Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,257 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 13th October 2025

Maisie W

Louise B

Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m afraid that I can’t write a positive review in this instance. I ordered a plant pot identical to one that I have previously bought from Oliver Bonas. When it arrived it was inadequately packaged and, as a consequence, was smashed to pieces. I emailed the company immediately with photographic evidence. Almost a week later, I still await a response.”

Helpful Report

Posted 4 years ago

Hi there Andy, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. You've already submitted the review. Thank you, Team OB

Posted 4 years ago

“Poor service poor quality Very disappointed indeed”

Helpful Report

Posted 4 years ago

“I ordered two ceramic pots. When they arrived, one was ok, the other was smashed to pieces. The protective packaging was not enough, the box was too big so the pots had obviously moved around and the 'Fragile' sticker on the box was tiny. I sent an email but have had no reply. Yet to hear from the returned item.”

Helpful Report

Posted 4 years ago

Hi there Julie, thanks for getting in touch and for letting us know. We are so sorry to see It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“very disappointed with the gift box. I did not realise that I was paying £5 for a cardboard box approx 6 inch square for a pair of earrings”

Helpful Report

Posted 4 years ago

Really sorry to hear you haven't liked our gift box service Susan. We are looking to improve this in the new year, but if we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Item arrived looking dirty and greasy.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Not very good quality of some items, wouldn’t buy online again.”

Helpful Report

Posted 4 years ago

Hi there Christine, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Can't really write a review honestly as not opened the box.....intended for a christmas present 🙏🙏🙏”

Helpful Report

Posted 4 years ago

Hiya Hilary! You don't have to write a review as soon as you get the link, just whenever you can and It's completely optional. Thank you, Team OB

Posted 4 years ago

“Poor packaging. Item damaged badly in transit. Hopefully replacement will arrive safely in time for Christmas.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this! We'll get this sorted as soon as we can. Thank you, Team OB

Posted 4 years ago

“The picture looks better”

Helpful Report

Posted 4 years ago

Thanks for the feedback with this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into and sorted. Thank you. Team OB

Posted 4 years ago

“Products look nice on the website but unfortunately this is the third time they have arrived and I have been very disappointed opening the package. The product quality do not match the price. Too expensive for the poor quality that arrives.”

Helpful Report

Posted 4 years ago

Hi there Abby, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“This product, a headband came in a very big box packed round with masses of paper. Have you considered how you can package more sustainably? I bought this as a gift and I am sure that the recipient will like it. It seems very expensive to me so I hope you ensure that the people who make these products are receiving a living wage and enjoy good working conditions.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Margaret. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered the Abuo Turquoise Plant Pot and Stand from Oliver Bonas. Item is missing the plant stand and delivered a week late despite paying for next day delivery.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Please do get in touch with us at askus@oliverbonas.com, and we'll get a replacement sent out. Thank you, Team OB

Posted 4 years ago

“I’d love to leave a review but unfortunately this present hasn’t arrived yet!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Not received yet despite ordering ages ago”

Helpful Report

Posted 4 years ago

“I ordered 5 boxes of these chocolate bombs. 3 of them arrives smashed unfortunately.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I am disappointed by my experience with OB. I purchased a gift for my sister for Christmas and it arrived broken in the post multiple times! Although replacements were sent out, ultimately this isn’t good enough from a company such as this - who can’t make sure their products aren’t packaged correctly!”

Helpful Report

Posted 4 years ago

Really sorry for the ongoing issues you've had with delivery Jessica. This is something we really do need to improve, so we'll get this sent over to our fulfillment team so this can be looked into, as it does seem to be a training issue. Thank you, Team OB

Posted 4 years ago

“I like the brand, they make lovely things. I recently wanted to order a lamp with Edison bulb. The Photo on this item on their website was a bit confusing. I ordered in a bit of a hurry and didn’t go through the product description but the image makes this look like a lamp with bulb, not just the light bulb. I’m sure the bulb is good quality but a bit steep in price at £25. Emailed customer service straight away to ask to cancel the order. Didn’t hear back for over a week. I appreciate it’s a busy time of year. However, most other online order services offer an online cancellation option that you can do yourself as long as it’s done quickly after placing the order and before dispatch. It would be helpful if Oliver Bonas offered this. I’ve now paid for delivery on an item I don’t want, and I’ll have to arrange for a return.”

Helpful Report

Posted 4 years ago

We really are sorry from the get go with this Kim. This is something we are currently looking to implement, as it would be very beneficial especially at this time of year, when our response does take a little longer to get back to you and sort out. Thank you, Team OB

Posted 4 years ago

“Very disappointed with the moon stone ring when it arrived. Assumed is was a real stone in a metal setting. Feels like plastic and looks cheap. The elephant chain bracelet is very nice. Much better quality.”

Helpful Report

Posted 4 years ago

Thanks for getting in touch and for leaving us feedback Jack. We'll still get this raised with our supplier and content team, especially if the item doesn't reflect what we advertise on our website. Please do email us at askus@oliverbonas.com if we can look into this anymore. Thank you, Team OB

Posted 4 years ago

“Disappointed with vase and earrings that I ordered, which didn't look as good as the website. Delivery was also problematic as driver left a note to say delivery not possible as we were out and there was nowhere to leave the parcel, but they didn't knock as we were actually at home. However, they did come back later the same day and leave the parcel outside.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Carol with these. If we can arrange a return, please email at askus@oliverbons.com if we can help with the process. Thank you, Team OB

Posted 4 years ago

“I still haven’t received my lamp. Only the shade arrived. Please let me know when I’ll receive the lamp.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Leanne. Please get in touch with us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,257 reviews