Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,348 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bracelet was broken on receipt. Awaiting replacement.”

Helpful Report

Posted 4 years ago

Hi, please email askus@oliverbonas.com and the team will be able to help with getting a replacement sent to you. Team OB

Posted 4 years ago

“Very poor quality. Zip broke the first day of using it.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Lisa! Please do get in touch with us at askus@oliverbonas.com and we'll get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I still have not received these goods so not a very happy customer.”

Helpful Report

Posted 4 years ago

Hi there Lindsay, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Oliver Bonas is one of my favourite shops, however my delivery wasn't as expected this time.”

Helpful Report

Posted 4 years ago

This is really disappointed to see we're so sorry about this. Please do get in touch with us at askus@oliverbonas.com, and we will get a replacement processed. Thank you, Team OB

Posted 4 years ago

“One of the earrings arrived with a back that refused to say on. Emailed customer services a week ago (on the day they arrived) and still waiting for a reply.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Zoe. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Unfortunately this did not arrive in the next day delivery for my nieces as directed. A couple of days late but still gorgeous.”

Helpful Report

Posted 4 years ago

Really sorry for the delayed delivery. We'll feed this back to our courier but really glad to hear It's arrived ok. Thank you, Team OB

Posted 4 years ago

“I have not yet received the purchase”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I was very disappointed with this necklace. I felt it didn't match the description, it looks cheap, and artificial. Looks like it is chrome plated rather than silver plated. I may have misread the description but the price suggested a better quality product. It came in a paper envelope which was a bit disappointing at best it could have been mounted on a piece of pink card with your name on.”

Helpful Report

Posted 4 years ago

Sorry to hear this Caroline. Please do let us know if we can help with the process, but if you return this to us we can get this fully refunded for you. Thank you, Team OB

Posted 4 years ago

“Unfortunately it hasn’t arrived and I bought it as an engagement present for my daughter. . Bernadette Garvey 0871211852”

Helpful Report

Posted 4 years ago

“My order was broken.”

Helpful Report

Posted 4 years ago

Hi there Blair, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Items are quite flimsy - not a true version of images on website.”

Helpful Report

Posted 4 years ago

Hi there Alison, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fulfillment team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Still waiting for it to be delivered.......!!!!”

Helpful Report

Posted 4 years ago

Hi there Kathy, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“My Delivery was delayed, when I received the item it was smashed. I have also sent an email to sort the issue and have received no reply.”

Helpful Report

Posted 4 years ago

We are so sorry to see this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Ordered the Khaki Green Pleated Velvet Rectangle Jewellery Box Small on Black Friday. Order No: 2000750230 item hasn’t been delivered yet, this is slow and poor service especially if your delivery supplier is going to offer zero contact. I’ve waited an exceptional amount of time for delivery to be made, now I just want what I have purchased.”

Helpful Report

Posted 4 years ago

Hiya Teresa, thanks for getting in touch and really sorry for the lack of communication with delivery. We are experiencing heavy delays internationally, due to the incredibly high volume of orders we've been receiving and sending with our courier. Please do get in touch with us at askus@oliverbonas.com if we can look into this further. Thank you, Team OB

Posted 4 years ago

“I haven’t received my order.”

Helpful Report

Posted 4 years ago

Hi there Stefanie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“These boots looked fabulous but unfortunately I couldn’t get them on. I had sized up to a 6 when I am usually a 5 . Unfortunately I had to send them back”

Helpful Report

Posted 4 years ago

Hi there Heidi, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“No instructions for how much milk. Not very chocolatey. Too sweet”

Helpful Report

Posted 4 years ago

Thanks for the feedback Malcolm. Please do get in touch with us at askus@oliverbonas.com if we can get this looked into. Thank you, Team OB

Posted 4 years ago

“I'm told 5 days to reply to my query email. Delivery came quite fast though.”

Helpful Report

Posted 4 years ago

“Previous orders have been good, however, on this occasion I cannot get a response from Customer Services regarding my order. It has been 5 days since I emailed and I cannot check the quality of the products ordered as opening the packaging will mean breaking the cable ties and tissue they are attached with.”

Helpful Report

Posted 4 years ago

Hi there, thank you for your review, if you could call: 020 8059 2414 we can look into this for you. Our CS team is trying their best to get back to customers via email as they're stretched thin and busy at the moment. Team OB

Posted 4 years ago

“I have not received my order yet so can’t really give a review”

Helpful Report

Posted 4 years ago

Hi Lisa, so sorry to hear you haven't received your order, if you could call: 020 8059 2414 or email us: AskUs@oliverbonas.com and we can look into this for you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,348 reviews