Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,648 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 30th September 2025

5974

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very poor . Not set up for selling and collecting furniture. Wait time to call OB is unacceptably long . Poor communication from them . Lovely brand but the back end is v disappointing”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear you received poor communication regarding your order, and we had a longer wait time on our phone line. This isn't the usual service we aim for at all, and we completely understand how disappointing and frustrating this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Easy to order from the website”

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Posted 1 month ago

“The dress was huge! And too much material. Had to return”

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Posted 1 month ago

“The delivery company could not carry the wardrobe into my house so I had to return it - very disappointing”

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Posted 2 months ago

Hi there, We're sorry to hear that you had this experience. This isn't the usual service we aim for at all and we completely understand how frustrating this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Website ordering experience was easy but the product arrived and the zip wasn’t working.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that your item seems to have a faulty zip when you received it. This isn't the usual quality we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Website was good”

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Posted 2 months ago

“Ordered necklace with gift box but came packaged separately.”

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Posted 2 months ago

“Order never arrived. Thought I would be given option for replacement but instead it was just an instant refund”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that you weren't offered a replacement on your lost order. This isn't the usual service we aim for at all, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Item was not in stock so sales assistant offered to order and send to home saying if not right can bring back to store for a full refund. When returned to shop invoice had no card details so no refund into card was allowed instead had to accept store card- very disappointed as don’t actually live anyway near the shop was staying a relatives for the week.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that the store team weren't able to correctly refund your items for you, we completely understand how frustrating this may have been for you, and it's not the usual service we aim to provide at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“No issues”

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Posted 2 months ago

“the website was pretty easy to navigate”

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Posted 2 months ago

“Unfortunately one of the two vases I bought in store was cracked when I removed it from the packaging. I re bought from the website and realised each one should have had a box.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that one of your vases has arrived cracked, we can understand how disappointing and frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Great service, shame about the dress”

Helpful Report

Posted 3 months ago

“Website ~ I found description on web page and actual dresses very different. Items very creased”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you found the description of the dresses not to be accurate and they arrived creased, this is disappointing to hear. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I did like the gingham top and have kept that, more for the material than the cut which I have had to alter to fit me. One of my items was out of stock even though still advertised as available on the website - disappointing, and the dress I ordered arrived looking second hand and completely crumpled, not folded or carefully packed, looked like someone else had returned it and they just sent it out again. Not a good look for a new dress costing nearly £200. Not sure I would buy from them again”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that one of your items ordered was out of stock, and also that your dress did not arrive in a carefully packed condition. This is not the usual quality and experience we aim for at all, and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Fine but product is not”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you're having some troubles with your item, this is disappointing to hear. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“The staff in store were fantastic and very helpful, but the product was extremely poor. I bought this necklace and the matching earrings for my wedding and the gold on the necklace was faded. I tried buying the necklace again in case it was just a one off faulty item, and it was the same poor quality. I then had to follow up with customer service to even get my refund, and had to provide proof of postage, it was a very disappointing experience and I eventually had to buy my wedding jewellery elsewhere.”

Helpful Report

Posted 3 months ago

“1st bracelet snapped , which OB replaced even without receipt as it was a Christmas present 2nd bracelet lost one of the coloured stones after wearing about 4/5 times Now had to settle for a gift receipt of just £28 for a £42 bracelet No more jewellery for me from here”

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Posted 3 months ago

“Lovely packing although earrings have tuned black in such a short time”

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Posted 3 months ago

“Experience is always positive with both website & stores.”

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Posted 3 months ago

Oliver Bonas is rated 4.8 based on 205,648 reviews