Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,759 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 4th May 2025

5819

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was sent out but not delivered in spite of having the correct address. I had to confirm my address and it was resent. Odd.”

Helpful Report

Posted 3 years ago

Hi Suzanne, thanks for taking the time to leave feedback. We are really sorry to hear this has happened, we will look into this with the courier in full to see why this happened and to ensure this doesn't happen next time. If we can look into this further, please do contact us at askus@oliverbonas. Thanks, Team OB

Posted 3 years ago

“This trolley wasn't the quality I'd expect for the price. It didn't seem very sturdy, one handle was lower than the other and the brass effect was scratchy looking. We returned this and this process was easy and efficient.”

Helpful Report

Posted 3 years ago

Hi there, thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can look into this further, please do contact us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“The jumpsuit sizing is quite generous. I would have liked to return it for a smaller size. Since I Paid with Paypal I wasn't allowed to swap straight away -I won't buy again using Paypal. The shop assistant was very unhelpful: she kept looking at me saying that she couldn't do anything about it. After asking repeatedly to check on the website for a smaller size, she found one but didn't reserve it, so when I went to pay, the shop assistant said that, unfortunately, "it was gone". I have done a fair amount of shopping in Oliver Bonas. It will take me some time to go back to shopping online or at the store.”

Helpful Report

Posted 3 years ago

Hi Esther, thanks for taking the time to leave this feedback. We are really sorry to hear this was your experience in one of our stores, we would like to look into this further so if you could please send us an email at askus@oliverbonas.com, that would be really appreciated. Thanks, Team OB

Posted 3 years ago

“Earrings arrived were bent, not enough packaging in the box 😞”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear it has arrived bent, definitely not the OB customer experience we want so we understand your disappointment. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I loved this dress but was really disappointed with how it washed. I followed the washing instructions (30 degrees, delicate wash) but it has noticeably shrunk after one wash to the extent that it is now unwearable as a dress. Oliver Bonas clothes are usually very high quality and easy to care for so I am not sure what happened here.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn't the quality we expect our customers to receive so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Gorgeous jumper, lovely quality. My reason for only 2 stars is the arms were really short. Such a shame as I loved everything else. I was sad to return it 😔”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Cups are great, but the tea pot is useless. Doesn’t fill the two cups and the spout is too high so the tea pours out the top when you go to pour. Not a good design. Looks pretty but not usable.”

Helpful Report

Posted 3 years ago

Hi Olivia, thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“My order arrived outside of the box (necklace dangling out!!!). Not happy with the lack of care and consideration for a delicate gift.”

Helpful Report

Posted 3 years ago

Hi Faye, thanks for taking the time to leave this feedback. We are really sorry to hear your necklace was dangling out of the box. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“Using a gift box was to make it special, however the box had no cushion inside it was just a box with wrapping paper. Would recommend a cushion to place jewellery onto to make it look more special.”

Helpful Report

Posted 3 years ago

Hi Carole, we really apprecaite this feedback on our gift boxes. We'll pass this over to our jewellery and fulfilment teams. If we can help with anything else do let us know at askus@oliverbonas.com. Have a wonderful weekend. Team OB

Posted 3 years ago

“Fabulous fit”

Helpful Report

Posted 3 years ago

Hi Yvonne, we really apprecaite this feedback and are happy to hear the fit was fabulous. If we can help with anything else do let us know at askus@oliverbonas.com. Have a wonderful weekend. Team OB

Posted 3 years ago

“Very disappointed that my item has still not arrived”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and letting us know. We are so sorry to hear this still hasn't arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Very poor quality. Returned twice due to faulty first time and bent pole the next. Disappointed with OB.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear you have had to return. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I like OB jewellery, homeward & accessories. Normally good quality & prompt delivery.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave this lovely feedback about our jewellery pieces. We really appreciate it and we hope to see youshopping with us again soon. Team OB

Posted 3 years ago

“Very disappointed with the quality of all the products I bought from Oliver Bonas, I also sent my returns back about 2 weeks ago and haven’t had a refund yet. Won’t buy from here again.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We are really sorry to hear you haven't received your refund and you weren't happy with the quality of the products. If you could please contact us at askus@oliverbonas so we can get this looked into. Thanks, Team OB

Posted 3 years ago

“Very nice! But is starting al ready to became black.”

Helpful Report

Posted 3 years ago

Hi Antonella, we are really sorry to hear this and we would really like to look into this. If you could please email us at askus@oliverbonas.com and one of our team will assist you. Team OB

Posted 3 years ago

“Never received. Ordered online and never got my click and collect order as they failed to tell me it was ready for collecting. Just got an email to say it was being refunded as uncollected. Credit to OB that when complained, they quickly apologised and issued a gift voucher but would have preferred my order for this and a jumper.”

Helpful Report

Posted 3 years ago

Hi Miranda, we're sorry to hear our Guilford store didn't notify you about your waiting click and collect order. We will flag this with them for future orders. We're so happy to hear our wonderful customer service team we're so helpful with this situation. If we can help with anything else, do let us know at askus@oliverbonas.com and have a wonderful weekend. Team OB

Posted 3 years ago

“Pretty earrings but disappointingly small . Under thick hair would be hidden !”

Helpful Report

Posted 3 years ago

Hi there, Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Absolutely ridiculous that a tiny gift card was delivered in a cardboard box by Hermes.”

Helpful Report

Posted 3 years ago

Thanks for your feedback, so sorry to hear you were disappointed with how your order was packaged. We'll send this over to our warehouse team to review. Have a lovely day, Team OB.

Posted 3 years ago

“I ordered this robe for my best friends birthday. To say l was bitterly disappointed is an understatement. Poor quality material and shabby needlework, etc. As l have purchased numerous items from Oliver Bonas over the years and been more than happy, l was shocked. It looked cheap and tacky. Of course it was returned and l was swiftly refunded l may add so thank you.”

Helpful Report

Posted 3 years ago

Hi there Sharon, thanks for the feedback. We are sorry to hear this, definitely not the quality we would expect to see with our products. We will get this sent over to our fashion team so this can be reviewed. If there is anything else we can do, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I ordered this print on 24th Feb and chased it up three weeks later to be told it must have got stuck in transit or lost. This is the second time this has happened with Oliver Bonas, so I would recommend that you consider changing couriers!”

Helpful Report

Posted 3 years ago

Hi there. We're so sorry to hear about your experience with the courier. Let us assure you this isn't the usual standard of service and we'll pass this feedback on to our warehouse team. Have a lovely weekend, Team OB.

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,759 reviews