Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,721 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 4th May 2025

5819

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was faulty. Could not assemble as holes of two pieces did not align. Emailed OB for refund which said would respond within 2 days. After 4 days of no response, had to them contact via WhatsApp - luckily someone did respond and organised for pick up and refund When pick up arrived, seemed to be some issues whether they would take it or not due to not having the proper packaging ?? They did end up taking it and I got my refund but overall a disappointing and annoying experience”

Helpful Report

Posted 2 years ago

Hi Nassim, we are really sorry to hear of your experience with us. We will have a look into this with the team and the furniture courier so this can be avoided next time and we can provide a smoother experience for our customers. If we can look into this further, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Not a wonderful experience”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear you haven't had a great experience shopping online with us, we would really like to look into this further. If you could please email us at askus@oliverbonas.com, that would be really appreciated. Thanks, Team OB

Posted 2 years ago

“Beautiful dress, lost its shape after a few washes. So the quality Is low. Disappointed for the price.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“I wasn’t overly impressed with the store. The staff were courteous and helpful . However the changing room(s) needed a good clean. There was dust and fluff all over the floor - not helpful when I was trying on a long skirt. The manager did admit that they were busy and hadn’t had time to clean that day.”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear this about your store experience. We would love to look into this further so if you could please email us at askus@oliverbonas.com with the store name and as much detail as possible, that would be really appreciated. Thanks, Team OB

Posted 2 years ago

“Show the necklaces compared to something for scale. It looked bigger in the pic”

Helpful Report

Posted 2 years ago

Hi Hassan, Thank you for your feedback, we're so sorry to hear the pendant didn't meet your expectations, we'll pass this on to the relevant team. Kindest, Team OB

Posted 2 years ago

“Looks nice but far too much fabric and flimsy.”

Helpful Report

Posted 2 years ago

Hi Jane, we appreciate your feedback and will pass this over to our fashion team. If we can help speed up your refund, just pop over your proof of return to askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“This item didn't arrive - completely the wrong item was in my click and collect order. Unfortunately I had bought the last item so was unable to re-order. This was a very time consuming and tedious experience although the assistants in the Islington store were very helpful at processing my refund immediately. I won't use the click and collect again though.”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear this happened, we will make sure to pass this feedback onto the fulfilment team so they can look into why this happened. We will also make sure to pass on your lovely feedback about the Islington store. If we can look into this further, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“On line purchase was quick and efficient. I was able to find what I wanted.”

Helpful Report

Posted 2 years ago

Hi Avis, we're happy to hear your delivery arrived quickly and you had a great experience shopping online. Have a wonderful day, Team OB

Posted 2 years ago

“Was so excited to receive my blouse, lovely colour just want I wanted. I love Oliver Bonas clothes, especially the tops. However after just one wash the blouse has shrunk. Very disappointed.”

Helpful Report

Posted 2 years ago

“Poor quality. Strap not thick enough, looks cheap.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our accesories team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“I love the bag, it’s a bit expensive for what it is but the design is lovely . My issue was with the staff at Waterloo who were so unhelpful. I asked them if they had the bag in stock as I couldn’t see it on the shelves, they immediately said no without even looking. I asked them to check online which they did, they told me it was out of stock online also! I wanted it as my bridal bag so was disappointed. I thought I would check online myself and they did have it in stock! I ordered it and had to wait for it to arrive. I went into the store a bit later in week for a browse and the bag was there on the shelves - I had just missed the shelf as it was at the back on the shop! It annoyed me that even though they had it in the shop and it was in stock online - rather than assist me they just lied to me. The London Bridge staff are much more helpful but the station I commute to is Waterloo - that said, I’m not sure I will shop in there again.”

Helpful Report

Posted 2 years ago

Hi Siobhan, we are really sorry to hear of your experience in the Waterloo store. We would really like to look into this further so if you could please email us at askus@oliverbonas.com so we can get a few more details, that would be great. Thanks, Team OB

Posted 2 years ago

“The staff were extremely helpful.”

Helpful Report

Posted 2 years ago

Hi Joanne, so lovely to hear this about the store's team members. We will make sure to pass this onto the store as we are sure it will make their day. We look forward to seeing you again, Team OB

Posted 2 years ago

“I thought the diffuser would be more powerful to be honest! A shame as weeks later can still barely smell it :( waste of nearly £30”

Helpful Report

Posted 2 years ago

Hi there, thanks for taking the time to leave feedback. We are really sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“I saw the Rose gold pebble mirror on line for £195.00, but it had a £35.00 delivery on top, which I thought was excessive. I found my nearest shop and went there to buy it. Unfortunately they didn't have it in stock , but they said they could order it in to the shop, but they had to add a£35.00 delivery charge for me to collect it from the shop. Apparently mirrors are classed as furniture hence delivery charge ,can't quite see it being in the same category as a settee or chair. Sales assistant was very apologetic about the delivery charge and asked the manager if there was anything they could do , to which he abruptly replied , no.If he had been pleasant and made a bit of a gesture with cost of delivery I would have brought it from them , as it was I brought it on line, still unhappy with cost of delivery Didn't buy from the shop.”

Helpful Report

Posted 2 years ago

Hi Colin, we appreciate your feedback about our delivery costs and will pass this over to our fulfilment team. This mirror is classed as a large and fragile item, which would be placed on our £35 white glove delivery service. This ensures the mirror is handled with care, delivered to the room of your choice and a delivery day of your choice is discussed with our courier service. We're sorry to hear you had a disappointing experience in one of our stores recently. If you'd like to discuss this further or have any questions please pop an email over to askus@oliverbonas.com. We can then contact the area manager and have this flagged for training purposes. Thank you, Team OB

Posted 2 years ago

“I ordered online and it wasn’t very good! I ordered this bag in April and it arrived in June. It was a birthday gift for someone in April and when it still hadn’t arrived two weeks AFTER their birthday I had to reach out to Oliver bonas to ask what happened. After a wait, they explained the bag was out of stock - which I only found out because I asked them. They had no plans to update me on what was happening. The person I spoke to offered to give me a refund, but, as it was a gift I asked to keep my order in place and to have updates. Only updates came from the delivery company. The bag is fantastic and the receiver thrilled with it, can’t fault the quality of the gift. Customer service not good though :(”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear you haven't had the smoothest of experiences when ordering from us and we are sorry to hear this about the customer service experience you have received. If we can look into this further, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Consider this was £100 I don’t think it was brilliant quality. It wasn’t even glass fronted. Probably worth half the price.”

Helpful Report

Posted 2 years ago

“I purchased online”

Helpful Report

Posted 2 years ago

Hi Maria, thanks for taking the time to leave a review. If you give us more detail behind your review, this would be really appreciated, please just contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Was sent the incorrect item !”

Helpful Report

Posted 2 years ago

Hi Lloyd, we're sorry to hear the wrong item arrived. Please contact us at askus@oliverbonas.com and can help get the right item to you. Have a lovely day. Team OB

Posted 2 years ago

“I went into the Holborn branch to collect my order. Found the whole experience soulless the 2 staff members were chatting and didn’t seem interested in me. I wanted to try the sunglasses on as I collected, and I had alot of shopping with me so struggled etc to open the packaging et. nobody asked to assist . I myself work in retail for 40 plus years and left flat and disappointed”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear this was your experience in our Holborn, we would never want any of our customers to leave disappointed. If you could please get in touch with our team at askus@oliverbonas.com so we can look into this, that would be really appreciated. Thanks, Team OB

Posted 2 years ago

“Sadly disappointing. I bought a bag strap, used for a few weeks only, then the metal clasp broke so could not attach to my bag. I checked online, it was still in stock and not a sale item. I went back to the store, they had very few straps in stock so I assumed the assistant would be able to order a replacement one in for me so I could do an exchange, but they couldn’t - they had to process it as a return then order in as a click and collect at a charge to me - I was shocked! Why should I be out of pocket if a product is faulty. The assistant said there was no way around it, how can that be right ? Not great customer service experience.”

Helpful Report

Posted 2 years ago

HI there, we are really sorry to hear this has happened, this isn't the OB experience we want for our customers. We would like to look into this further so if you could please email us at askus@oliverbonas.com and we will feed this back to the store. Thanks, Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 196,721 reviews