Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,760 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 4th May 2025

5819

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely loved the pot but unfortunately it was delivered smashed and there was absolutely no packing inside the box to protect the pot. I returned it.”

Helpful Report

Posted 2 years ago

Hi Jane, Oh dear, we're sorry to hear the pot arrived smashed. That's not the delivery service we'd expect you to receive. If we can help with speeding up your refund, please pop your proof of return to us at askus@oliverbonas and we can process that for you ASAP. Have a lovely day, Team OB

Posted 2 years ago

“Unfortunately I ordered and days later was informed that they sold out and I was refunded my money so I can't review, such shame as they look so pretty.”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear this happened and will make sure to feed this back to our fulfilment team so this can be reviewed. If we can help any further, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“N/A - Bought online.”

Helpful Report

Posted 2 years ago

Hi Drew, we can see that you have left a review on your purchase above so we will reply to that one. Thanks, Team OB

Posted 2 years ago

“It was easy to navigate the site. Delivery was fairly prompt and certainly in time for me to wear the dress but unfortunately it does not fit and I will have to send it back. It is too big and low on the bust and too tight in the skirt. The quality of the fabric is poor for the price. The print is nice and colourful as shown online.”

Helpful Report

Posted 2 years ago

Hi Shelley, we're sorry to hear that the dress didn't fit as intended. We'll pop this over to our Fashion team as they welcome all customer feedback. If we can help with your return do let us know at askus@oliverbonas.com and have a wonderful weekend, Team OB

Posted 2 years ago

“Good. However these were the 2nd set of glasses I’d bought. These didn’t seam as good quality. One glass was thicker than the rest and 2 had a finish that wasn’t smooth. Wasn’t happy with the quality at all.”

Helpful Report

Posted 2 years ago

Hi Luisa, we're sorry to hear you were disappointed with your recent purchase. If we can help with a partial refund or a return for the glasses, please get in touch with us at askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 2 years ago

“I enjoyed looking around, love the look and feel of the shop but felt very intimidated by the shop floor stuff. They were not friendly ... at all...”

Helpful Report

(Cribbs Causeway) - Posted 2 years ago

Hi there, we are really sorry to hear this was your experience at the Cribbs Causeway store and we would really like to look into this further for you. If you could please contact us at askus@oliverbonas.com with more details of your visit, it would be really appreciated. Thanks, Team OB

Posted 2 years ago

“Very bad experience with my online purchased”

Helpful Report

Posted 2 years ago

Hi Joanne, we are really sorry to hear this, we don't want any of our customers to have a bad experience when shopping with us so we would love to look into this further. Please contact us at askus@oliverbonas so we can make improvements and pass on feedback. Team OB

Posted 2 years ago

“Poor, as no changing rooms to try on.”

Helpful Report

Posted 2 years ago

Hi Angela, we're really sorry to hear this about your recent experience in our store. Please give us an email at askus@oliverbonas.com and we can look into this for you. Team OB

Posted 2 years ago

“Great products but really over the top customer service - relentless hassling from front of house. Not had this in any of your other stores and would put me off returning to the new Winchester store.”

Helpful Report

(Winchester) - Posted 2 years ago

Hi there, we're really sorry you felt this way when visiting our Winchester store. You can get in touch with us at askus@oliverbonas.com and we can have a look into this for you. Team OB

Posted 2 years ago

“The item I bought was incorrectly priced. The sales assistant didn’t make me aware of this so I was surprised when payment was due. I expressed that all items should be correctly priced as it is false advertising as I had a particular budget for this gift that was being purchased.”

Helpful Report

(Muswell Hill) - Posted 2 years ago

We would love to look into this further, if you could please get in touch with our team at askus@oliverbonas.com and one of our team members will be more than happy to help you with this. Thanks, Team OB

Posted 2 years ago

“Fine, was able to navigate/purchase as I wanted to.”

Helpful Report

Posted 2 years ago

Hi Jody, thanks for the feedback around our website, we really appreciate it. If you have any more feedback you can give us, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“When I returned an item I had to chase the refund as after a week no one seemed to have processed it and I received no acknowledgment email about my return. There was no return label in my box so I had to work it out from the website, poor service as after you finally return an item you are left completely in the dark about the whereabouts of the item. Once I managed to chat to someone about my return this was sorted quickly, they apologies and sent me the return money straight away.”

Helpful Report

Posted 2 years ago

Hi Valeria, we are really sorry to hear you had this experience about your return and refund experience. We will make sure to pass this feedback onto the Returns team so they can review this. Team OB

Posted 2 years ago

“My product broke within days of wearing. I have sent an email recently snd am awaiting reply.”

Helpful Report

Posted 2 years ago

Hi Karen, We're sorry to hear your item broke after just days of wear. This isn't the quality we'd expect our customers to receive, so our lovely team will be able to help with this on reading your email. If we can help with anything else do let us know and have a wonderful week. Team OB

Posted 2 years ago

“unfortunately I can only give a low point because of the lack of instructions on how to assemble the item. This resulted in us removing yards of tape enclosing the lights which should have stayed in place. So now we have to source replacement tape before we can use the lights. In the end I had to contact customer services who replied initially within 24 hours and were very helpful but had to contact the homeware team which took a week to get some instructions. Not very impressed with the purchase.”

Helpful Report

Posted 2 years ago

Hi Dianne, thanks for taking the time to leave feedback. We are really sorry to hear this about your purchase and that it hasn't been a smooth experience with the product. We will make sure to feed this back to the homeware team who can look into including instructions with the supplier. If we can help in any other way, please do contact us at askus@oliverbonas.com. Team OB

Posted 2 years ago

“I picked this up from store, I bought it as a sale item and loved it. It was however broken due to insufficient wrapping/transit and so I had to return. Got a refund as it was no longer in stock.”

Helpful Report

Posted 2 years ago

Hi Kai, we're sorry to hear your click and collect arrived damaged as that isn't the delivery service we'd expect you to recieve. We're happy to hear a full refund was issued, but if we can help with anything else do let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Sadly, my order never arrived and was out of stock so I was unable to reorder.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear that we couldn't get your parcel to you and the item then went out of stock. If we can check your local OB store for stock please pop us an email at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 2 years ago

“Very pretty dress. I would have kept it but the neckline was a little low and the zip on the size that I wanted would not undo far enough. A stitching error and it would not undo all the way. Returned as faulty. I didn't order a replacement due to both issues but as a rule l love Oliver Bonas stuff. Shame and I also had to chase my refund as nearly 12 working days had passed. Eventually it was done after me chasing.”

Helpful Report

Posted 2 years ago

“I bought online Bracelet too small for an adult as was the previous one I bought. Only suitable for a child.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our jewellery team so this can be reviewed If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

“I ordered these dresses online and had to return them as one was enormous and not realistic sizing. All we’re not as good quality as I was hoping when looking at the images online. Not well made it designed. Your member of staff in the Liverpool Street station store was moody and quite rude when I returned these items. Not customer focused. I kept the one top I ordered.”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear this about the dresses you ordered, definitely not what we want to hear and we will make sure to pass this on to the Fashion team so they can review this. We are also sorry to hear of your experience in the Liverpool Street Station, we would like to look into this further so if you could please contact us at askus@oiliverbonas.com, this would be really appreciated. Team OB

Posted 2 years ago

“Ordered online. Arrived relatively quickly and we’re beautifully packaged. These are TINY and have already turned my ears green 😢”

Helpful Report

Posted 3 years ago

Hi, thanks so much for taking the time to send your feedback over. That's such a shame about the earrings and we'd love to look into this further. Please send over a message to our Customer Service team who would be more than happy to help you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,760 reviews