Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,348 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product, a headband came in a very big box packed round with masses of paper. Have you considered how you can package more sustainably? I bought this as a gift and I am sure that the recipient will like it. It seems very expensive to me so I hope you ensure that the people who make these products are receiving a living wage and enjoy good working conditions.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Margaret. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered the Abuo Turquoise Plant Pot and Stand from Oliver Bonas. Item is missing the plant stand and delivered a week late despite paying for next day delivery.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Please do get in touch with us at askus@oliverbonas.com, and we'll get a replacement sent out. Thank you, Team OB

Posted 4 years ago

“I’d love to leave a review but unfortunately this present hasn’t arrived yet!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Not received yet despite ordering ages ago”

Helpful Report

Posted 4 years ago

“I ordered 5 boxes of these chocolate bombs. 3 of them arrives smashed unfortunately.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I am disappointed by my experience with OB. I purchased a gift for my sister for Christmas and it arrived broken in the post multiple times! Although replacements were sent out, ultimately this isn’t good enough from a company such as this - who can’t make sure their products aren’t packaged correctly!”

Helpful Report

Posted 4 years ago

Really sorry for the ongoing issues you've had with delivery Jessica. This is something we really do need to improve, so we'll get this sent over to our fulfillment team so this can be looked into, as it does seem to be a training issue. Thank you, Team OB

Posted 4 years ago

“I like the brand, they make lovely things. I recently wanted to order a lamp with Edison bulb. The Photo on this item on their website was a bit confusing. I ordered in a bit of a hurry and didn’t go through the product description but the image makes this look like a lamp with bulb, not just the light bulb. I’m sure the bulb is good quality but a bit steep in price at £25. Emailed customer service straight away to ask to cancel the order. Didn’t hear back for over a week. I appreciate it’s a busy time of year. However, most other online order services offer an online cancellation option that you can do yourself as long as it’s done quickly after placing the order and before dispatch. It would be helpful if Oliver Bonas offered this. I’ve now paid for delivery on an item I don’t want, and I’ll have to arrange for a return.”

Helpful Report

Posted 4 years ago

We really are sorry from the get go with this Kim. This is something we are currently looking to implement, as it would be very beneficial especially at this time of year, when our response does take a little longer to get back to you and sort out. Thank you, Team OB

Posted 4 years ago

“Very disappointed with the moon stone ring when it arrived. Assumed is was a real stone in a metal setting. Feels like plastic and looks cheap. The elephant chain bracelet is very nice. Much better quality.”

Helpful Report

Posted 4 years ago

Thanks for getting in touch and for leaving us feedback Jack. We'll still get this raised with our supplier and content team, especially if the item doesn't reflect what we advertise on our website. Please do email us at askus@oliverbonas.com if we can look into this anymore. Thank you, Team OB

Posted 4 years ago

“Disappointed with vase and earrings that I ordered, which didn't look as good as the website. Delivery was also problematic as driver left a note to say delivery not possible as we were out and there was nowhere to leave the parcel, but they didn't knock as we were actually at home. However, they did come back later the same day and leave the parcel outside.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Carol with these. If we can arrange a return, please email at askus@oliverbons.com if we can help with the process. Thank you, Team OB

Posted 4 years ago

“I still haven’t received my lamp. Only the shade arrived. Please let me know when I’ll receive the lamp.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Leanne. Please get in touch with us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Not as good quality as I would have expected from OB”

Helpful Report

Posted 4 years ago

Thanks for the feedback Marian, so sorry to hear this. Please let us know at askus@oliverbonas.com, if we can arrange a return or refund. Thank you, Team OB

Posted 4 years ago

“Sorry item ordered on 29th November. Not arrived yet”

Helpful Report

Posted 4 years ago

Hi Helen, so sorry to hear you haven't received your order, if you could give us a ring: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this further for you. Team OB.

Posted 4 years ago

“Sweet little earrings but sadly they arrived in the post with all the stems bent. I ended up exchanging them for a replacement set in store. I think the packers was a little heavy handed as the packaging wasn't damaged.”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear the earrings arrived damaged and you have managed to find a replacement in one of our OB stores. We've passed your feedback onto our fulfilment team to have a look into. Best Team OB.

Posted 4 years ago

“I’ve had an offer to leave a review before I’ve had my order. I chose collect in store to avoid long postal delays, but clearly there are delays OBs end also.”

Helpful Report

Posted 4 years ago

Hi Faye, so sorry to hear you haven't received your order if you could give us a ring: 020 8059 2414 or email askus@oliverbonas.com and we can look into this further for you. Team OB.

Posted 4 years ago

“One of the glasses has a flaw and should never have passed quality control. They were bought for my daughter for her birthday and I do not have time to send them back. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Colette, so sorry to hear there is a flaw on one of the glasses. If you could give us a ring: 020 8059 2414 or email askus@oliverbonas.com and we can look into this further for you. Team OB.

Posted 4 years ago

“So disappointed with these earrings . They are absolutely tiny and you can barely see the little moon . Returned them straight away .”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback we've passed this onto our jewellery team to look into. Best Team OB

Posted 4 years ago

“Arrived broken, it happens. But then I’ve contacted them and emailed pictures of the broken item but they haven’t got back to me.”

Helpful Report

Posted 4 years ago

Hi Mark so sorry to hear this arrived broken. If you could call us: 020 8059 2414 and our team can look into this for you. Our Customer Service Team will get back to as soon as they can, they're currently stretched a little thin. Best Team OB.

Posted 4 years ago

“Ordered 2 pairs of earrings for Christmas presents, only 1 pair arrived have had no reply back informing you of this fact. Quality product poor customer service”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback and we are sorry for the long delay in our team getting back to you. They are super busy and will be in touch soon. Team OB

Posted 4 years ago

“Disappointed ☹️ I thought this was quite expensive for the quality. Was expecting much better. But on a positive note delivery and packaging was very good”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Team OB

Posted 4 years ago

“A nice bulb, but so overpriced at £25 plus delivery! Can find it much cheaper on other sites. Picture should show only the bulb - not a whole lamp.”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,348 reviews