Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,203 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I absolutely love Oliver Bonas however I’m so disappointed in the service I’ve received. I ordered these set of four coasters and only received one of them. I emailed them over a week ago and no reply or response.”

Helpful Report

Posted 4 years ago

Hi Megan, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“The gift box was too small for the gift (earrings).”

Helpful Report

Posted 4 years ago

Sorry to hear this Helene. If we can get this looked into, please email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I lost my Christmas Eve waiting for my parcel because they didn’t send it on time to Hermes delivery at mine...that’s ok hopefully they improve their delivery system one day!”

Helpful Report

Posted 4 years ago

Really sorry to hear this Adriano. If we can be anymore help with this, please do get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I love this shop - gorgeous & quirky products 💕💕💕”

Helpful Report

Posted 4 years ago

“I love the simple design however upon receiving the glasses the design on one glass has not been printed/painted on in full a section is missing and so it doesn’t match the other glasses. Another glass in the set has a mark that will not wash off on the base of the glass. Quite disappointing.”

Helpful Report

Posted 4 years ago

Hi there Jacqueline, thanks for getting in touch and for letting us know. We are so sorry to hear this, if you could contact our customer service team at askus@oliverbonas.com & they we'll look into this further for you. Thanks, Team OB

Posted 4 years ago

“Disappointed with the ring we purchased. Not the usual quality we get from Oliver Bonas”

Helpful Report

Posted 4 years ago

Hi there Gavin, thanks for getting in touch and for letting us know. We are so sorry to hear the ring wasn't quite right, if you could contact our customer service team at askus@oliverbonas.com to have a look into. Thanks, Team OB

Posted 4 years ago

“the mug is too small and took ages to come”

Helpful Report

Posted 4 years ago

Hi there Atinuke, thanks for getting in touch and for letting us know. We are so sorry to hear this mug is too small, we'll pass this feedback onto our Home and Gift Department to look into. Apologies for the delay in your delivery due to the current climate and high demands on online order, our couriers are struggling to get orders out in time. Thanks, Team OB

Posted 4 years ago

“I have only received half of my order. Two bulbs and only one base - please can someone get in contact. And I did not receive the mug I also bought.”

Helpful Report

Posted 4 years ago

Hi there Sofia, so sorry to hear you haven't received your whole order and thanks for getting in touch and for letting us know. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thanks, Team OB

Posted 4 years ago

“Very disappointed with this lamp. I was expecting the bulb to be included as it’s a big part of the effect but in fact it’s just the base of the lamp which is fine but I would say not worth the price. I am a loyal customer to OB. I love their things but this did not meet expectations. It should have been clearer that bulb extra.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Lucy. Our description does state this doesn't come with the bulb, but we'll get our content team to make this clearer on the product info. Sorry about this, Team OB

Posted 4 years ago

“Oliver Bonas was great, very easy transaction and lovely present. But paid extra for priority delivery to get it there before Christmas, Oliver Bonas got it to Hermes quickly who then sat on it for a week!! So very upset, and waste of my money. Have had other bad experiences with Hermes, so won't buy online again.”

Helpful Report

Posted 4 years ago

Thanks so much for the feedback Anna. Whilst we're glad we've been great, our courier let us down so we will feed this back to them to see why it was left for so long. Hope you had a lovely Christmas. Thank you, Team OB

Posted 4 years ago

“Paid for express delivery at 11.44 on 22/12 (before the express delivery countdown timer ended on the website). Item was delivered on 28/12. Emailed customers services, no response.”

Helpful Report

Posted 4 years ago

Hi Joel, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Not as expected”

Helpful Report

Posted 4 years ago

Thanks Tessa for the feedback, so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Nice candle but arrived with a chip on rim. Emailed customer services but have had no response to date. Very disappointed as it was a Christmas gift”

Helpful Report

Posted 4 years ago

Hi there Fiona, thanks for getting in touch and for letting us know. We are so sorry to hear It arrived with a chip. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Extremely uneven quality between items. The jewellery stand I got was lovely and high‐quality, but the actual jewellery was a disgrace. Overall, I probably wouldn't recommend them to anyone.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Isabelle. Please email us at askus@oliverbonas.com with photos, and we can feed this back to our jewellery team. Sorry about this. Thanks, Team OB

Posted 4 years ago

“got next day delivery took a week to come.”

Helpful Report

Posted 4 years ago

Sorry to hear this Kitty. Sadly our courier have been stretched very thin over the Xmas period, so a few orders did fall through the cracks unfortunately. Let us know if we can be anymore help at askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“I love all things Oliver Bonas and usually I buy in store or click and collect but because of lockdown I have had to use your delivery service. Firstly my parcel was delivered to the wrong address, even thought the correct address was on the box. Secondly it was in pieces, I knew as soon as I recieved the box as it was rattling. I was able to return it to store where your employees were very apologetic and understanding. They very kindly gave me a gift receipt. I then ordered it again, online, as they do not stock this sized plant pot in store. I awaited delivery and when it came it was exactly the same, in pieces. Luckily it was just before Christmas and able to return it to store. Please review your courier service as they are completely unreliable.”

Helpful Report

Posted 4 years ago

Hello Louise, thanks for getting in touch and for letting us know about this. We just wanted to say sorry from the get go about this because this really isn't on. We'll feed this back to our fulfillment team as this clearly hasn't wrapped and protected properly. if we can be anymore help with this, please do pop us over an email at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Products are pretty good but the customer service is really nonexistent.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sadly our customer service team has been stretched incredibly thin due to reduced and the ongoing issues at the moment, so they are doing their best to keep up. Thanks, Team OB

Posted 4 years ago

“Nice earrings but they took far too long to get to me.”

Helpful Report

Posted 4 years ago

Really sorry for the delay in getting these to you Geraldine. Sadly due to our couriers being stretched incredibly thin at the moment, there has been increased delivery waits due to reduced staff. Thank you, Team OB

Posted 4 years ago

“I still have not received my item”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“As below comment”

Helpful Report

Posted 4 years ago

Hi there Julie, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,203 reviews