Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,203 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sadly it arrived with a chip so I need to send it back...”

Helpful Report

Posted 4 years ago

We are so sorry to see this Lizzie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Boxes are lovey but no tissue paper included which is disappointing”

Helpful Report

Posted 4 years ago

This is a packing error our end sorry about this Hannah. Please reach out to us at askus@oliverbonas.com, and we'll get these sent out. Thank you, Team OB

Posted 4 years ago

“I like the pattern on these leggings and they are very comfy. Unfortunately within two days of wearing the seam split and they now have a hole in, bad quality! I am normally a size 10/12 and the medium fit fine.I am 5’10 so they were a bit on the short side, finished above the ankle.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Phillipa. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Beautiful design & very uplifting colours but even though I’ve washed them twice with fabric softener, the fabric is incredibly itchy- I think it’s the stripes of sparkly thread. So actually Not very comfortable ☹️ Any suggestions would be greatfully accepted”

Helpful Report

Posted 4 years ago

Sorry about this Rachel! Please do email us at askus@oliverbonas.com and one of our customer service team can check with our fashion team. Thank you, Team OB

Posted 4 years ago

“Haven't received order yet”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“One of the items I ordered was cancelled after a few days as out of stock”

Helpful Report

Posted 4 years ago

Really sorry about this. Due to the volume of orders we've been receiving recently, some of our products are out of stock by the time they are picked. We're hoping to fix this in the future. Thank you, Team OB

Posted 4 years ago

“I had to give a poor rating despite it probably being the carrier rather than Oliver Bonas that deserves it. This is because I have still not received my purchase of the teal throw. It should have been delivered last Tuesday (11th) but it did not arrive. I have tracked the parcel and it seems to be stuck with the carrier. I have had no other communication from them. Any help would be appreciated. Sue Barnes”

Helpful Report

Posted 4 years ago

We're so sorry for all the trouble you've had getting your parcel Susan. Please do get in touch with us at askus@oliverbonas.com, and we'll raise this with them, but probably best to get a replacement processed in the meantime. Thank you, Team OB

Posted 4 years ago

“Beautiful glasses but one was broken. Have emailed, no reply.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“ordered over £100 worth of products and after order confirmation I was told 3/4 of the things that I'd ordered were out of stock and they weren't coming. disappointed, these should have been updated before I'd ordered and gotten excited about them arriving. however rest of delivery was delivered promptly”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear this has happened as there was a glitch in our system. I know this is not ideal but if you could contact our customer service team to look into further at askus@oliverbonas.com. Best, Team OB.

Posted 4 years ago

“I usually receive goods from Oliver Bonas beautifully wrapped but this time the scarves I purchased in the sake were taken out of their original bags and squashed (not folded) into tiny plastic bags. As these are presents for friends I was very disappointed. Not sure if sale items should be treated as any less valuable ?”

Helpful Report

Posted 4 years ago

Hi JM so sorry the items you received were not packaged well, we've passed this feedback onto our fulfilment team to look into further as we do treat our sale items the same as we would with our full price products. Best Team OB.

Posted 4 years ago

“Love the mirror but it arrived damaged with multiple scratches on the metal finish. The return process was so arduous that I ended up keeping the damaged mirror. So while I like the mirror I’m disappointed by the damage and haven’t bought from Oliver Bonas since.”

Helpful Report

Posted 4 years ago

Hi Naomi, so sorry to hear the mirror arrived with some faults and you've had issues with the return process. Please can you contact our customer service at askus@oliverbonas.com to look into this further. Best, Team OB

Posted 4 years ago

“It is a lovely well made product. However sadly the holes where you place the treats are sadly too deep/small and my dog struggled to get the treats out. If we places in bigger treats it was a bit too easy for him as the hole covers are very loose so slide easy.”

Helpful Report

Posted 4 years ago

Hi Sophie, thank you so much for your feedback and sorry to hear your dog was unable to get the treats out, we will pass this on to our Home and Gift Team to look into further. Best, Team OB

Posted 4 years ago

“Love the necklace but the circle isn't rigid so gets bent out of shape easily1”

Helpful Report

Posted 4 years ago

Hi Natalie, We are so sorry your necklace has got bent so easily. I will be sure to pass on your feedback to our jewellery team to look into this further for you and contact the supplier to look into this. Thanks, Team OB

Posted 4 years ago

“I live in Spain. The postal service here is good, the courier service outside the towns, is poor. Your website indicated that the earnings would be sent by International Post, so I gave my Postal address. It seems they are coming by courier, and my delivery address is totally different. Also, the final courier company is called SEUR, which is the worst courier company in the world, using subcontractor drivers and un marked vans. I will have to drive for 1 hour to pick up the parcel from their distribution hub, if they don’t just send it back to you as “undeliverable”. I will be happy to review the earnings if they ever turn up.”

Helpful Report

Posted 4 years ago

Hi Diane, We are so sorry that this is how you feel and will be sure to send over your feedback to our management team to reconsider the couriers. Please feel free to email askus@oliverbonas.com if you have any more feedback or would like us to look into anything more for you. Thanks, Team OB

Posted 4 years ago

“This cardigan is very lightweightand ideal for a cover-up or perhaps for summer evenings. I would suggest going down at least a size or two, it comes up quite wide. I had to return it as it simply did not suit me.”

Helpful Report

Posted 4 years ago

Hi Fatima, Thank you very much for your feedback and we are very sorry to hear that this cardigan didn't suit due to its size. Our refunds team will be in touch to process your return. Team OB

Posted 4 years ago

“My 5 year old Granddaughter bought these for me for Christmas. She’s obsessed with my earrings. I absolutely loved these but there’s a design fault. They immediately fell out. I adjusted the fitting but they still fell out and I lost 1. I bought another set so she wouldn’t be upset and again they fell out. Luckily I heard it drop. I’m disappointed that I have to be so aware of this happening”

Helpful Report

Posted 4 years ago

Hi Christine, we're so sorry to hear that your earrings are faulty, this is definitely not the quality that we expect of our products. Please send us an email to askus@oliverbonas.com and we can look into this for you. Thanks Team OB

Posted 4 years ago

“I ordered the Flora Scalloped Velvet Pink Chair. The furniture item arrived in good packaging, but sadly I am very disappointed with the quality of the item. I have written a complaint to all Oliver Bonus almost a week ago and sent photos of the faulty in the material, but I am yet to receive and response. The chair is noticeably marked on the front, the material looks very worn and as if it has been used or an ex display. The item is almost £400.00, I expect to receive a higher quality item for this price. I am also very surprised that Oliver Bonas's customer service line is only operating between 9am until 1pm. I have tried to contact the company regarding my order, but no response. Very poor customer service to not respond to my email. I hope this will be resolved ASAP and receive a replacement with no faulty.”

Helpful Report

Posted 4 years ago

Hi there, We're so sorry to see your chair wasn't delivered in the best condition, we can see our customer service team have been in touch with you to try and get this resolved. We're very sorry for the delay in our correspondence, our customer service team are stretched a little thin at the moment. Thank you, Team OB

Posted 4 years ago

“I ordered some plant pots that looked yellow and in the picture and the colour in the description stated yellow, the pots were in fact orange. Sent them back”

Helpful Report

Posted 4 years ago

Hi there Hannah, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Paid for delivery and it took a few days to come”

Helpful Report

Posted 4 years ago

Sorry for the delay in getting your parcel to you. As you can imagine, delivery couriers are being stretched incredibly thin due to what's going on at the moment. Thanks, Team OB

Posted 4 years ago

“In my experience Oliver Bonas is a beautiful store full of beautiful things with lovely staff. The problem is that the products are unfortunately very cheaply made. I have had so many problems with products, and have frequently returned items including a bag, plant pot and a number of pieces of jewellery. I have found the costume jewellery tarnishes far worse than my other costume jewellery I seem to be able to wear again and again. It is priced far more than it is worth. I have had issues with the more expensive jewellery too and had clasps break - I took one necklace back three times and gave up in the end as i decided to get an entirely new clasp for it - OB in this instance gave me the simple option of a refund or not but I will fund the clasp fixing myself. It has got to the point now where I tell friends and family not to buy me anything from OB but when someone else does I end up back in the store getting refunds and replacements. People in the store are always so friendly and helpful but can't do more than take my feedback and offer refunds. My advice to those higher up is to take note and improve the quality of your products, particularly your jewellery and anything with gold leaf on it- everything tarnishes and does not last, despite care instructions followed!”

Helpful Report

Posted 4 years ago

Thanks for all this feedback Lucy. We will pass this onto the relevant teams so they can feed this back to our suppliers. Sorry about this. Thanks, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,203 reviews