Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,331 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful looking plate if it had arrived in one piece. It arrived smashed into about 10 pieces. So disappointing as it was a Christmas gift which I have had to throw in bin. It wasn’t bubble wrapped and had to travel to Ireland. Still awaiting a response from customer service 5 days on, not even an acknowledgment let alone a refund.”

Helpful Report

Posted 4 years ago

Hi Tanya, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived damaged. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“Lovely product but I ordered 5 assuming I would receive a random selection of coloured ribbon hangers as three different ones are shown in the product description and I was unable to select colours but I received 5 pink ones”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We are so sorry about this, please get in touch with our customer service team at askus@oliverbonas.com and they can look into this for you. Thank you. Team OB

Posted 4 years ago

“Lovely jumper but too short in the body so I retuned”

Helpful Report

Posted 4 years ago

Hi there Emma, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Usually very good service and quality from Oliver Bonas but this was an exception unfortunately. I ordered 2, along with some earrings. The first order didn’t arrive. I emailed to chase up where the order was and had to call to chase it up as the email wasn’t responded to. I had to cancel the earrings as the event I’d ordered them for had passed. When I received the replacement order, one of the stars was damaged. It was received too late get it exchanged in time for Christmas so it’s being returned.”

Helpful Report

Posted 4 years ago

We're really sorry from start to finish with this Liz. I also want to apologise we haven't been as swift in dealing with queries. We have been stretched incredibly thin this year due to what's going on, so our teams have essentially been playing catch up since March. Thank you, Team OB

Posted 4 years ago

“I have yet to receive the brooches so disappointed because I ordered them on the 6th December for a present for a friend.The other items where very slow but did arrive eventually”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I feel VERY strongly that when a customer has bought items of clothing that the assistant should, as a matter of course, wrap the items in tissue paper. I did not want a bag (car right outside) and the assistant tried to just pass the items over to me, instead of wrapping them in tissue. It was also raining heavily outside. There were at least 3 people working in the shop and only me at the counter.”

Helpful Report

Posted 4 years ago

Hiya Denyse, thanks for letting us know, we will pass this onto the shop. Thanks, Team OB

Posted 4 years ago

“I purchased the plant pot and short stand as I have the talker one and it’s beautiful. I was so disappointed when I received the item as it was in many broken pieces when it arrived. The inner packaging said fragile but on the outer box there was no fragile markings or warnings. I haven’t reordered as the packaging error may be made again. I will try to get to the store to pick up the item rather than risk another hone delivery”

Helpful Report

Posted 4 years ago

“It was what my daughter-in-law asked for but I felt was very insubstantial for the £42 it cost me - it wasn't even real silver. Disappointed.”

Helpful Report

Posted 4 years ago

Really sorry to hear you weren't happy with the price. We'll feed this back to our jewellery team so they can look into it, and review if needed for the future. Thanks, Team OB

Posted 4 years ago

“The envelope these tiny earrings arrived in was almost A3 in size incredibly, with Oliver Bonas printed in large letters on the back. As there was only one item on my wife's Christmas list from Oliver Bonas, it was blatantly obvious to her what had been sent, thus taking away any element of surprise.”

Helpful Report

Posted 4 years ago

Sorry to hear this Paul. We do get this feedback alot and we are hoping to change it in the new year, as you are right it does tend to defeat the purpose if It's a gift. The envelope size was way too big too, so we'll let fulfillment know of this. If we can be anymore help, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Nice range of products but they need to use a different courier company as Hermes always has issues and this delivery from Oliver Bonas ended up with my items being broken and I am still waiting for feedback.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to see this has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Unfortunately very difficult to get hold of and slow to reply to emails to sort out my query. Still missing one of my items.”

Helpful Report

Posted 4 years ago

Sorry about this Rachel. As you can probably imagine, our customer service are being stretched incredibly thin at the moment, and are doing everything they can to keep up. Please do bear with them and they'll get this sorted. Thank you, Team OB

Posted 4 years ago

“Really difficult to review- ordered two plant pots with next day delivery, both came completely shattered, a day late! They were really poorly packed, with minimal care, so it’s hardly surprising they broke before they reached me! HOWEVER, I called customer services, after a 50 mins wait (it’s Christmas time and, COVID, so the lines were busy), I spoke to a girl named Ellie, who went over and beyond to rectify the issue, immediately. She was also really apologetic and ultimately faultless in her customer service delivery, thus it’s hard to be angry or disappointed!”

Helpful Report

Posted 4 years ago

Thank you so much for the feedback. We just want to apologise ourselves for the state they arrived in, and we're really glad to hear Ellie sorted this. We'll feed this back to fulfillment, because this needs to be rectified for the future. Thank you, Team OB

Posted 4 years ago

“Lovely socks but one sock was snagged. Had to return them as they were a gift.”

Helpful Report

Posted 4 years ago

Hi there Linda, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fulfillment team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I ordered the item and paid for next day delivery as it was required for a present. The parcel arrived 4 days late. If next day delivery is offered it should be guaranteed so very disappointed with this service.”

Helpful Report

Posted 4 years ago

Sorry about this Jane. Sadly at the moment, couriers are being stretched incredibly thin due to the volume of parcels they are delivering, and they just haven't been able to keep up with demand. Please do email us at askus@oliverbonas.com and we can get next day charge refunded. Thank you, Team OB

Posted 4 years ago

“The only thing good was the delivery”

Helpful Report

Posted 4 years ago

“Ordered a lampshade over 10days ago for collection at your Leamington Spa store for my daughters Christmas gift, still hasn’t arrived!!! Very poor service wont be using your store again! Just not good enough!”

Helpful Report

Posted 4 years ago

Hi there Joseph, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Delivery took a while & items were left on my doorstep in the pouring rain.”

Helpful Report

Posted 4 years ago

Sorry to hear this Tom. We'll raise this with our courier but do let us know at askus@oliverbonas.com if any of the items were damaged, and we can raise replacements. Delivery is sadly affecting everyone due to couriers having much higher volumes of parcels due to what's going on this year. Thank you, Team OB

Posted 4 years ago

“This Item arrived in store for click and collect on time, however it was broken when I arrived home and opened it. The handle must have broken in transit.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Michael. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I ordered a coloured throw and ring as Christmas presents. Unfortunately when the parcel arrived it had never been sealed and the ring was not enclosed. I would imagine it fell out due to the careless packaging. The rug is gorgeous but I’m so disappointed about not receiving the ring”

Helpful Report

Posted 4 years ago

We are every so sorry to hear one of the items was missing. Please do get in touch with us at askus@oliverbonas.com, and we'll get a replacement raised. Thank you, Team OB

Posted 4 years ago

“Still haven’t received this order , I’m sure my star rating will increase when I do , hopefully this week”

Helpful Report

Posted 4 years ago

Hi there Maria, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,331 reviews