Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,198 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I think I may not have read the full description of thickness I’m not sure - it’s a lovely, very long but much thinner than I thought it would be (that’s why it’s lightweight) you need towels if you’re putting it on hard floor or it will hurt your knees. Doesn’t have any grip unless you sweat. It’s an ok mat, I wouldn’t necessarily recommend it - I’d purchase something a bit more quality for the price. I’m going to give this to a friend and purchase another from somewhere that’s thicker and with more grip as that it what I personally want in a mat, even if it doesn’t have a picture of space on it :)”

Helpful Report

Posted 4 years ago

Thanks Mina for the feedback. We will get this sent over to our home and gift team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Hi All, I order my product on 2nd of Jan and have yet to receive so no sure why I would receive an email to rate the product.”

Helpful Report

Posted 4 years ago

Hi there Michelle, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Smaller than I expected outrageous over packing environmently unfriendly long delivery. Bill Winning”

Helpful Report

Posted 4 years ago

Really sorry to hear this William. We will feed this back to our fulfillment team because this is not on. Thank you, Team OB

Posted 4 years ago

“Cheap looking and overpriced. Disappointed”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Delivery arrive in good time for a weekend pamper session but the only problem was both my partner and myself had an allergic reaction to both the bath oil and pillow spray. Had to had a shower after a soak in the bath to get rid of the oil and strip the freshly made bed. Not a great experience when your trying to relax and get rid of the stress of a national lockdown”

Helpful Report

Posted 4 years ago

This isn't what we want to hear we're so sorry to hear this Gary. If we can get this looked into and fed back to our supplier, please email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Item arrived scratched.”

Helpful Report

Posted 4 years ago

We are so sorry to see this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“The sweatshirt was extremely large. The design is really pretty. Disappointed as will have to send back”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Ordered two mustard lights and ended up with one mustard and one pink. Both boxes said mustard. Completely out of stock now so can’t get the second for my pair now. Customer services were excellent but couldn’t help.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Helen. We will feed this back to our supplier and raise this with our fulfillment team, as this really should of been checked before being sent out. Thank you, Team OB

Posted 4 years ago

“Unfortunately this necklace did not meet my expectations. It not only lacked impact, but looked quite cheap, sorry!”

Helpful Report

Posted 4 years ago

Thanks Sharon for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Nice looking but tiny and very ineffective - can’t use it and as I’ve tried it can’t return it either”

Helpful Report

Posted 4 years ago

Really sorry to hear this Ann. If you can drop our customer service team an email at askus@oliverbonas.com just explaining, they'll see if they can get this looked into. Thank you, Team OB

Posted 4 years ago

“The yellow Glug Glug Jug which got lost in transit confirmed when I called Oliver Bonas on Tue 5th Jan. Hermes app and emails said it arrived at their depot on Sat 19th Dec - Sun 20th and they will have the item on the move in the next 24hours but never arrived which was why I phoned OB and got a refund and tried to get a replacement but OB ran out of stock. Tara Goudie”

Helpful Report

Posted 4 years ago

Hi Tara, so sorry to hear your order was lost in transit and you've managed to sort this out with our customer service team. Best Team OB

Posted 4 years ago

“The fishhook is too wide. They fell out without my realising, couldn’t find them, ordered a new pair so that my daughter wouldn’t realise I had lost them (birthday present ). Had to buy ‘keepers’ to put behind them to prevent this happening agsin”

Helpful Report

Posted 4 years ago

We're so sorry about this Barbara. Please do get in touch with our customer service team at askus@oliverbonas.com, and they'll get this fed back to our jewellery team. Thank you, Team OB

Posted 4 years ago

“Im being asked to right this review on this item but still have not received the item so I cant”

Helpful Report

Posted 4 years ago

Hi there Jodie, thanks for getting in touch and for letting us know, by submitting this you already have reviewed. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“No response to email feedback on product size.”

Helpful Report

Posted 4 years ago

Sorry Sally for this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I would have written a nice review if I had had received the package I ordered 13 days ago, for which I paid extra for express delivery. I am so disappointed! Still waiting...”

Helpful Report

Posted 4 years ago

Hi there Cristina, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Glasses are beautiful but one of them was smashed to pieces on arrival. I didn’t send them back as I am shielding because of COVID so just got the three glasses”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Elaine. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Usually have great service from Oliver Bonas but very disappointed that it arrived damaged. It was bought with the intention of giving it as a gift but due to the condition it arrived in, it is not fit for purpose.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Loved it but had to return sadly as it had a large whole in the inner lining of the pocket. Gutted as now no longer available in my size :-(”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“One of three pots arrived completely smashed. Sent an email to OB 29th Dec as soon as it was delivered and still have not heard back as to how they will rectify the issue.”

Helpful Report

Posted 4 years ago

Hi May, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“Unfortunately I have to send this back as poor quality due to the covering not attached/ glued properly around the ‘feet’ + a gap.”

Helpful Report

Posted 4 years ago

Hi there Siobhan, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,198 reviews