Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,929 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,929 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 7th October 2025

5970

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I returned the jumper to store. Staff were polite but didn't seem interested in the reason for its return, which surprised me.”

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Posted 2 years ago

“Ordered online”

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Posted 2 years ago

“Great store”

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Posted 2 years ago

“OK experience, packaging far too big.”

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Posted 2 years ago

Hi Julie, we appreciate your feedback and will pass it onto our Fulfilment team. If we can help you with anything else please let us know at askus@oliverbaons.com. Have a lovely day, Team OB

Posted 2 years ago

“i love oliver bonas but when i ordered this blanket to give as a gift it arrived super late - the occasion had already come and gone...”

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Posted 2 years ago

Hi there, we're sorry to hear this and appreciate your feedback. We'll pass it onto our Fulfilment team. If we can help you with anything else please let us know at askus@oliverbaons.com. Have a lovely day, Team OB

Posted 2 years ago

“Ordered online”

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Posted 2 years ago

“Easy purchase quick delivery but had issues with the stitching after wearing once”

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Posted 2 years ago

Hi Jacqui, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Fashion team. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“I made my purchase online”

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Posted 2 years ago

“The staff were helpful but I don't rate the website.”

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Posted 2 years ago

Hi Emmie, that is lovely feedback for our Customer Service team, so thank you for taking the time to send this review. Have a lovely day, Team OB

Posted 2 years ago

“Unfortunately it didn't arrive so I requested a refund. The OB enquiry email service was very helpful.”

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Posted 2 years ago

HI Elizabeth, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our fulfilment team. We can see you contacted our Customer Service team, but if we can help with anything else please let us know. Have a lovely day, Team OB

Posted 2 years ago

“Order not received. Out of stock Refund given. 👍”

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Posted 2 years ago

Hi Mary, thank you for this feedback. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“The staff are always lovely - and helpful too!”

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Posted 2 years ago

Hi Amy, this is lovely feedback to read, so thank you for sending it over. Have a wonderful day, Team OB

Posted 2 years ago

“Experience with the store was ok, but the quality of the bag is not good. I bought it as a present and the stitching has come undone at the top, having only had it a few days. Really disappointed with it.”

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Posted 2 years ago

Hi Mrs Hall, we're sorry to hear that. It's not the standard we'd expect you to receive, so can offer a replacement or refund. Please email us some pictures at AskUs@oliverboans.com and we can take it from there. Have a lovely day, Team OB

Posted 2 years ago

“Charged wrong price for earrings, only a £1 more but wrong price on label. Didn’t realise till I got home. No thank you either”

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(Chelmsford) - Posted 2 years ago

Hi there, We're sorry to hear you were over charged at our Chelmsford store. If we can help with a refund of £1, please email us at Askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 2 years ago

“I was waiting for this chest of drawers for months. I signed up to the email notification of when the product would be back. I emailed your customer service, they assured me I would be notified when it came back into stock. Never heard anything back.Never received an email. I had to constantly check the website.”

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Posted 2 years ago

Hi there, Thank you for leaving this feedback, we'll send it over to our Web Content Team. If we can help with anything please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I ordered online. Was fine”

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Posted 2 years ago

“Delivery cost was expensive and then did not arrive on time”

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Posted 2 years ago

Hi there, We're sorry to hear your parcel arrive late, as that's not the standard we'd expect you to receive. If you would like us to look into this and refund the delivery costs please get in touch with us at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 2 years ago

“Evri delivery was appalling. I paid extra for next day delivery. Evri messaged to say that they were unable to deliver: the package was being delivered to a school! No excuse for not delivering. The next attempt was three days later. My granddaughter’s present two days late.”

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Posted 2 years ago

Hi Francine, We are sorry to hear that your delivery was late, this is not the service we want you to receive so we understand your disappointment, especially as this was bought as a gift. Please do contact our customer service team at askus@oliverbonas.com, and they can look into this a little further for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“I am quite disappointed with the shoes. I've only worn them once and they have lost some of their shape”

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Posted 2 years ago

Hi Sharon, We are sorry to hear that your shoes have already lost their shape. Please do contact our customer service team at askus@oliverbonas.com and they can look into this further for you. Team OB

Posted 2 years ago

“Not very good the item which I ordered came smashed so had to send back”

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Posted 2 years ago

Hi Sofia, We are sorry to hear that your item arrived smashed, this is not the delivery service we expect you to receive so we understand your disappointment. If we can help with anything any further, please do contact our customer service team at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 205,929 reviews