Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 202,966 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 202,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th August 2025

5931

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“1st bracelet snapped , which OB replaced even without receipt as it was a Christmas present 2nd bracelet lost one of the coloured stones after wearing about 4/5 times Now had to settle for a gift receipt of just £28 for a £42 bracelet No more jewellery for me from here”

Helpful Report

Posted 1 month ago

“Lovely packing although earrings have tuned black in such a short time”

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Posted 2 months ago

“Experience is always positive with both website & stores.”

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Posted 2 months ago

“The mugs purchased look different to the picture and the other green Luci mugs I have purchased previously. The reactive glaze is a different colour and does not run very far down the mugs, and they do not look like a match for my other mugs purchases from in-store. I wonder if there was a faulty batch or less attractive mugs being sold online as the stock would not shift in store. A bit disappointed to be honest and won’t be purchasing online again from Oliver Bonas”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear your mug mug is a different colour and the glaze isn't quite right. This isn't the usual quality we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Trainers were returned. Trainers in picture had a black tongue but when they arrived the tongue was white.”

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Posted 2 months ago

“Ran small had to return.shame!”

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Posted 2 months ago

“Very good overall.”

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Posted 2 months ago

“Although I found the procedure easy, I was very disappointed that I could not add a personal note. I contacted customer services but was told that it is not an option and if I wanted to do that I would have to use the email option. Not what I wanted”

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Posted 2 months ago

“Very disappointing as I paid for next day delivery and it didn’t arrive. Evri are not a delivery company I would expect such a smart company to use. I was promised a gift card as an apology but haven’t received it.”

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Posted 2 months ago

Hi there, We're sorry to hear your delivery was delayed and you haven't received your gift card. This isn't the usual service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Love the items in the shop but I was declined a NHS discount in the Oliver Bonas Shop in Canterbury despite I showed two ID badges with my photo and name. I was always given a discount in all the shops I go to in London even not having blue light card on me. It is not a massive deal but it would have been courtesy that the Canterbury shop didn’t have. I’ll stick to the London stores”

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(Canterbury) - Posted 3 months ago

“Very good with no issues.”

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Posted 3 months ago

“Easy website and helpful staff.”

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Posted 3 months ago

“Experience of ordering the monkey tray in the shopt was good, however the tray when delivered was damaged. As it was a present I have left the recipient to get a refund as unfortunately the tray is no longer available”

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Posted 3 months ago

“The box wasn’t protected so was crushed at the edges so not helpful”

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Posted 3 months ago

“I’m a huge fan of Oliver Bonas, whether shipping for gifts of a little treat for myself. The website is great with good variety of stock, showcased well.”

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Posted 3 months ago

“Ok. Can’t really comment on thust”

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Posted 3 months ago

“Bought mirror, a little while ago. Because of home improvements, I only put it up last week. If you order online, check your order, thoughly, i made the mistake, of only checking, the actual mirror, wasn't broken. I've been sent out seconds. I paid full price. £98, for faulty goods.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that your mirror is damaged, this isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“The website was easy to navigate.”

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Posted 3 months ago

Hi there, We're sorry to see that your mirror has arrived chipped. This isn't the usual quality we aim to provide at all, and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I love OB stock, stores and staff, but your returns process is unnecessarily onerous. It took 3 trips to finally be able to return my stuff due to policies which cannot be legal requirements because other stores don’t operate them. Easy returns is part of shopping these days, I will avoid buying from OB until this improves.”

Helpful Report

(Sheffield) - Posted 3 months ago

Hi there, We're sorry to hear about your experience trying to make your return. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Loved the photos on website BUT so disappointed with the shelving the brass shelves are hollow underneath and doesn't have the same lovely sheen as displayed in the online photos. Unfortunately I'm unable to return as builder has already put shelving up on wall.”

Helpful Report

Posted 3 months ago

Oliver Bonas is rated 4.8 based on 202,966 reviews