Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,222 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,222 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 3rd September 2025

5945

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered some necklaces for my aunts for Christmas. I was prompted to add medium size gift boxes for my necklaces to wrap them myself. I paid for 3 medium boxes for necklaces that I can't use as they would just float around the box getting tangled. The backing display envelope they came in is too big for the box and the box has nothing to fix them so they won't get tangled up.”

Helpful Report

Posted 4 years ago

“I cannot review because I never received it although it is listed as complete on your site under my account. I wrote to your team yesterday about this and have yet to hear back. Laura”

Helpful Report

Posted 4 years ago

Hiya Laura, so sorry to hear it hasn't arrived yet. Sadly complete just means it has been dispatched but our customer service team will be in touch soon to look into this for you. Sorry also for the wait we are being stretched incredibly thin at the moment. Thank you, Team OB

Posted 4 years ago

“I loved the pot but the packaging was poor and it was smashed by the time it arrived to me. So disappointed as I was really exciting and the pot looked beautiful.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Caitlin. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“haven't received order yet. Its taking a very long time?”

Helpful Report

Posted 4 years ago

Hi there Nik, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Have not received order yet”

Helpful Report

Posted 4 years ago

Hi there Zoe, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have still not received my order, it was supposed to arrive last week!”

Helpful Report

Posted 4 years ago

Hi there Cliona, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Lovely anklet but broke almost immediately”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Liz. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Did not receive the gift box. Very disappointed the only solution the customer service team gave was they refunded my £5.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Linda. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“They did not send my order for ages and then when I finally emailed to ask why they refunded me...apparently it is now no longer in stock so it seems like my order was completely ignored!”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear about your order and the refund. We do appreciate your feedback and if we can help anymore, please email askus@oliverbonas.com Team OB

Posted 4 years ago

“Absolutely atrocious. Mirror arrived smashed....twice! Delivery company clearly damage the goods in transit but refused to take it away with them on arrival and was a huge admin effort to book appointments with them etc. Poor service and wont shop here again.”

Helpful Report

Posted 4 years ago

Hi, oh goodness we are really sorry about this and we do appreciate your feedback. Please email askus@oliverbonas.com Team OB

Posted 4 years ago

“The shade arrived on its own, had to ring up and chase for base. Base came very badly damaged, sent photos in never heard from Customer Services. Had to ring again. Very cheap product made in India not worth £85 price tag. Looks better from a distance.”

Helpful Report

Posted 4 years ago

We are sorry about this and we do appreciate your feedback. Can you please get in touch with customer services at askus@oliverbonas.com Team OB

Posted 4 years ago

“Was out of stock. Had to ring for refund”

Helpful Report

Posted 4 years ago

We are sorry about this and we do appreciate your feedback. Team OB

Posted 4 years ago

“The necklace broke as soon as I put it on. Poorly made and very disappointing.”

Helpful Report

Posted 4 years ago

Hi, we are really sorry about this, please email askus@oliverbonas.com and we can look into this further. Team OB

Posted 4 years ago

“Delivery took longer than expected but this may be due to Covid. Well packaged.”

Helpful Report

Posted 4 years ago

Hi there Katrina, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I contacted you on the day I received my order to inform you that this mug had arrived broken, I also attached a photograph. I have had no reply from yourselves.”

Helpful Report

Posted 4 years ago

Hi there Nerys, thanks for getting in touch. We're so sorry to hear this has arrived broken. Please bear with our customer service team as they are being stretched incredibly thin at the moment. We'll get this sorted ASAP. Thanks, Team OB

Posted 4 years ago

“The mugs are lovely, but out of the 12 that I ordered, 6 were already broken inside the box and I would recommend that better wrapping is used for such heavy, large mugs.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Margaret. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I ordered 2 rolls of wrapping paper and each one came in a separate ENORMOUS box. It would have been ridiculously excessive for just 2 rolls in one box, but the fact both rolls arrived in individual boxes was ludicrous. In fact all 4 items I bought were dispatched in separate huge packages. Not environmentally friendly at all. Very disappointed.”

Helpful Report

Posted 4 years ago

Thanks Jo for letting us know this. We'll pass this onto our fulfillment team because this isn't on, we're so sorry about this. Please get in touch with us at askus@oliverbonas.com and we'll get this logged. Thank you, Team OB

Posted 4 years ago

“I only received the tissue paper..no gift boxes?”

Helpful Report

Posted 4 years ago

Hi there Faith, this isn't right we're so sorry about this. Please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I ordered a Jewellery box for my girlfriend but when it was delivered and left on the doorstep we opened it on her birthday and one side was smashed.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Martin. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I haven't received the lamp yet. Could you please follow up? Thanks.”

Helpful Report

Posted 4 years ago

Hi there Luisa, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 204,222 reviews