Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,709 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,709 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 4th May 2025

5819

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online”

Helpful Report

Posted 2 years ago

Hi there, thanks for your feedback about ordering from us online. If you could give us anymore details via email, we would really appreciate this. Our email is askus@oliverbonas.com. Team OB

Posted 2 years ago

“Sales assistant was more interested in chatting to another colleague in Winchester”

Helpful Report

Posted 2 years ago

Hi Viktoria, we are really sorry to hear this about your experience shopping in the Winchester store. We would really like to look into this with the store so we would appreciate you emailing some details over to us on askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Bad experience. I had originally purchased another lamp at oliver bonas when it arrived it was faulty sadly was then out of stock , was offered this lamp as a replacement when it arrived the electrical wire was frayed when I raised the second issue I was offered 30%off the second faulty lamp .totally ruined my daughters birthday experience we agreed to keep the second lamp but the whole experience has left us feeling really disappointed we didn't really want to keep the lamp but the whole waiting for customer service to arrange collection and waiting for replys we wanted to just forget about the whole stressful process and move on.”

Helpful Report

Posted 2 years ago

Hi there, thanks for taking the time to leave feedback. We are really sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will feed this back to our home and gift team so this can be looked into. If we can do anything else, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Delivery was long”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear the delivery process was long, if we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

“it was not the store who were very helpful, problems with the carrier who were delivering a small size. they demanded money or the item would be sent back to supplier! That particular delivery firm has problems perhaps you should concider an other one.”

Helpful Report

Posted 2 years ago

Hi Louise, thanks so much for your feedback about Evri, we know at times all courier services can be frustrating so we are sorry that you have had a bad experience. Using Evri is a wider business decision but we will certainly pass your feedback on. Thanks, Team OB

Posted 2 years ago

“lovely but tarnished quickly”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

“This item is not suitable for any shape dog, unless they are shaped like a baguette and have no intention of changing position. Returns were simple enough though”

Helpful Report

Posted 2 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

“I ordered a size 3 and got a size 6, so I was not impressed! They arrived quickly though which is stood…”

Helpful Report

Posted 2 years ago

Hi Kate, we're sorry to hear this as it's not the standard we'd expect you to receive. We'll pop this feedback over to our fulfilment team for review and we can exchange them for the correct size please pop us an email at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 2 years ago

“I ordered this via Click n collect and was never told it arrived in store. Then I got email saying it was being returned and out of stock.”

Helpful Report

Posted 2 years ago

Hi James, We're sorry to hear this happen and will pass the feedback over to the store. If we can help locate any of the stock do let us know at askus@oliverbonas.com and we can see if any of your local stores hold the items you wanted. Thanks, Team OB

Posted 2 years ago

“It was a present so haven't visited a store.”

Helpful Report

Posted 2 years ago

Hi there, thanks for taking the time to leave a review. If we can help with anything else, do let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Its was fine.”

Helpful Report

Posted 2 years ago

Hi Amy, thanks for taking the time to leave a review. We would really like to hear more about your experience so if you could please email us at askus@oliverbonas.com, that would be appreciated. Thanks, Team OB

Posted 2 years ago

“I absolutely love these glasses, they're so elegant! Unfortunately, as I was washing them up one cracked around the rim resulting in the top half of the glass detaching. This is a real shame as I no longer have a full set. I was being very careful with them however they are clearly very delicate!”

Helpful Report

Posted 2 years ago

Hi there, thanks for taking the time to leave feedback. We are really sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“The service at the store was OK. The assistant managed to order the bag I wanted for the pick up the following week.”

Helpful Report

Posted 2 years ago

Hi there, thanks for taking the time to leave a review. If you could share more details about your store visit at askus@oliverbonas.com, that would be really appreciated. Thanks, Team OB

Posted 2 years ago

“Poor quality. Earrings bent straight away.”

Helpful Report

Posted 2 years ago

“This dress was so huge on me!”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“Store experience was fine. The catdigan was too big and the pink was a bit too salmon and dull - looked a bit brighter and nicer in the photo. But on the plus side the scallop edging was nice and lovely the buttons.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We will make sure to pass on all your feedback to the fashion team so this can be looked into and reviewed. If we can help with anything else, please do let us know. Team OB

Posted 2 years ago

“The store is great but some clothing is poor quality considering the price.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. If we can help with anything else, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“Purchased online. Was relatively straight forward.”

Helpful Report

Posted 2 years ago

Hi Emily, thanks for the feedback about your website experience with us. We are really pleased to hear it was straight-forward for you, if you have any other feedback please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I bought online.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, we will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

“Super super small had to return”

Helpful Report

Posted 2 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 196,709 reviews