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Oliver Bonas Reviews

4.8 Rating 206,205 Reviews
97 %
of reviewers recommend Oliver Bonas
4.8
Based on 206,205 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th October 2025
Mary D
Oliver Bonas 5 star review on 12th October 2025
Mary D
Oliver Bonas 5 star review on 12th October 2025
Mary D
Oliver Bonas 5 star review on 12th October 2025
Mary D
Oliver Bonas 5 star review on 12th October 2025
Mary D
Oliver Bonas 5 star review on 12th October 2025
Mary D
Oliver Bonas 5 star review on 12th October 2025
Mary D
5983
Anonymous
Anonymous  // 01/01/2019
Really difficult to review- ordered two plant pots with next day delivery, both came completely shattered, a day late! They were really poorly packed, with minimal care, so it’s hardly surprising they broke before they reached me! HOWEVER, I called customer services, after a 50 mins wait (it’s Christmas time and, COVID, so the lines were busy), I spoke to a girl named Ellie, who went over and beyond to rectify the issue, immediately. She was also really apologetic and ultimately faultless in her customer service delivery, thus it’s hard to be angry or disappointed!
Helpful Report
Posted 4 years ago
Thank you so much for the feedback. We just want to apologise ourselves for the state they arrived in, and we're really glad to hear Ellie sorted this. We'll feed this back to fulfillment, because this needs to be rectified for the future. Thank you, Team OB
Posted 4 years ago
Lovely socks but one sock was snagged. Had to return them as they were a gift.
Helpful Report
Posted 4 years ago
Hi there Linda, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fulfillment team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
I ordered the item and paid for next day delivery as it was required for a present. The parcel arrived 4 days late. If next day delivery is offered it should be guaranteed so very disappointed with this service.
Helpful Report
Posted 4 years ago
Sorry about this Jane. Sadly at the moment, couriers are being stretched incredibly thin due to the volume of parcels they are delivering, and they just haven't been able to keep up with demand. Please do email us at askus@oliverbonas.com and we can get next day charge refunded. Thank you, Team OB
Posted 4 years ago
The only thing good was the delivery
Helpful Report
Posted 4 years ago
Ordered a lampshade over 10days ago for collection at your Leamington Spa store for my daughters Christmas gift, still hasn’t arrived!!! Very poor service wont be using your store again! Just not good enough!
Helpful Report
Posted 4 years ago
Hi there Joseph, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB
Posted 4 years ago
Delivery took a while & items were left on my doorstep in the pouring rain.
Helpful Report
Posted 4 years ago
Sorry to hear this Tom. We'll raise this with our courier but do let us know at askus@oliverbonas.com if any of the items were damaged, and we can raise replacements. Delivery is sadly affecting everyone due to couriers having much higher volumes of parcels due to what's going on this year. Thank you, Team OB
Posted 4 years ago
This Item arrived in store for click and collect on time, however it was broken when I arrived home and opened it. The handle must have broken in transit.
Helpful Report
Posted 4 years ago
We are so sorry to hear this Michael. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB
Posted 4 years ago
I ordered a coloured throw and ring as Christmas presents. Unfortunately when the parcel arrived it had never been sealed and the ring was not enclosed. I would imagine it fell out due to the careless packaging. The rug is gorgeous but I’m so disappointed about not receiving the ring
Helpful Report
Posted 4 years ago
We are every so sorry to hear one of the items was missing. Please do get in touch with us at askus@oliverbonas.com, and we'll get a replacement raised. Thank you, Team OB
Posted 4 years ago
Still haven’t received this order , I’m sure my star rating will increase when I do , hopefully this week
Helpful Report
Posted 4 years ago
Hi there Maria, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB
Posted 4 years ago
The glasses are lovely but unfortunately, due to completely unsuitable packaging one arrived broken and despite trying to contact Oliver Bonas by telephone (10 minutes in queue and still only gone from 25th to 24th) I then sent email which is still unanswered so no chance of sorting before Christmas and they were purchased as a Christmas present.
Helpful Report
Posted 4 years ago
Hi there Trevor, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB
Posted 4 years ago
I find shopping with OB in general very good.
Helpful Report
Posted 4 years ago
I paid extra for next working day delivery. Don’t know why it’s working day when other companies can deliver weekends. It was still late and my parcel went from being a birthday present to a belated birthday present. Contacted them about being refunded for delivery but they weren’t bothered and didn’t reply.
Helpful Report
Posted 4 years ago
Hi Maxine, we are so sorry to hear that your order did not arrive next day as promised and we totally understand your disappointment. Please would you drop an email to askus@oliverbonas.com so that we can look into this further for you. Thanks, Team OB.
Posted 4 years ago
Have emailed about faulty item. Yet to have response
Helpful Report
Posted 4 years ago
Really disappointed with this as Oliver Bonas is usually great.The stripe down the side is very thin not as it looks in pictures and is really poor quality making the whole thing look cheap.It’s also huge
Helpful Report
Posted 4 years ago
I think £3.95 is rather over the top to send a token and was disappointed it didn't come in a card as many other retailers do. Elizabeth Walker
Helpful Report
Posted 4 years ago
I'm sorry to say but I found this product very disappointing...expensive, not leather and looks cheap.....I would have returned it had it not been specifically requested as a gift.
Helpful Report
Posted 4 years ago
The bracelet I ordered and received promptly is very pretty, but the £5 gift box they sold with it was not something I would wish to give a gift in. Just a large grey box with the bracelet in lots of not very nice paper
Helpful Report
Posted 4 years ago
Unfortunately I was sent a pair of earrings, each earring had a stone in it that had to face outwards but I was sent a pair that one faces the right way and the other faces into my neck! I have emailed your company and am awaiting a reply
Helpful Report
Posted 4 years ago
Hi there Lorraine, thanks for getting in touch and for letting us know. We are so sorry to hear they've arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB
Posted 4 years ago
Very pretty but REALLY overpriced for the size and quality
Helpful Report
Posted 4 years ago
Thanks for the feedback Hannah with this. If we can help with a possible return, please do email us at askus@oliverbonas.com. Thank you, Team OB
Posted 4 years ago
I’m afraid that I can’t write a positive review in this instance. I ordered a plant pot identical to one that I have previously bought from Oliver Bonas. When it arrived it was inadequately packaged and, as a consequence, was smashed to pieces. I emailed the company immediately with photographic evidence. Almost a week later, I still await a response.
Helpful Report
Posted 4 years ago
Hi there Andy, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. You've already submitted the review. Thank you, Team OB
Posted 4 years ago
Oliver Bonas is rated 4.8 based on 206,205 reviews