at all, please drop us an email at askus@oliverbonas.com, and we'll get this investigated for you. Thanks, Team OB

Posted 4 years ago

“Nice company, and product arrived swiftly. However arrived damaged (see further review for details).”

Helpful Report

Posted 4 years ago

“I have used online shopping as the product wasn't available in store, prompt delivery. However, one of the gin goblets was damaged/faulty”

Helpful Report

Posted 4 years ago

Hiya, we are so sorry to hear one of your gin goblets arrived faulty. Please drop us an email at askus@oliverbonas.com with your order number and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“Parcel never arrived despite saying order complete online.”

Helpful Report

Posted 4 years ago

Hi Fiona, we are so sorry to hear you haven't received your order yet. Please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“Excellent quick delivery”

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Posted 4 years ago

“Not the best quality but nice aesthetic”

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Posted 4 years ago

“My order arrived with a smashed pane of glass - two days before Christmas . Despite good protective wrapping Royal Mail had not handled it carefully - it needed to have Fragile all over the parcel .”

Helpful Report

Posted 4 years ago

Hiya, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived like this. Please drop us an email at askus@oliverbonas.com, and we'll get this sorted. Thanks, Team OB

Posted 4 years ago

“I can’t give a review as I still haven’t received the items ordered”

Helpful Report

Posted 4 years ago

Really sorry to hear this Eileen. We'll get this looked into for you, please drop us an email at askus@oliverbonas.com, and we will be back in touch as soon as possible. Thanks, Team OB

Posted 4 years ago

“Beautiful looking plate if it had arrived in one piece. It arrived smashed into about 10 pieces. So disappointing as it was a Christmas gift which I have had to throw in bin. It wasn’t bubble wrapped and had to travel to Ireland. Still awaiting a response from customer service 5 days on, not even an acknowledgment let alone a refund.”

Helpful Report

Posted 4 years ago

Hi Tanya, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived damaged. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“Lovely product but I ordered 5 assuming I would receive a random selection of coloured ribbon hangers as three different ones are shown in the product description and I was unable to select colours but I received 5 pink ones”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We are so sorry about this, please get in touch with our customer service team at askus@oliverbonas.com and they can look into this for you. Thank you. Team OB

Posted 4 years ago

“Lovely jumper but too short in the body so I retuned”

Helpful Report

Posted 4 years ago

Hi there Emma, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Usually very good service and quality from Oliver Bonas but this was an exception unfortunately. I ordered 2, along with some earrings. The first order didn’t arrive. I emailed to chase up where the order was and had to call to chase it up as the email wasn’t responded to. I had to cancel the earrings as the event I’d ordered them for had passed. When I received the replacement order, one of the stars was damaged. It was received too late get it exchanged in time for Christmas so it’s being returned.”

Helpful Report

Posted 4 years ago

We're really sorry from start to finish with this Liz. I also want to apologise we haven't been as swift in dealing with queries. We have been stretched incredibly thin this year due to what's going on, so our teams have essentially been playing catch up since March. Thank you, Team OB

Posted 4 years ago

“I have yet to receive the brooches so disappointed because I ordered them on the 6th December for a present for a friend.The other items where very slow but did arrive eventually”

Helpful Report

Posted 4 years ago

“I feel VERY strongly that when a customer has bought items of clothing that the assistant should, as a matter of course, wrap the items in tissue paper. I did not want a bag (car right outside) and the assistant tried to just pass the items over to me, instead of wrapping them in tissue. It was also raining heavily outside. There were at least 3 people working in the shop and only me at the counter.”

Helpful Report

Posted 4 years ago

Hiya Denyse, thanks for letting us know, we will pass this onto the shop. Thanks, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,650 reviews